Reviews

This profile includes reviews for SERVPRO Team Dobson's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SERVPRO Team Dobson has 9 locations, listed below.

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  SERVPRO Team Dobson

  3600 Youngstown Warren Rd Warren, OH 44484

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  SERVPRO Team Dobson

  762 Bev Rd Unit 2 Youngstown, OH 44512

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  SERVPRO Team Dobson

  365 Munson Ave Mc Kees Rocks, PA 15136-2721

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  SERVPRO Team Dobson

  21037 Phelps Rd Greenville, PA 16125

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  SERVPRO Team Dobson

  4844 Buffalo Rd Erie, PA 16510-2302

Review Details

• Review fromTarone C

  Date: 12/20/2024

  There are a multitude of concerns regarding Servpros lack of communication, charging for work not approved or completed, holding furniture items hostage that they were paid for and not returned, then sending multitude of invoices with attempts at overcharging, using erroneous finance, storage, and late fees, declined to pay for several damages made by their workers after they agreed to do so in writing. Several invoices issued by Servpro had various amounts and backdates giving the impression of previous billing dates. This company appeared to be intentionally misleading, as they attempted to communicate our furniture was cleaned properly and ready for return. We were smart enough to inspect our furniture and found that several expensive items of furniture were completely ruined after their cleaning. Servpro never informed us or our insurance company that the furniture was ruined, albeit keeping the cleaning payment made by insurance. It has been over 2 years that they picked up our furniture for cleaning, which was paid for right away and we haven't received back the items that were in good condition yet! We were not provided an estimate prior to starting work or written information of what was to be done. We had many concerns regarding the work that was being done and work to be done. We made several requests, phone calls and text messages to the project manager. Each time we were told he was not available nor received any return calls. When we finally received a complete itemized bill after multiple request, the bill was extremely expensive and surprising! We ended having to pay additional small companies and independent skilled labors to complete work we were initially told that was going to be completed and redo work that was not done well. We have tried to resolve this matter with Servpro but have only received lies and additional inappropriate bills. We want our community and good citizens to be aware of this company's harmful practices.

• Review fromBrandon D

  Date: 08/01/2024

  This is the WORST company out there! They tell continuous lies and management and owners are aware of all lies and condone this behavior and this is how they run a business. I would stay way clear of this completely they took 8 months to do a job that should have taken a month to do. The owner Katie Dobson is a joke and tell lies and lets the employees lie and does noting about it. The quality of work is that of a high school kid. The should not even be in business. The whole operation is disgusting and not trustworthy AT ALL! STAY CLEAR of them and they had to bring in new management because they are so bad and the new management is just as bad his name is Corey and lies just like the rest of them. Sad they take advantage of customers they have had unfortunate circumstances happen in their life and Servpro should be ashamed of themselves and the owner should have this business closed under her awful name! Katie Dobson !

  SERVPRO Team Dobson

  Date: 08/07/2024

  Dear *******,
  I'm genuinely sorry to hear about your negative experience. We have addressed each point you've raised to ensure your understanding of the process and to confirm our understanding of your needs.
  I want to assure you that integrity and professionalism are at the core of everything we do. Our team undergoes rigorous training and certification to ensure that every job is performed with the highest standards of workmanship. We take great pride in our work and are committed to treating each project with the utmost care and respect.
  It is deeply troubling to hear that you felt our management and job skills fell short of expectations. We continuously strive to improve our processes and provide the best service possible. Our records show your concerns throughout the restoration process. We noted where you stated we fell short and were happy to provide additional services at no additional cost to you to make things right.
  We know that the calamity and destruction a fire can cause is frustrating, daunting and stressful due to this we provide an ample window to pay for services rendered all while working with your insurance provider.
  We are more than happy to go through your file and walk through the job with you. We have an itemized list of your requests and photographic confirmation that we addressed every concern. We understand that the billing process can be frustrating while centering on obtaining a normal routine in the aftermath of a fire. Due to this weve allowed more time to remit payment. Unfortunately, this window isnt infinite and there was a deadline to settle your open invoice.
  Please contact me directly at ************ so we can work towards a resolution.
  We are grateful for the opportunity to serve you and look forward to a quick resolution.
  Sincerely,
  *************************