Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Attached please find the invoice and summary report from my property management company, in reference to my complaint filed yesterday (Complaint #********)
  
  Thank you,
  
  ******** ******
  ###-###-####fter being contacted and quickly solved the problem. They invoiced $318 to repair FAULTY WIRING AT INSTALLATION by CJS. They ended up giving me $100 off coupon.
  I will not be contacting CJS for service again, it is always a hassle to try to get on their maintenance schedule even, but the fact that they won’t stand behind their so called warrantied work and seemingly don’t care about children freezing is completely unacceptable.
  At the very least they should cover the cost I incurred having to hire another company TO FIX THEIR MISTAKE. The system is less than 3 years old. I am worried about what other issues will come up in the future due to CJS Heating and Air’s negligence.

  

  Business Response

  Date: 01/31/2025

  Dear *********
  
  Thank you for sharing your experience with us. I want to sincerely apologize for the inconvenience and distress you experienced, especially given the circumstances with your family and the particularly cold weather. Your situation is deeply important to us, and we would like to assure you that customer satisfaction and safety are our top priorities.
  
  We do stand by the warranties that come with our installations; however, at the time of your call, we regrettably did not have the immediate capacity to assist you as quickly as you needed. For this, we are truly sorry. The information regarding faulty wiring found by another company after the installation is concerning, and we take such allegations seriously. Nevertheless, as it stands, this feedback is considered hearsay, and we are unable to reimburse the expenses incurred with ******* ******* for expediting the service.
  
  Despite this, we firmly believe in ensuring the quality of our work. Therefore, we would like to offer you a complimentary quality check of your system at your earliest convenience. This will ensure everything is functioning correctly and up to the high standards we hold ourselves to.
  
  We sincerely apologize for any frustration and disappointment you experienced and hope to provide you with the assurance and service you deserve moving forward. Please contact us at your earliest convenience to schedule the quality check or discuss any further concerns you might have.
  
  Thank you for your understanding and for allowing us the opportunity to address this matter.
  
  Warm regards,
  
  *** ******
  CJS Heating & Air

  Customer Answer

  Date: 02/07/2025

  I do appreciate the business taking the time to respond, however, I am not willing to “accept” the response as resolution. I understand things happen sometimes, but I believe the point has been missed that the equipment CJS installed was LESS than 3 years old. There should not have even been a reason for me to have to make a call in the first place - mechanical failure or installation errors or whatever in the first three years. Really??  This is on the heels of the hassle it is EVERY time I try to schedule an appointment, not just in an emergency. Again, I appreciate them taking the time to respond, but I am not interested in a “courtesy” check of my system. If they can’t get it installed correctly the first time, I have ZERO trust in their technicians (or company as a whole) to ensure the comfort and safety of my family.

• Initial Complaint

  Date:12/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  The consumer purchased a furnace and air conditioning unit from a business, CJS Heating and Air. The
  consumer stated that a light on the furnace used for mold prevention was included, however, this is not
  the case. The consumer stated that there was a great deal of misrepresentation as well. The consumer
  stated that he has contacted the business several times to resolve the issue, however, the business will
  not assist.
  CJS Heating and Air
  *** ******** **** **** ** ********* ** ********** ***** ********

  

  Business Response

  Date: 12/14/2023

  Dear *****l, 

  I hope this message finds you well. I wanted to personally reach out to address the concerns you expressed in your recent Better Business Bureau review. First and foremost, I want to thank you for taking the time to share your feedback with us. We genuinely value your opinion and are committed to resolving any issues you may have. 

  I understand that you were expecting an IAQ OxyQuantum product at no cost in addition to the complimentary Duct Cleaning Service ($998 value), complimentary MicroPower Guard Filter ($688 value) and the $942.30 discount for the installation being paid with check that we had agreed upon. I apologize for any confusion or miscommunication that may have occurred regarding this matter. Our primary goal is to ensure our clients' satisfaction and we take your concern seriously. 

  To provide some clarity, the two of us spoke on November 16, 2023 for approximately 37 minutes and 31 seconds regarding the concerns you expressed with the OxyQuantum. In this conversation, CJS Heating and Air & myself offered to relocate the OxyQuantum at your other property *** **** ******* Road, *********** **, at no additional cost, as you stated you did not find it necessary for that product to be there to **** *************** ***** ******** *** Additionally, CJS Heating and Air & myself offered to honor the discounted OxyQuantum price ($1,059 value, discounted to $1,000) that was presented to you by your Project Manager, Joe O**** on November 1, 2023. Please rest assured that we acted in good faith during our negotiation and have strived to reach a fair resolution.

