Reviews

This profile includes reviews for Joyce Windows, Sunrooms & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Joyce Windows, Sunrooms & Baths has 3 locations, listed below.

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  Joyce Windows, Sunrooms & Baths

  120 Blaze Industrial Pkwy Berea, OH 44017-2930

  
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  Joyce Factory Direct of the Carolinas, LLC

  10345 Nations Ford Rd Charlotte, NC 28273

  
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  Joyce Factory Direct of the Carolinas, LLC

  25 Continuum Dr Ste C Fletcher, NC 28732

Review Details

• Review fromMark F

  Date: 08/29/2022

  Had a new entry door and storm door, some concrete work and new wooden steps with a small deck. Service for the doors was here 4 times and I’m still not completely satisfied. Happy with the steps and deck. The concrete is ok but still needs a bit of work and can’t seem to get the contractor here to finish. Communication with Joyce has been really bad and I won’t be using them again.

• Review fromJim F

  Date: 07/06/2022

  When we contracted with Joyce Factory Direct we were told by the Sales Representative Kevin that with the deferred payment plan we would not have to pay anything for 18 months. We felt this to be a great deal, so we agreed to the contract. We asked him numerous times if he was sure about the 18 months, and he gave us reassurance after reassurance. Then we heard from the financial institution, and they said we have to make monthly payments. The Sales Manager paid us a visit to apologize and claimed their sales reps were not properly trained. I then asked if I could use my credit card to make monthly payments (wanted to earn points) and he said absolutely, "we do it all the time". I contacted the financial institution (Sunlight Financial) and they said absolutely not. Then to add insult to injury the Sales Manager said he would send us a gift card to the misunderstanding. That also did not happen. Our feeling is that we were lied to or deliberately mislead about when payments were due, lied to or deliberately mislead about the re-payment method we could use. We feel that Joyce used deceptive sales tactics and if we had been told the truth we most likely would have held off on the purchase.

• Review fromVictor N

  Date: 06/13/2022

  The salesman promised me that they will remove the old tiles and plywood, install new plywood with a special moisture barrier and then cover that with the one piece unit (this was after I asked why their price was almost 4K higher than bath fitter) He said all bath fitter does is clean your tiles and install the one piece unit. I made sure I watched the installers and they did exactly what the salesman said about bath fitter The one piece unit was installed over my tiles. I wonder how many people pay for tile removal and new plywood and don't get it I will never recommend them to anybody.