Reviews

This profile includes reviews for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 131 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  3527 Glendale Ave Toledo, OH 43614

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  531 S Telegraph Rd Monroe, MI 48161-1613

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  3527 Glendale Ave Toledo, OH 43614-3407

  
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  Midas Auto Service Experts Central Ohio Franchise Locations Owned by Ian Katz

  5891 Westerville Rd Westerville, OH 43081-4068

  
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  Midas Auto Service Experts Central Ohio Franchise Locations Owned by Ian Katz

  2087 Riverside Dr Columbus, OH 43221-4012

  

Review Details

• Review fromYVONNE H

  Date: 11/16/2023

  I TOOK MY VEHICLE TO GET AN INSPECTION ON OCTOBER 30, 2023 AND IT FAILED INSPECTION DUE TO THE MOST IMPORTANT THING ON THE VEHICLE WHICH WAS A MAJOR SAFETY ISSUE, SO I TOLD THEM TO GIVE ME 2 WEEKS TO COME UP WHAT THE ***** THEY WERE ASKING FOR SO MORAL TO THE ***** I CALL THEM ON WEDNESDAY IN THE SAME WEEK AND MADE AN APPOINTMENT ON NOVEMBER THE 2ND. SO AS FOLLOWS HE STATED THAT MY ***** RIGHT BALL JOINT WERE VERY LOOSED AND TO DRIVE SAFETY UPON BRINING IT IN. SO I NEEDED A INSPECTION FOR ORDER THE **** TO BE INSPECTED THE ONLY WORK WAS DONE WAS A SWAYBAR KIT ON THE DRIVER SIDE AND KNOWNING THAT THE ***** NEEDED TO BE DONE ALSO. VERBATIM I SPOKEN TO MECHANIC AND TOLD HIM TO FIXED EVERYTHING THAT NEEDED TO BE DONE ON THE VEHICLE. WENT IN ONE EAR AND OUT THE OTHER. I COULD OF LOSE MY LIFE IN MY VECHICLE ON THE HIGHWAY. I INTRUST THEM WITH GOOD FAITH AS WELL. THAT CAR SHOULDN'T NEVER BEEN SLAP WITH A SAFETY EMISSION STICKER BECAUSE THE VEHICLE WASN'T EQUIP TO BE IN NO DRIVING CONDITION. YOU PUT MY LIFE IN JEOPARDY AND I WONDER HOW MANY PEOPLE YOU DONE THIS TO. SO GO IT TOLD BECAUSE IF THE WORK WAS DONE IN THE FIRST PLACE I WOULDN'T ENDED UP WITH AN BALL JOINT/ ***********. AGAIN YOU PUT MY LIFE IN ***** WAY AND SOMETHING NEEDS TO BE DONE.

• Review fromNed B

  Date: 10/19/2023

  I had Midas on ***************** in ***** ** fix my ac system and install a blower motor. What happened was I went back several times for the same issue. The first was that the blower was not blowing air. I had a different midas check it out and they said they will not touch it because its a liability. They found wires not connected, broken duct work and the motor being held with one s**** The second time it was blowing air only where the duct work was not connected. The third time they said it was fixed and ready to pick up it was blowing and The manager mentioned he supervised it and that its fixed. Now a few months later the blower motor is shaking so bad, screws are falling down and chunks of plastic are flying around. Luckily the fan can be shut off and that this happened in my driveway. I could not imagine what would happen it this broke apart while driving. I would not trust this company, even the other Midas said the work they did was unacceptable and a liability. I need answers why this happened and people to be held accountable for the thousand of dollars spent on some back door mechanic work.

• Review fromFlolena S

  Date: 09/09/2023

  I had a recent experience at Midas (3990 William Penn Rd., Monroeville, PA) and became highly disappointed with the service I received. I went for a routine check up on August 25, 2023 and I did not receive an answer as to what service my car needed for a very long time. I waited all day and was told the technician was not available who was working on my vehicle. I did not expect to learn my car was left unattended because he walked out due to a dispute with fellow workers. I came back the next day and there was a different manager there. He did not know why my car was not ready. Their lack of professionalism prevented me from going to work and cost me a day's wages. I even tried to reach upper management to express my concerns and never heard from anyone. I expected a lot more from Midas and will not be returning again.

