Reviews

This profile includes reviews for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 144 locations, listed below.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

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  LifeSafer

  3600 Park 42 Dr. Cincinnati, OH 45241

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  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

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  #1 A LifeSafer of Colorado, LLC

  1660 Jasper Street Unit J Aurora, CO 80011

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  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

Review Details

• Review fromAmanda L

  Date: 09/28/2022

  This company is quick to take your money and their device is very questionable. I have been using Lifesafer for just over a month and have been locked out 2xs and had to pay $55 to have it serviced each time. I do not drink and know that any violations are because of the device not reading my blows. I have a newborn and 2 other kids that need to be picked up and dropped off at school, not to mention any appointments we have to be on time to. This company is only concerned about bringing in the money. I would have never had this installed if I knew all the troubles I would be going thru. I have to leave the baby in the house if its too cold or hot out, try to start the car, and then get the baby from the house. I was locked out yesterday w baby at the post office for 45 min. He was crying and hungry and there was nothing I could do but wait. I DO NOT recommend LifeSafer. Whos to say it is not their equipment that is faulty. Would not recommend for any single moms!!!!!!

  LifeSafer

  Date: 09/30/2022

  We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients on how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how.

• Review fromJoanna C

  Date: 09/20/2022

  WARNING! DO NOT USE THIS BUSINESS! They are frauds. Do not act on what they represent. Steer Clear! Look for other places. Don’t even call them. I was kept on the hook for about three weeks by a “service sales rep” named Sam. He would not return our calls, we finally spoke to another “service” operator named Miguel. He set us up with a garage in Chandler that a) does not install these b) had never received a call from this company to schedule. The garage owner informed me that they have done this same thing to others. We cut our losses and started new with another company, who seems to be reputable. This company is a joke. I can’t believe they are in business. I’m calling our attorney general. They obviously think this customer base are an easy hit. They messed with the wrong family.

  LifeSafer

  Date: 09/22/2022

  We apologize for the inconvenience when you went to your installation appointment, and for any unpleasantries experienced with our LifeSafer Customer Support Center. Please know that we are looking into this and will provide the necessary coaching internally. We are truly sorry that you fell through the cracks!

• Review fromJonathan L

  Date: 09/12/2022

  This is the worst company I have ever had to deal with. They will do everything they can to keep someone on their device by making up violations that states DO NOT require. I had less than 30 days to go to be done with these crooks when they made up a violation. I was 2 days over due getting my calibrated because their office was closed. Now they say I have be in it for another 180 days. And even though the DOL and Washington state patrol says they don't consider that a violation when I spoke to them. These crooks refuse send in my certificate of compliance to them, and basically holding my driver's license hostage so I have to keep paying them. Never recommend this company to anyone. Update- talked to a gentleman who was quite rude on the phone, and he proceeded lied about the DOL policy's were and what they can do to over turn the violation. ( which again was their fault that their office was close and I wasn't able to get my device calibrated.). Then he tried to state the that office wasn't closed and implied I was lying and somehow it was my own fault, in which I told that I went down to their office and the doors were locked and no one was around. But he didn't really care about that fact and he said it was still my own fault So I'm stuck and have pay these Crooks for a for a few more months ( which is all they really care about) so I don't loose my license. But my next call is to the BBB and make a formal complaint. 2nd update- i was almost done dealing with my 2nd 180 days of no violations when the device that is installed in my vehicle fail to give me a date to be serviced and just went into lockout mode which of course put me in volition. now they're saying I have to do another 180 days and are refusing to inform the DOL that the violation is cause by equipment failure. so now I have to contact my lawyer and take it to the state to finally get their device removed for my vehicle

  LifeSafer

  Date: 09/13/2022

  ********, thanks for speaking with us today. And for allowing us to reiterate that interlocks companies don't make the regulations, we're just obligated by law to follow them. Satisfied customers are very important to us, as is adhering to the laws set forth by the state that requires your interlock device.

• Review fromKristin H

  Date: 08/19/2022

  i have never met a company that I believe is more sketchy and aware of their corruption, intentionally hiding the information to talk to the actual company and not a call center representative. I feel bad for the people who answer the phone because all of the issues that LifeSafer has caused for me has to be happening to others. They ruined my brand new car by trying to cut corners installing the device and attached it to my alternator and not my battery. It almost ruined my entire car. I had to pay a lot of money to get it fixed and they have not responded to a request for reimbursement nor acknowledged their was even a problem. I contacted them via certified mail and it was returned because every address they have listed is different and finding the info for the *** and company is borderline impossible - even at the Secretary of ************** AND after personally meeting and speaking with the county clerk and recorder. Choosing LifeSafer was one of the worst decisions I made in navigating the *** process. I am still pursuing legal action although they must make their info hard to find for that very reason. Stay away from LifeSafer! Go anywhere else!

  LifeSafer

  Date: 08/24/2022

  High-quality service and the satisfaction of our clients are of utmost importance to us at LifeSafer. We would like to find out more information regarding your concerns, so someone from management will be reaching out to you.

• Review fromMason P

  Date: 07/13/2022

  This is the worst company imaginable! They charge exorbitant fees for every little things because they get away with it! The device wasnt working properly and gave me three violations for which I had to pay for. I dropped my car off for the re-calibration appointment before the shop opened. I called to inform them and I left the car and their voicemail was full. I got off work and they were already gone. The vendor charged me a storage fee for leaving my car overnight plus life saver stuck me with all the violation fees for THEIR DEVICE NOT REGISTERING MY CAR. This company is a complete scam and I would stay as far away as possible. Their business model should be illegal. Dont even get me started on their customer service. Its non existent to say the least. The company dont care about you. Every person you talk to seems to give you the runaround or a different answer to your question. Plus the vendors are the middle man so you cant really resolve any issue with them directly either. Absolute train wreck. DO NOT DO IT

  LifeSafer

  Date: 07/14/2022

  We appreciate your feedback and understand your concerns. At LifeSafer, our employees continuously test our units to understand our consumer's experience. Device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. We are always striving to become better for our customers, and your feedback helps us to best understand how.

• Review fromMichael B.

  Date: 07/11/2022

  This company is a complete scam. Before getting this installed I asked about getting this voluntarily installed which was no issue, that being said they did say that an override code would be given to my parent for any issues or anything like that. I went to get it installed and by the next day my car battery kept getting drained and I had to jump my car EVERY single time. After getting the device installed, the shop said they were not allowed to give an override code which is the first thing they lied about. Secondly, due to my car not starting EVERY time and me having to jump it caused a report to be sent to the DMV saying a violated my terms and am trying to operate while drinking. That is not the case, the installation was wrong and my car won't start because of the device draining my battery. Customer service was beyond terrible and disrespectful. They are placing the blame on the mechanic that installed it which is by the way the one they recommended. They charged me an installation fee and refuse to get the problem fixed. They charged me already for one month and I've had it for 2 days. They refuse to reimburse me and now want to charge a removal fee. I will be filing a lawsuit so this doesn't happen to anyone else and so I can get my money back along with the lies about them telling the DMV i am in violation. Absolute scam and bulls***

  LifeSafer

  Date: 07/12/2022

  We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A LifeSafer team member will be reaching out and well try our best to resolve your issues.