Reviews

Review Details

• Review fromTeresa M

  Date: 06/20/2022

  We purchased a one trip shipping container and paid for expedited delivery. The container was delivered on schedule, in perfect condition and set exactly where we wanted it with no problems. From start to finish the whole process was easy and efficient.

• Review fromWes K

  Date: 06/17/2022

  I ordered my container on April 18th, Told at the time to expect 4 to 6 weeks. I would also get the waiting on the supplier calls about every two weeks. I called the office many times, get the same thing with little response or follow up. I did get a response once who said usually this takes 2 weeks and they said I dont know whats going on. I got ahold of the main guy in shipping, who was helpful and seemed to make some movement in this process. It generated a call from an office lady the next day asking me if I could take delivery June 9th. I got a call back with the bad news that the driver had a family emergency and couldnt make it. Looking back now he just wanted a long weekend. Im still waiting at this point, multiple calls and two emails to the company. Its been 9 weeks now and about 60 days waiting for my container. Told we have driver issues. I keep making all the notes and recordings to proceed legally as it gets to that point. I just retired a month ago from Law Enforcement of 34 years, Im not giving up until I get my container and not a leftover junk crate. I realize the country in general is experiencing issues, however, the lack of follow up or follow through is Container Ones issues. I recommend you do your research, keep good notes and write down names of people you talk to. Ill keep you updated on my order and how this goes. If they come through I will report on that as well.
  

  Container One

  Date: 06/18/2022

  We are sorry we are having delays in delivering your container. With fuel cost the way it is and your remote location we have had several trucking companies commet to delivering your container and then cancel. one even closed his company due to high prices and inflation. We will get your container delivered. I have reviewed all our call notes with you including the one from 6:40 pm yesterday,

• Review fromStarr D

  Date: 06/11/2022

  This company promised a delivery of a 20 container within 4-6 weeks after receiving payment. I made the payment in full and when their dispatcher called me and told me that they deliver on a 40 trailer I informed her that I had already told ****** the salesperson that a 40 trailer would not go down the road due to be an one way with very sharp turns. They informed me that that their driver could do it and I told them that all they will do is tear up the trailer and possibly kill their driver. I was like no you need to listen I grew up on that road I know what its like. I was told that I would need to contact ****** who in turn told me that she would look into it. Did not receive a call back. Two days before the container was supposed to be delivered I called and was told they were still working on it. By this time I was very upset as I was scheduled to move out of my house and was planning on using the container as a storage unit. So I had to rent a storage unit at $224.00 a month at a storage facility that is like 120 miles from me and push my move out day back which also caused me to lose more money and put my house off the market longer. When I requested my money back they refunded everything but $350.00 because of a restocking fee. I was like what they didnt even have a 20 in stock and I was told to talk to ****** again, which again Im still waiting for a call back on from ****** and we are now about 4-5 weeks of waiting for a call that doesnt seem to be a priority to this company. Im so upset with this company and their customer service or lack of. Nothing but a scam
  

  Container One

  Date: 06/18/2022

  This is not what happenend at all. The day you paid ourr logistics team contacted you to go over your order and delivery. We discussed where you wanted the container placed and how much room you had to deliver it. You confirmed that you had 120+ feet of straight line place to drop your container. You did not mention anything about a winding driveway. Our sales team has nothing to do with deliveries and that is why our logistics team call within 24hrs of you making payment. We also have notes in our systme of speaking with you 3 additional times. Once we found out that a standard hotshot truck and trailer woulnt work we offer you specialized delivey with a rollback wrecker service at an addittional cost. you wanted a refund and thats what we gave you less your cancelaion fees.

  Starr D

  Date: 06/19/2022

  Interesting now their story is changing. No one mentioned an extra charge for a delivery. In a matter of fact I was told that you didnt even have a 20 container yet and you were still working on it. So how can you charge a restocking fee on something you dont have. This company has been sending me nasty messages through messenger on my phone and I have blocked them. I will not argue with a company that only continues to lie to people and harass them. This was an expensive ****** to learn but one I will never forget. But I will make sure that no one buys from this company that I know.

• Review fromAndres R

  Date: 06/08/2022

  After doing extensive research I found ******. She replied to my questions and concerns right away and communication was great, made me feel ease with such intimidating online purchase. I received the container on a timely manner, very happy to do business with Container One.