• Review fromRodney B

  Date: 07/28/2023

  To: Midas Corporate Customer Care Group. Reference: Recognition for demonstrating outstanding customer service and technical knowledge. Subject: I am taking my time in writing to convey my gratitude. I received excellent customer service with a knowledgeable staff I experienced this at your Midas store, located at 4616 Aicholtz Rd. Road, Cincinnati, Ohio, 45244. On July 27, 2023, I visited the store for an estimate and work on my vehicle. Encountering two of your employees, I'm compelled to acknowledge in writing how they set the example of a customer-service-focused and technically knowledgeable team. With that said, I request that Alex the store manager, and Kyle the automotive technician who worked on my 2009 Ford F150 be recognized for their exemplary work ethic and honesty. I specifically sought out that store due to their website's positive comments about the store manager's sincere focus on providing outstanding customer service and the level of proficiency of the results-oriented staff. Throughout my visit, they were courteous and helpful and went out of their way to ensure that I understood how they resolved a mechanical situation involving my automobile air-conditioning unit. Note, I went to three of your competitors where based on my intuition; their estimates and the scope of work were questionable. Please note due to the extremely high heat and humidity conditions this was a priority to fix. They provided a level of service that truly exceeded my expectations and made me feel valued as a customer. Please pass on my appreciation to them and everyone who works hard at Midas to provide outstanding customer service. Sincerely, ****** ** **** ************* ********  Seabees Ret.

• Review fromMichael C

  Date: 07/19/2023

  I had been going down to Midas on station street for many years including decades. I really wanted to give this shop in Cleveland Ohio a 2 stars. The reason why I wanted to give them a 3 is because I didn't want to be harsh to them the only thing is they nearly destroyed my engine when they replaced the thermostat with a non dealership thermostat called a Moto Rad from United. Finally after a week and a 1/2 of a rental car and up to 2 weeks with a rental car. My backyard mechanic and the dealership said the vehicle was acting temperamental due to a non dealership thermostat why didn't they know this from the beginning ?? Then acted as if I didn't know what I was talking about when I have been in auto school. Also they were checking for air pockets and motor damage and didn't find a bad head gasket thankfully when I finally got the dealership thermostat I also had to drive down to Akron Ohio Nissan twice and drive back When Bedford Nissan did take a while to order the thermostat on a computer glitch and also a holiday around May of 2023. I spent a total of about $1,300 on a rental car gallons of antifreeze including relays and a camshaft position sensor including also the thermostat !!!!!! Originally they wanted me to pay for labor also another $240 to put one in. It was a very bad experience I went through and I nicely ask a shop for some refund of money on parts maybe 100 to $200 they told me that they have done me favors before and the manager basically did not want to reimburse me back at all. When I also found an access store for the cabin filter that was broke one thing they are is in a hurry they should set up appointments to stop this they used to not be like this before. My extended warranty did not cover anything because I had transferred over from a prior company. I have been going elsewhere recently and feel used and abused since I never received any reimbursement back for the headaches I went through.

• Review fromMonica B

  Date: 07/06/2023

  Absolute garbage establishment and huge waste of time. I went earlier this week for an inspection and failed because of my tinted windows-- okay I understand that was my fault. What I didn't appreciate was the short mechanic (forgot his name, bad attitude, short dude with green eyes) tells me for $200 they'll remove the tint and I know that's a ridiculous amount of money and I say no. The manager helps me check out and I ask why they charge so much to remove tints and he said it's against their policy to remove tints or touch a car's tints and I mention how his mechanic said for $200 he'd remove it-- the manager said "he was just messing with you" absolutely not. He was not, and I definitely didn't appreciate the manager trying to gaslight me. DO NOT COME HERE IF YOURE A GIRL THEY WILL ATTEMPT TO TAKE ADVANTAGE OF YOU. So I remove the front window tints like the manager from Midas suggests (he said my sedan would pass if I remove the 2 front window tints off and stated “if you go around the corner, rip them off and come back then I’d pass your car”). I decided to get the car inspected elsewhere because I didn't like the service I received last time (TERRIBLE MECHANIC SHOP). I go to another place and right off the bat the mechanic said the car would fail because there is tint all over the car and it's the state law, so I call Midas because the MANAGER had told me otherwise. Why is he a manager if he doesn't even know the basic requirements regarding vehicle inspections? Terrible management for him to be "unaware" of his own mechanics trying to scam customers with side services under his nose, during the same shift. This whole place is terrible and needs to be shut down.

