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Midas Auto Service & Tire Experts - an Employee Owned CompanyHeadquarters
Reviews
This profile includes reviews for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 34 Customer Reviews
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Review fromRuth M
Date: 10/21/2022
Midas Yorkville NY - customer service is terrible. Took a week to get car fixed. Did not replace parts that should have been replaced according to dealer. Left bolts loose causing $2600 in damages. Would not listen when reached out. District manager was extremely rude. Will not recommend this repair shop to anybody. So disappointed with this experience!!Review fromA. R.
Date: 08/04/2022
RE: STORE #304 - 1870 S. Arlington Rd, Akron OH 44306 Where do I begin. On June 17, 2022, I took my car to this shop because it just shut off. Was told on June 18th that I needed the water pump replaced and it would take a week to repair. I called the shop a week later on June 24 and was told that the wrong part was ordered. Sadly from this point on any status that I received about my car was me calling the shop. On June 28th, my husband and I called and was told the correct part was received and the repairs would begin. On July 2, I called to be told that my car shut off again. This shop is not open on Sundays and July 4th was a Monday. On July 5th, we were told we would need a new engine. We has set aside the money for the water pump but now had to consider the cost of a new engine. I asked the Manager could they put the car back together so we could take the car somewhere else. We were willing to pay for the water pump services yet he told me they could repair the car. On July 7th, we called to find out the cost of the engine repair. We called on July 12 and was told the shop had received the new engine that's it. We had made plans to go out of town and now had to get a rental car. We called on July 14 and was only told the engine was good. 07/19 - Told our car would be ready. It was not. Called on 07/20 and was told the car would be ready. Went to shop on 07/22. Car was not ready but told it would be on 07/27. Called Midas Corp Office on 07/22 and given an incident report. At this point, we were going out of town again. Called 07/25 and told car would be ready on 27. 07/29, now out of town, we called & was told the engine was now dropped in the car. Also did not receive any calls from Midas Corp Office at this point. 08/02 called Midas Corp office with no results. 08/03, Husband still had to call shop to find out if car repair was complete. The Customer Service was no great at all. Feel charges are still high for all the time spent on car.
Midas Auto Service & Tire Experts - an Employee Owned Company
Date: 08/08/2022
We must disagree with Ms. ****** characterization that we were not communicating with her. Both our District manager and store manager spent a lot of time on the phone with her. Most recently, our DM was on the phone with her for a half hour to explain to her we had issues having parts come in. She's claiming ***, our manager would never call her but *** talked to her just about every single day. She told our DM she was looking for a discount and he explained to her all the discounts were given and we cannot give anymore. She wanted reimbursement for a rental vehicle but our hands have been tied due to parts availability. Unfortunately, we do not control the supply chain and are at the mercy of what's available. We always try to perform our services as expeditiously as possible, but if parts aren't available we can't make them magically appear and we appreciate our customer's patience and understanding during these trying times.A. R.
Date: 08/09/2022
RE: Car Repair (From Jun 17 - Aug 3, 2022) - In speaking honestly about this timely repair, my husband and I were not pleased with the Customer Service we received. In just the first seven days of our car being in the repair shop, the Manager did not inform us that more work needed to be done until we called to ask about the status of our car. We understand that things may happen with getting parts needed and feel this is were Customer Service (informing/contacting the customer of all ongoing repairs/services needed), would have been appreciated. The manager did inform us of the repairs needed with our car but every update we received was when to we took the initiative to either call or go into the shop ourselves to find out what was going on with our car. Again, we would have appreciated being informed instead of calling ourselves during this time period. This was a very inconvenient time for us as well because this is our only car. We just wanted to be informed so we could know how to better plan our lives as we waited for our car.Review fromEric L.
Date: 06/24/2022
Took my truck in to get a oil change and tires rotated. Within 2500 miles my rotors warped due to improper torque pressure on the lugs nuts. This is the 2nd time it's happened on 2 different trucks after the tire rotation. No brake issue with both trucks until tire rotation. Was told that dodge uses cheap parts was the answer I got. First truck had 12000 miles on it and 2nd truck 16000. No brake issues at all till tire rotation. Call headquarters and was told a local regional manager would be in contact. Never happened and now headquarters will not return my calls.Review fromAdam R
Date: 06/12/2022
Took car in to get oil leak fixed, ended up costing me extra 2,600$ to get transmission rebuilt due to them breaking it by dropping it off their transmission stand. Have also shown that they aren't able to hold onto any good workers. This particular location has gone through 3 managers in the last year. I'd recommend you take your car to Carx instead where they actually fix their mistakes. Was a long time customer but after this, I will never take my car to them again.Midas Auto Service & Tire Experts - an Employee Owned Company
Date: 06/21/2022
Mr. ***** filed a lawsuit claiming we caused internal damage to the transmission on his 1989 Chevrolet Caprice. The vehicle had an unknown number of miles as the cluster had to be replaced due to failure. The transmission was confirmed to be needing rebuilt due to age and mileage by two transmission shops and the court agreed and found in our favor. We are saddened Mr. ***** feels we damaged his 34-year-old transmission when it is very clear this was simply a case of normal wear and tear and more saddened that he will no longer be a customer but we appreciate his previous loyalty.
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