Complaints
This profile includes complaints for Paycom Payroll, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: The team already reached out to me denying that they will be able to refund me. They were willing to offer me credit to come back, however i am not interested in returning to paycomm, as their fees are way higher than adp.
Sincerely,
*************************
Business Response
Date: 03/29/2024
Hello, *****. Thank you for reaching out. We've connected with the team that served your organization and understand they have reached out to address your concerns. If you have any additional questions or concerns,please contact us at ******************************************Business Response
Date: 04/02/2024
We understand youre frustrated with your experience, *****.We also understand that our team is actively working with you to address your concerns. To receive the best service, we recommend you continue to work with them directly.Customer Answer
Date: 04/03/2024
Complaint: ********
I am rejecting this response because: Hello, you team has told me that they will not be refunding me the incorrect charges. You have left me no option but to seek legal council. I have also found that a lot of other DSPs have a similar issue of surprise fees. This a bad business practice.
Sincerely,
*************************Initial Complaint
Date:03/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:They did finally send us the report without the several hundred dollar demand to release our own data.
We do consider this resolved.Thank you*************;Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because no one from Paycom is attempting to work with us on a solution. Demanding payment for services not performed or performed with errors which a client needed to correct and not discounting said invoice is not "working with" a client. What Paycom is doing is holding necessary forms hostage and bullying us into a corner. This after not communicating for almost a month is the furthest thing from excellent customer service.Provide the ***** by the April 1st deadline. Provide proof of all 4Q2023 tax filings. Those are the only acceptable solutions.
095 forms. Hearing nothing from them, we reached out on 3/4/24 and again on 3/19/24 to inquire about the 1095 forms as the paper filing deadline of 2/28/24 had passed. We inquired whether the 1095s were going to be filed and distributed electronically by the 4/1/24 deadline. On 3/21/24 we received an email that stated that the invoice - which had no due date and which was for services that had not been rendered - had a balance due and that was preventing the 1095s from being released.They had almost a month's notice that we had an issue with the invoice but couldn't be bothered with reaching out to discuss our concerns. This company is the shoddiest and most unethical one I've worked with over the 30+ years I've been in the professional accounting field. They make an unacceptable amount of errors, they lack any accountability, and their communication/support is abysmal. They don't know what they're doing and they don't care how frustrated their customers are.
Sincerely,
***************************Business Response
Date: 03/26/2024
******, we strive to create a positive experience for all of our clients, including excellent service. We have escalated your concerns to our team and understand they have already been actively working with your organization to address them. We recommend you continue to work with them. If you have anything further you wish to share, please email us at ******************************************Business Response
Date: 03/29/2024
We understand youre frustrated with your experience,******. Our team is continuing to diligently partner with you for resolution on your concerns. We strongly encourage you to continue to work with them.Customer Answer
Date: 04/01/2024
Complaint: ********
I am rejecting this response because: we have asked your team multiple times to confirm and supply proof of filing of the 1095s with the IRS. To date they have not responded. Paycom's communication is beyond poor - iI would describe it as bordering on non-existent. Please instruct your "team" to answer our requests and provide the information.
Sincerely,
***************************Initial Complaint
Date:03/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Paycom ****** for hr and payroll service, in the beginning they weren't ready, and it caused me to lose my client because they went with another company. Then I was trying to get up and running and they kept trying to get me to run a payroll with no employees. I told them I had not signed any new contracts yet. Well months later I asked if I could use the service because I had not used it yet, ******* the Inside Salesperson told me I would have to pay again because they had deleted my account and that I would have to start all over. I feel either they must render a service or give me my money back. How you delete an account and there is no service. Isn't that illegal?Business Response
Date: 03/19/2024
********************. We have shared your situation with the team that served your organization and understand they will be reaching out to address your concerns. To receive the best service, we recommend you work with them directly. Should you need additional assistance, please email us at ******************************************Initial Complaint
Date:02/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: this matter has already taken months to seek resolution. Now your team tells me it will take ************************************************************************************************************ error (your error). We respectfully request this matter be resolved in a timelier manner. Paycom had no problem requesting we pay the funds required to move forward in less than 48 hours but give yourselves 10 business days. Unacceptable.
