Reviews

This profile includes reviews for SalvageData Recovery Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SalvageData Recovery Services

  43 Alpha Park Ste A Highland Heights, OH 44143-2202

  
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  SalvageData Recovery Services

  4758 Ridge Rd # 404 Brooklyn, OH 44144-3327

  
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  SalvageData Recovery Inc.

  526 W 26th St Rm 9G New York, NY 10001

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  SalvageData Recovery Inc.

  1825 Forest Ave Staten Island, NY 10303

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  Salvage Data Recovery, LLC

  111 Thomas St NW Washington, DC 20001

Review Details

• Review fromChris B

  Date: 07/25/2024

  If you are in need of data recovery, you’re, of course, in a vulnerable position. Sadly, salvagedata took advantage of this. Reviews can be subjective so I will just point to a few facts of my experience. 1. Returned computer with physical damage (deep scratches that did not exist) but actually blamed my water spillage for it and refused responsibility though I provided
  images 2. Did not meet quoted business day timeline for turnaround despite three check ins. And was four business days late. 3. Did so by upselling the turnaround time to a dramatically pricey extent (e.g around $3500 based on medium option on top of $500 just to look at computer. 4. Was unresponsive for days at a time requiring follow up, twice 5. Had me repeat what data I needed on the final day, suggesting it hadn’t even been touched. 6. Missing actual user data in the applications (not the application itself). 7. Was completely defensive and unwilling to rectify any of the above. Please definitely find a different option.

• Review fromJeff L

  Date: 07/22/2024

  Services were as advertised. Sent in 3 broken DVDs and to my surprise they were actually able to recover one of them. They kept in contact throughout the entire process. Micah was great and was very clear about what they could and couldn’t do.

• Review fromCourney B

  Date: 07/19/2024

  My phone's motherboard died, with most cloud backup options turned off, and a significant portion of my life in photos and videos on it. SalvageData was able to recover those precious memories for me. I'm still awaiting the data stick, but the relief I felt at the "successful recovery" email was monumental. Dustin was my representative, he was helpful and sympathetic. My turnaround time was about 7 weeks, and as other reviews mention, the cost is high. But, my data and the memories they're attached to were worth it for me, absolutely.

• Review fromSam A

  Date: 07/11/2024

  I had a 1-TB SSD crashed. I tried different methods to recover the data to no avail. I was lucky to find Salvage Data Recovery Services who was able to recover everything. Katie was pleasant to deal with: very responsive and friendly. I was impressed with the level of professionalism they possessed. Delivery was quick. The only negative I could mention is the cost which is on the high side. But it’s worth it. Highly recommended. Very satisfied.

• Review fromLes B

  Date: 06/29/2024

  Experienced a sudden and catastrophic failure of my laptops' primary SSD, an Intel Optane 1TB drive. Had over 500GB of data on it. NO FILES RECOVERABLE after trying every off-the-shelf package available for a couple of days. The laptop vendor HP was ZERO help. Low level diagnostics was reporting a partition size double the actual physical device size. The situation looked pretty grim.
  Started looking for professional help and found SalvageData. I had a long chat with one of their reps who answered all of my questions quite competently.
  Sent it off to them. They have a deal where you take it to a drop off point nearby and they even package it for you, no charge to ship it to them.
  They did take almost a week to give me any feedback despite their standard published eval time window of around 48 hours. But after a week, they finally came back and said the device looked like it might be recoverable.
  Several days later received a notification that the drive/files were ready for review as part of the approval process. Was VERY UNHAPPY to see only a half-page of garbage characters to review in the online review page, not a list of folder/files as expected. After a few rounds with support, they said that my review file was too big, and they would have to email it.
  Anyway, when I finally received the file list to review the next day, it appeared that they had managed to recover the entire drive, ZERO losses. Paid and received a new SSD drive one day later. All Data Recovered...
  So, despite the delays and delivery glitches, you can't argue with results. These people know what they are doing, and clearly have way more advanced recovery tech than the average person has access to.
  I hope they don't take this the wrong way, but I hope to never speak to them again. LOL. But if I ever find myself in this unfortunate situation again, they will be my first and only call. Nice job.
  5 stars on the recovery, 4 stars on uneven delivery process.

• Review fromAnjelica D

  Date: 06/27/2024

  Amazing service! Chase was extremely communicative and helpful. My younger sibling's Samsung bricked, and of course contained many important personal documents as well as photos of our recently passed mother which had not been backed up (lesson learned). SalvageData was recommended to us after a local phone repair place couldn't fix the issue and has been amazing every step of the way. The prices seem a little steep at first, but given the level of detail and expertise required to retrieve the data I completely understand—not to mention, there's not a monetary value that can be assigned to some of that information. Absolutely worth every penny!

• Review fromFred K

  Date: 06/25/2024

  Rki was extremely helpful starting from finding a drop off to keeping us informed throughout process. I haven't reviewed the recovered data but the file information I reviewed was exactly what is expected.

• Review fromTony R

  Date: 06/25/2024

  Riki has been awesome to work with throughout the entire process. I recommend him and the company

• Review fromTerry M

  Date: 06/19/2024

  Easy to deal with... From the file list it appears everything is there... Thanks

• Review fromDakota C

  Date: 06/18/2024

  We worked with George and overall had a great experience! They enabled us to recover a large portion of a failed raid on a critical server.