Complaints
This profile includes complaints for Paycom Payroll, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We decided to terminate our services with Paycom on 12/22/22 and receive our term letter on 12/27/22. On 12/28/22, we received a notice about a blank payroll was processed and we inquired the matter immediately. We lost our access to Paycom on 1/2/23 and then we were told that we had 10 days from our last check date with them which was 11/11/22 to retrieve any information we may need since after that they charge the ex client for information. This information was not mentioned during the termination process from 12/22-12/28/22, Paycom wants to charge $3,791.90 for 90-day access, but the last payroll Paycom ran was 12/28/22. Our specialist and team lead claimed everything was out of their hands, there was nothing can be done unless we pay. We stated that we don't want Paycom file any Q4/22 tax for us, yet they filed FUTA tax on 12/28/2022. We don't know how many more taxes Paycom is going to file for us since we don't have access to their system. Paycom have been messing up our tax since 09/2021. In last 2 years, we had 4 -5 specialist changes. It took Paycom tax team from 3-5 months to resolve our tax issues, we get penalties letter from states every month, they have no sense in urgency. One of our specialists claimed they did something but he never did, lied to us. We were with Paycom since January, 2018, however trust is destroying overtime with incompetent specialists and team leads. Upon parting with Paycom, they still try to make the last cent out of ex client and f*** us over with tax issues they create. We are sure that Paycom will not handle any tax issues they mess up and make us pay during the term of service.
Business Response
Date: 01/06/2023
Hi, Zhesi.
Providing quality customer service with clear communication to our clients is a priority for Paycom. If you wouldnt mind,please reach out to us at ***************************************** so we can discuss your experience further.
Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company states I have payroll to complete for a period of time I did not work. Infact, I have never been associated with paycom online.It looks like scam even though this company appears to be legit Im not really sure what to do.This is the email.From: ********************************************** Sent Dec 22, 2022 **** am You have items on your timecard that need your attention. Please log in to Paycom ********************* and go to ***************** to address these items.Thank You Pay Period: 12/11/2022 - 12/24/2022Business Response
Date: 12/26/2022
Hi, *******.
The email you received appears to be legitimate. We'll need some more information from you to help resolve this issue. Please reach out to us at *****************************************,and a member of our team will be in touch. Thank you!
Initial Complaint
Date:09/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: This is the same vague language they currently use to put us off. They keep telling us they are working "quickly" on this but it has now been more than 12 weeks and they have not refunded the money they charged us in error. A simple statement saying they are continuing to work on it is not a satisfactory answer to us at this point.
Sincerely,
*******************Business Response
Date: 10/07/2022
The dedicated service team assisting your organization is working to resolve your concerns. We encourage you to continue working with them to reach a resolution. Feel free to email our team at ***************************************** if we can be of additional assistance.Business Response
Date: 10/11/2022
We are disappointed to hear about your experience, and we hope you recognize our urgency in resolving this concern for you. We have worked closely with your team to ensure your expectations are met and understand they have been in contact with you. If you have more concerns, don't hesitate to reach back out to us at ******************************************Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. In response to our BBB complaint, we finally received the refund we were promised more than twelve weeks ago. Thank you, BBB!
Sincerely,
*******************
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