Sincerely,
*************************Business Response
Date: 02/20/2024
Hi, ****. Weve connected with the team that served your organization and understand they have been in contact with you to help resolve your concerns. We recommend working with them as they will be able to assist you best. Should you need additional assistance, please email us at ****************************************** Thank you.Business Response
Date: 02/23/2024
We understand youre frustrated with your experience, ****.Our team is continuing to diligently partner with you for resolution on your concerns.Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycom is grossly behind on filing IRS 941 & 940 disclosures to me for my business. I have not reveived federal paperwork for my business.Business Response
Date: 02/06/2024
Hi, **** Thank you for reaching out. Weve connected with the team serving your organization and understand they have been in contact with you to help resolve your concerns. If you require any additional assistance, please email us at *****************************************.Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call today from a former employee. She states that paycom took too much money out of her check for the year for social security and she is unable to file her taxes without an amended w2. I contacted my payroll service who takes care of paying all my taxes as far as payroll is concerned. Their response is that they will have to redo all of my quarterly tax info and amend everything to show the correct amount on my company, which they should have done to begin with. They said the charge is totaling $750 to redo all of that. I feel they are responsible as I have nothing to do with how much is taken out for taxes. This is their computations, not mine. I feel they should take care of their mistake and not charge me for what they should have done the first time.Business Response
Date: 01/30/2024
Hi, *******. Weve connected with the team serving your organization and understand they are actively working with you to address your concerns. If you have any questions, we recommend contacting them directly. If you would like any further assistance, please reach out to us at *****************************************.Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2023, we changed payroll providers and went to Paycom. WHAT A MISTAKE! Their implementation team made multiple mistakes, including claiming to not have an integration with CalSavers (a 401k program administered by ********** for small businesses). However, they are listed as having an active integration. Their training is horrible and they know it. They made multiple errors integrating payroll resulting in incorrect federal and state Q1 tax filings, didn't fix it in a timely manner, charged us higher fees due to poor training resulting in us not knowing how to terminate employees properly, ACKNOWLEDGED poor training, failed to pull 401k deductions properly... it goes on and on. Q2 and Q3 reports are also incorrect.With all the inaccuracies and issues, I decided to change payroll processors. The stress level they cause is unreal. I sent our termination letter via my payroll provider AND their secure uploader. They still did not terminate services for a month. And then tried to double bill us for a payment we already made. We have requested multiple times SINCE NOVEMBER for our impounded taxes to be refunded (Our current provider paid them on our first payroll with them AND discovered multiple errors in Paycom calculations). The latest response (today, 01/12/24) is "The person that will be issuing the refund check for 0VZ03 is still backlogged and does not have a timeframe for when the check will be issued. Issuing the check can be delayed if there are any outstanding tax issues for the code. The request for it to be expedited is still in effect and they will do what they can to get it to you quickly. Please let me know if you have any questions." They owe us the tax money NOW. It is WAY overdue. I feel they are in poor financial position to pay their bills, unnecessarily delaying our refund. I am still correcting Paycom's errors. AVOID THIS COMPANY FOR YOUR PAYROLL.Business Response
Date: 01/15/2024
Hi, *****. We have reached out to the team that served your organization, and it is our understanding that they have reached out to address your concerns. Should you need additional assistance, please email us at ******************************************Initial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: I was contacted today which was wonderful. I was told that they are putting an action plan in place to rectify my quarterly filings that were not submitted. I was not given a timeline, and quite honestly, I do not trust that they will rectify the issue. The gentleman told me he will continue to update me, and also asked me to withdrawal my complaint. I would like a resolution.
Sincerely,
*********************Customer Answer
Date: 11/16/2023
Complaint: ********
I am rejecting this response because: I will reject until completely resolved by Paycom. This has been going on for months. It would have been great to work with the team to resolve. We tried. Every time myself and the ** reached out to you, wanting to know an action plan, we received no response. This is the first they are even starting to work on it. Our quarterly filings need to be filed.
Sincerely,
*********************Business Response
Date: 11/15/2023
Hi, Jenn. Weve connected with the team serving your organization and understand they are actively working with you to address your concerns. If you have any questions, we recommend contacting them directly. If you would like any further assistance, please reach out to us at ******************************************Business Response
Date: 11/16/2023
****, we recommend you continue working directly with the team serving your organization. If you have any concerns or questions please reach out to us at ******************************************Business Response
Date: 11/16/2023
****, our team is directly addressing your concerns with you. We are working diligently with you and understand a resolution wont be instantaneous due to the complexity of the situation. We understand you are displeased with your experience, please reach out to our team at ***************************************** if you have additional comments.Customer Answer
Date: 11/19/2023
Complaint: ********
I am rejecting this response because: will accept once tax issue is resolved. Right now, it is talk of fixing. I want situation completely resolved before accepting response. Thank you.
Sincerely,
*********************Initial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
If you offboard with Paycom they will not provide you with historical data access like they tell you that they will during your implementation process. We recently switched to a different company after using Paycom for a few years, and when requesting historical data access all we have been met with is a runaround. First, we were told that we could get this historical data for free for as long as needed, however, after we stopped processing payroll with them, they locked us all out of our accounts completely with no warning. When we reached out and asked why, they said that we now need to pay a $3100+ fee in order to have access to any data that we need. We asked them to send us an invoice so we could pay that fee and get the information that we are required to have for our employees in order to remain compliant with regulations. Now they are saying that since we have not processed payroll with them in over 90 days we can not have any historical data. So that leaves us non compliant as an employer, and our employees do not have the necessary information they are requesting, which puts their lives on hold for certain things such as loan approvals, because its proof of wages earned. Be warned, if you use them and plan to switch to a different company, make sure you get ALL OF YOUR DATA from their system BEFORE you switch.Business Response
Date: 11/03/2023
****************. We have shared your concerns with the dedicated team serving your organization and understand they have been working to address your concerns. If you have any questions, we recommend contacting them directly. If you would like any further assistance,please reach out to us at ******************************************
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