  With that being said, we greatly value your business and want to make sure you are satisfied with the outcome. As a gesture of goodwill, we would like to extend our original offers to relocate the OxyQuantum at your ******* **** property to your *************** **** property at no cost to you or honor the discounted cost of $1,000. Once again, we apologize for any confusion caused by this misunderstanding. If you have any further questions or concerns, please do not hesitate to reach out to me directly at ***** ********* as I am here to assist anyway that we can. 

  Thank you for your understanding, and we sincerely look forward to serving you in the future. 

  Warm Regards, Marissa P*******  ******** ********** *******

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accept the business's response to resolve this complaint.
  
  
  Regards,

  I must say the responce from CJS was excellent,  particularly Marissa, who was handling the situation, following up on every step with a phone call or text, the ceiling was repaired quickly and to my satisfaction, the senior tech Juston has inspected the duck work and detailed for me everything that will be done to correct the problems , dates have been set for these repairs, frankly I have never had such good responsiveness from any contractor throughout my many dealings with contractors, they really should be comebded for there integrity of there people and the company's  policies 

  Sincerly
  
  ***** **********

  t of the duct piping was. The worst problem is in the north end of my house (picture included) where 35' is left bare. This location is in the same area as the issue with the air return joint gaps. The second location is in the south end of the house where 6' is left bare (pictures included) 

  
  As another example of their work practices, because it was close to the end of their workday, the workers hooked up the brand new duct work to the old contaminated return duct for the night. This was despite my objection. This defeated the whole purpose of putting in new clean duct work. His response was "That is what the filter is for." 

  
  Thirdly, the pictures of the living room and kitchen show the "repair" job done by a sub-contractor hired by the CJS company, **** ************. **** was to fix the holes in the ceiling left over from the work done by (CJS), CJS had knocked out the ceiling drywall in order to replace the existing round heating vents with rectangular ones. The subcontractor, ***** did a terrible job and the resulting look is atrocious. They ruined the beautiful popcorn stippling on my ceilings in those rooms. It was totally unnecessary to replace the round vents because only the duct work needed replacing. The original round vents could have been washed and reused or to simply replaced with new round vents, so the stippled ceilings would have remained as is and unmarred. The subcontractor did a very substandard job, patching the ceiling with scraps of drywall. He mudded and painted it in the sloppy manner, not even coming close to matching my ceilings. Enclosed are photos of the kitchen and living room showing the terrible patch job of **** attempting to fix the damage done by CJS. 

  
  I did talk to the **** subcontractor, Mr. ****** on the phone. He asked CJS if they would pay to paint the ceiling, but they refused. He then asked me if I would pay to paint the ceilings and I refused, believing it is the responsibility of the contractors to complete the job as agreed. 
  

  I tried to resolve this with the parties involved, however the operations manager of CJS, Bryce, did not return my calls and the company salesman blocked my phone number and did not respond to the emails I sent him. 
  

  

  Business Response

  Date: 09/20/2023

  Dear *****, 

  I hope this message finds you well. I wanted to personally reach out to address the concerns you expressed in your recent Better Business Bureau review. First and foremost, I want to thank you for taking the time to share your feedback with us. We genuinely value your opinion & are committed to resolving any issues you may have. Our primary goal is to ensure our clients' satisfaction & we take your concerns very seriously. To provide some clarity, our former ********** ******* (Bryce) & the ******* ******* (Charles) are no longer with CJS Heating and Air. I apologize if there was any misunderstanding regarding communication & providing a solution to you regarding your shared concerns. However, please rest assured as we are passionate on striving to resolve your concerns & reaching a fair resolution. That being said, we greatly value your business & would like to schedule our Senior Technician, Justin, out to your home at your convenience to look over the replaced ductwork & specific concerns shared in your review, as well as the ceiling. This way, we can begin constructing a solution to repair any & all areas of concern. Once again *****, I apologize for any disappointment caused by this experience. We genuinely appreciate your feedback & the opportunity to make things right. If you have any further questions or concerns, please feel free to reach out to me directly (**** ********. I am here to assist you in any way we can. Thank you for your understanding & we sincerely look forward to continuing to serve you in the future. 

  Warm Regards, 

  Marissa P******* - ******** ********** *******

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage to property needs payment for repairs and remains to be resolved.
  
