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Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

About

Important information

  • Additional Info:
    As of April 18, 2023  Please be advised that due to the high volume of complaints received for this business, BBB may publish 1 out of every 4 complaints handled through our conciliation process.

About This Business

Provider of "buy now, pay later" consumer shopping and merchant payment processing that is an alternative to traditional credit cards.

Years in Business: 20

Products and Services

Provider of "buy now, pay later" consumer shopping and merchant payment processing that is an alternative to traditional credit cards.

Business Details

BBB File Opened:
11/2/2015
Business Started:
1/1/2005
Business Started Locally:
10/18/2014
Alternate Names:
Klarna Credit
StoCard
Business Management:
Mr. Sebastian Siemiatkowski, CEO
Mr. Nathan Stenner, Senior Business Operations Specialist
Ms. Meghan Jones, Customer Operations Manager

Additional Contact Information

Principal Contacts
Mr. Sebastian Siemiatkowski, CEO
Customer Contacts
Ms. Meghan Jones, Customer Operations Manager
Additional Email Addresses
Primary: Email this Business

Additional Information

Payment methods
Credit, ACH
Refund and Exchange Policy
Klarna has a "Buyer Protection Policy" which provides you with the assurance that you will receive the goods you purchased or you will get your money back. They also have a "zero fraud liability protection program" which relates to purchases or charges made without your authorization. These policies are at  https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_us/buyer-protection

Latest Reviews

  • Vince D

    "Worst company to deal with if using a payment plan. They are very unprofessional." ... Read full review

  • Gloria B

    "I purchased an online training program. Less than a month locked in and I had issues with it and the coach." ... Read full review

  • Josh R

    "Klarna are thieves. Robbed me of $282 for a ****** seat I returned." ... Read full review

View all Reviews

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