Reviews

This profile includes reviews for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Choice Financial, Inc.

  5165 Emerald Pkwy Ste 100 Dublin, OH 43017-1063

  
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  Community Choice Financial, Inc.

  170 N Wilson Rd Columbus, OH 43204-1263

  
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  Community Choice Financial, Inc.

  5327 Westpointe Plaza Dr Columbus, OH 43228-9131

  
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  Community Choice Financial, Inc.

  2013 Zettler Center Dr Columbus, OH 43223-6266

  
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  Community Choice Financial, Inc.

  140 S Sandusky St Delaware, OH 43015-2303

  

Review Details

• Review fromBrandi B

  Date: 10/07/2024

  If I could give 0 stars to this company as a whole, I would. This company has given me issue after issue. I have been trying to work with them for a while on getting my car back into my possession and to make a payment plan but they are declining this solution. I have been waiting on a call back for 2 weeks from any supervisor and no one is calling me back. I have offered to pay what I can & to make monthly payments to where I can pay off my balance over 3-4 months. They have no understanding or compassion when it comes to their customers in need. There is no empathy for people. There is a huge lack of human decency within this company. My brother is stuck in Florida, he was on his way to move with me because he is my caretaker but my car was repossessed. Hurricane Helene came and I am stuck without power, water, food, & transportation. He is about to be stuck in Florida all while this new storm is coming. I need him to help me. This company does not take care of good customers. ****** ***** is the only person within this company who is trying to help. This company needs more people like ****** *****.

• Review fromRita J

  Date: 09/23/2024

  I paid off my title loan back in July, 2024. I have now made four trips into the speedy Cash location because I still have yet to receive my title. I handed my title when I got the original title loan to them I paid off the loan with substantial interest so I don't understand why it's so hard for them to give me my title back? I've heard horror stories of cars still getting towed despite the loan being paid off. They are offering no solution, they just keep telling me to wait, wait... Why am I waiting the agreement was I give you the title I get a loan I pay off the loan I get my title back? Definitely unfair business practice

• Review fromLawanda J

  Date: 09/20/2024

  Overcharging costumers monthly payments, you never pay off your loan.

• Review fromMonique R.

  Date: 09/13/2024

  Terms and conditions are not explained correctly. For instance, they will give $2000 they will tell you your monthly payments are $500. What they dont tell you is that $500 just so every time you make a payment to them they keep your $500 and your principal gets higher and higher so for instance, they will tell you in the office, you owe us $2497 so after you start making payments you look at your paperwork and it will say $4737 by then its already too late cause these people already have your title so they will tell you if you bring us $3800 your loan is paid off knowing that most people do not have $3000 on top of $500 payments so you could be making payments forever and never pay this off when they need to be upfront. Were gonna give you $2000 and if you dont pay $2000 back , were gonna charge you $5000 until you pay it back. This is not this is not a fair practice so literally these people can collect $500 every month from you and keep that as interest and the payments will never go down and you will never pay your vehicle off because youll be paying interest forever until you can come up with three to $4000. It depends on whatever they feel like charging you then when you ask for documentation they give you the runaround you go to the website and you cannot access documentation , so you have no access to this when you explain these terms look at you and say Im sorry, but these terms I feel like this is entrapment

• Review fromMariska C

  Date: 09/13/2024

  Mister ****** is the worst person to talk to. I had a fine experience with them until ****** started harassing me over a check that I have proof they cashed my check (your job's payroll can check stuff like that) 4 days ago. He's been harassing me over this for a week now. Since before it was cashed. He keeps calling me and screaming at me and when I finally had enough he started hanging up on me.

• Review fromClarence S

  Date: 09/09/2024

  I borrowed $300 from Speedy Cash about a month and a half ago. They told me I would pay $380 back in full. Now they tell me it $480 I got to pay back, and I could pay $ 85 a month but that wouldnt go on the loan. I never heard anything like that and this isnt what they told me when I got the loan,and is this legal?

• Review fromBradley S.

  Date: 08/12/2024

  For past 2 years have been good Coustomer and faithfully paid all 15 installments loans of and not to big on loans only time iget them are birthdays holidays or emergencys today on 8/12/24 went to speedy cash on **************************************************************************************************************************************************** and wasnt faithfully trying to do good business and has humiliated me n public and made me waist 5 hours out my day and she denied and refuse give her name and was trying get me get out ******* so keep kool quit and called report speedy cash manager and employees that were being unessecary and unprofessional and Ms ******** so Iam see to it that that lady causeing all trouble problems to be fired and all her wrongful doings to be handled n cival court she wasnt right by profiling and judgeing book by cover and never read the book and had no right hurt my feelings and makeing me feel some kind of way thats bad business and thats why Iam fileing writeing respectfully submitting my complaint to bbb and speedy cash corporate office

• Review fromAnjelica G

  Date: 07/23/2024

  This review is in regards to my call today, July 23, 2024 after I initiated a alone application online I called and spoke to ***** which she brought up some thing from 2009 which I was not aware of as it had to do with the divorce I asked for reference number and she refused to give me it to transfer me to ****** and corporate. ****** midsentence put me on hold and kept me on hold. I told her that it was very unprofessional for her to put me on hold while I was in ****** and she said no she didnt. I said yes I did and if the call is recorded, Im sure youre supervisor. Will know that that is not the case. She said youre very smart and was very condescending. Put me on hold again told me that I should expect a call from supervisor within 24 hours , I just cant believe that something from 2009 which is not on my credit discussed furthermore pretty much disputed to me and hassled over the phone when that shouldnt even be brought up to me as it is now nowhere in my record. I advise them since phone calls are recorded and they have my bank information after them trying to collect. Advise them if they attempted to do that with my bank account that I would contact a lawyer because like I said this is something that has been charged off since its from 2009 I would like someone Above ***** and ****** and corporate and the supervisor named ****** to review because that is unethical

• Review fromJames M

  Date: 07/23/2024

  They refused a principal only payment. Will only apply the money to payments. This is keeping me from paying off the loan. Only option is to leave the vehicle at the store. It has a thrown rod so they can have it.

• Review fromJack H

  Date: 07/18/2024

  ***** *** called me and asked me if I needed a loan so after two weeks I went down and got a 2 thousand dollar loan 3 years of payments I called them to see why the principal was not going down when I took this loan they told me that A portion of the lone would go to interest and A portion would go to the principal now they are telling me that none of the payments went to the principal I have paid them all most 11 thousand dollars and now they tell me that they want My car to after lying to me about the loan agreement. I just want my title to my car they refuse to do that and they won't move money I hope you guys can help me make this right