  
  
  Regards,
  
  
  
  ****** ****

  emoved to keep us from ever knowing what we had got had it been installed correctly and worked in the first place. Second, the attic ladder was dropped down during removal causing extensive damage to our hallway wood railings. Moreover, it was left on the hallway with nails sticking out creating serious hazard for my 2 preschoolers until it was put back after 3 weeks.
  We reached out to CJS who came back and verified faulty installation of a wrong product. It took them 3 weeks from day of first installation to finally install the right furnace. According to contract, CJS owed us 500$ for the number of days in case their installed furnace did not work (in our case 21 days). We have not been paid a dime.
  The most outrageous issue is their total disregard about the railing damage. We have provided the repair estimate to CJS but they have stopped responding, forcing us to take the matter with BBB for resolution. CJS has deceived and robbed us and damaged our property and they don't care.

  

  Business Response

  Date: 06/08/2023

  ******, we hate to hear that we did not provide you with Premium CJS Means Yes Service and that you feel deceived by our company. I can assure you that was not our intentions, nor how we strive to do business. We strive to deliver Premium Service to all of our clients, and it certainly seems like that is not what you received. Thank you for bringing this to our attention so that we are able to make things right. I will be reaching out shortly to make sure that we get this taken care of for you. I look forward to speaking with you. In the meantime, please feel free to reach me on my direct number ###-###-####. 

  Sincerely,

  Hope B*****

  Customer Answer

  Date: 08/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20044179
  
  
  
  I am rejecting this response because: 

  We received partial payment. Business had committed to include a 500$ check to somewhat compensate for the 3 weeks we spent without heat due to hvac not working.

  
  Regards,
  
  
  
  Sundas Baig

  

  Business Response

  Date: 09/20/2023

  Hello, ******, thanks for reaching out. I understand your concerns and frustrations. It's uncommon for us to have missteps, such as with your job. I wish that when there are incidents like this, we could give until our clients are content. Unfortunately, in this scenario, the 6080 stretched us as far as we could go. I want to apologize for all your trouble personally. Let me know if I can be of help moving forward.
  Warm regards,
  Jim B*****
  

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ******

  Another major problem is all the info regarding the transaction is on Tyler's laptop which he retained and in his possession and nothing was received in the way of a contract/invoice. This laptop is ripe for manipulate. Ask Hunter B***n.   I did ask to see the figures that took Tyler 20 or si minutes to compute while he sat in his car for 20 or minutes.  He did contact me after 6pm asking for my email address so he could email the contract.  I replied providing Tyler with my email address.  Nothing was received December 30 or 31.  Tyler said that somewhat prompted me to add an a/c to billing that the prices were going on I believe on the a/c by 28 or 38% which caused me to stop and think should I be adding an a/c to this contract.  Their has been no increases in prices after reviewing **** and **** ***** websites.  Another *******t story.  So far the response to CJS letter is to wait and see what happens next.  No decision is made to accept or reject the letter

   

  reply. Still no invoice/contract. *** overrode the stop pay as I issued the check using my home owner's account which I found out I can't do but have proof that my initial inquiry did have a stop pay request attached. *** overruled which started this issue. All the data is on a laptop which can be altered prior to printing. I have no idea what kind of equipment I was purchasing. It could have been top of the line but altered later. I failed to ask an important question. Can heater issue be repaired?? Mail letter to *** Feb 2, 2023 advising of my intentions. No reply. Salesman is ***** **********

  

  Business Response

  Date: 02/27/2023

  We are very sorry to hear about your experience *******. I can assure you scamming is not in our business practices. What is in our business practice is Premium Service but by the sounds of it you did not experience this. I would like to find a way to get this for you. We are reviewing the details of your complaint and will be in touch within a few days at the most. In the mean time please feel free to reach out to me on my direct number ************ Sincerely Jim B***** *********  CJS Heating and Air.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because: Received another invoice from CJS for the $89 service fee that is to be waived. 
  
  
  
  Regards,
  
  
  
  *** ******

  

  Business Response

  Date: 01/26/2023

  Thank you for choosing CJS and for bringing your concerns to our attention. Over 18 months ago, we eliminated the free service call from our maintenance agreement due to the rising cost of doing business. We sent out letters, but you may not have received your notification. I requested our accounting department to remove the charges to eliminate the 89-dollar service fee. Please know in the future; a service fee will be due at the time of service. Again thank you for your business.

  

  Business Response

  Date: 02/03/2023

  I requested our accounting department to remove the charges and eliminate the 89-dollar service fee. I asked them to mail you a copy of the zero invoice. Additionally, today I emailed you a copy of the zero-dollar invoice. I tried to attach it here, but that did not work. In the future, a service fee will be due at the time of service. Thank you again for your business.