About

Important information

• Believed to be out of business:

  According to information in BBB files, it appears that this business is no longer in business.
• Advertising Review:

  In March 2022, BBB contacted California Exodus Moving & Storage regarding claims in its advertising. 
  
  On its website, the business states "See why 1000's of families have trusted us to move them and their valuables for over 15 years."  According to the Federal Motor Carrier Safety Administration, the company's household goods moving authority was granted on November 17, 2021.  According to the BBB Code of Advertising, the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true. In addition, Ohio law states that it shall be a deceptive act or practice to make any representations, claims or assertions of fact, whether orally or in writing, which would cause a reasonable consumer to believe such statements are true, unless the advertiser possesses or relies upon a reasonable basis in fact such as factual, objective, quantifiable, clinical or scientific data or other competent and reliable evidence which substantiates such representations.  The business did not provide the requested substantiation for the claim that it has moved "1000's of families."
  
  The business states on its website that "Our company is licensed; a factor guaranteeing you that your moving needs will be sorted by legitimate experts that are recognized by your state" and at its Facebook page "Whether you plan on moving a mansion or a one-bedroom to the next city, across the nation or into storage, we are well-staffed and equipped to make the move completely stress free."  As of July 2022, the business has told BBB that it moves consumers from California to other states but does not move consumers within the state of Ohio.  Household goods moving companies in California are required to be registered with the California Public Utilities Commission (CPUC).  The Moving Guide document on California Exodus' website claims "From your first interaction with one of our certified moving consultants, to your last interaction with one of our pro certified movers." The business told BBB that it would be changing the statement to "From your first interaction with one of our certified moving consultants, to your last interaction with one of our professional movers."  To date, this statement has not been changed, nor has the business provided proof of these certifications or proof of current registration with the CPUC.