• Review fromAmy D

  Date: 06/17/2023

  I had a flat tire from a nail. I went to a Firestone dealer in Columbus and they told me that the hole wasn't fixable and wanted to charge me over $600 to put a new tire on! I came to this Midas location as I was driving back roads to get home from downtown because I had my spare on and one of the bolts for the tire broke when the person who helped me was taking the lug nuts off. Not only did Gabe tell me he could fix the hole, it was done in 10 minutes and he didn't charge me ANYTHING!!! I will be back here for tire and service from now on!!!

• Review fromJoe C

  Date: 04/28/2023

  We had an excellent visit at Midas in lake Park Florida. Check in was courteous, knowledgeable I was early waited a few minutes but an appointment time My work order was written straight away. I walk around waited a few minutes went for a walk The car was taken while I was out of the office and within a very reasonable time The two work requests were completed within the following half hour. At home I checked the work. everything looked good and correct. I gave the working man who did the work a tip. He had a good demeanor I appreciated that followed by his and level of attention to to do the right job well. I kept their business card.

• Review fromMichael D

  Date: 02/18/2023

  I've hesitated posting this review because I know poor reviews can hurt businesses that employ local people but this has been on my mind too long. Several of my vehicles have been serviced there over the years and I *had* been satisfied with the service. In April 2022, my Chrysler 200 died while my son was driving it to work. I met him, jump-started the car and we switched vehicles. Since my regular auto repair shop wasn’t open, I turned to Midas. In addition to taking care of the car (bad alternator was the culprit), the 200 was due for an oil change. After a couple of hours of waiting, my other son picked me to take me home and, when the 200 was done, took me back before closing. I paid, got the keys and went home. The next day, when my wife exchanged vehicles with my one son, she heard a knocking in the engine. It didn’t go away after a while when he was driving it, and I didn’t see anything hanging or anything exterior that could be making the noise. I had the 200 examined by my regular shop and, after talking with the manager, I was told the knock was because the car’s engine was run without any oil. I went back to Midas to have this shop examine the 200 on June 11. After nearly an hour of looking at it, a service rep called me back and said there were metal shavings in the oil but the sound was likely due to a “lifter issue” that I was told happens at times with the Chrysler V6 Pentastar engine. In talking with my regular shop's manager, he said he and his top mechanic say the sound is not a “tick” you’d hear from a lifter issue, but a knock, which is consistent with an engine being run without oil. It seems Midas tested or drove my 200 WITHOUT engine oil while changing the alternator. I’ve regularly had the 200 serviced, and can show you the receipts to prove it. I’m no master mechanic but I know there should not be metal shavings in fresh oil. I put my trust in Midas for the very last time.

• Review fromE. K.

  Date: 01/24/2023

  I drove my vehicle to this location for a oil change. This location on North Dixie in Dayton, Ohio broke the reservoir causing oil to spew everywhere causing the vehicle to become undriveable. I had to tow my vehicle to my home. Midas wants to charge me over 6,000.00 to replace the whole engine instead of the replacement of reservoir.
  

  Midas Auto Service & Tire Experts - an Employee Owned Company

  Date: 01/25/2023

  Mr. ****** is leaving out the crucial fact that we noted on his invoice at another Midas back in August of 2022 that there was a "chunk missing out of block where filter housing screws in, we sealed the best we could..." He has the invoice that states this and at both visits, we reminded him of this pre-existing condition that we did not cause. Our recommended repair for this damage that was caused by someone prior to us ever working on the vehicle is to replace the engine and we're happy to do that at a fair price but we will not be responsible for something we very clearly did not cause.

  E. K.

  Date: 01/25/2023

  What Midas is leaving out is if there was a issue with the car, why did this company even bother to repair. It’s obvious nothing was wrong with the vehicle when I DROVE it to this location for servicing. Why wasn’t I able to DRIVE my vehicle back home? Unsatisfactory service.