Reviews

Review Details

• Review fromErin V

  Date: 03/11/2023

  *** Buyers beware****New furnace 3 years old Purchased and installed by Blind & Sons Furnace is not working so we called today and were told.We let the yearly MVP maitnance plan expire SoIf we renew over the phone today for $200 they might get someone out to look at it. If not then they can get someone out Monday. Be careful who you make major purchases through and their ethics along with customer loyalty. Seems this company does not have them
  

  Blind & Sons, LLC.

  Date: 03/13/2023

  The furnace was installed in 2020.Customer called in on Saturday with no heat and we did let them know that we were not able to get to them on Saturday but could place them on the schedule for Monday. The call taker did let the customer know that we had mvp customers that pay for priority service that we were taking care of. The representative did look at the customers account and mentioned to the customer that they use to have the plan and if they wanted to sign back up on it we could try for Saturday but would not be able to guarantee it due to the calls already scheduled. The customer did decline. We do recommend maintenance be performed on equipment yearly to make sure it is working properly and to try to prevent breakdowns. Our records indicate we have not performed any preventative maintenance on the system. So this morning we did reach out to the customer today to apologize for not being able to service them on the same day that they called and did offer them an mvp plan at no charge, which includes two visits for preventative maintenance. The customer declined.

• Review fromJason M

  Date: 10/22/2022

  We would give a half of star if we can but 1 will do. we contracted **************************** in March/May to do Furnace and air and electrical box update and possible well water pump and heater replacement. when the start date came and went, they pushed back the start date many times the project waited and waited to start. I had to threaten them to cancel the whole project and sure enough the next day they were out starting the project. but unknown to us they switched the Air Handler and thermostat. if it wasn't for the honest install tech we would never known they baited and switched us. he quickly called the his companie to see why the Air Handler wasent the right one? well since they get the right one for our house they went with a lesser air handler that barely heats or cools the backside of our house. they decided to go with the lesser one just to fill our contract with us. well, the tech told us and i called the office and the guy said as soon as we get it in, they will instal the right one. well that NEVER happened. i called about once a week to find out what's going on, but still got the run around. them i noticed the thermostat was not the one they charged us for. they installed a cheap 99$ one they one we contracted for was a *******$ when i finally talked to the guy who sold us the contract for work, he said your part won't be in till end of sept. to October and the spring is when we first contracted them. and then they try to settle up the ******* we still owed them and i said NO not untill we get our part we contracted for. like said it never came **** told them do NOT bother us anymore. the ******* we still owe you is null and void. the one air handeler we should have gotten was **** it self and the thermo was ******* so in truth they owe us $*******+. start far away from them. this company are scams not to mention the water work was never done when the eastmated 1******* and i find out the jet pump was only ****** and they tryed to charge me $1400.never again!!!
  

  Blind & Sons, LLC.

  Date: 10/25/2022

  We do apologize for any confusion or misunderstanding. We have had communication with you and explained in detail how we put in the temporary unit until the unit you purchased comes in. That unit is still on back order. We did have to put in the specific thermostat because the one for the new unit will not work with the temporary unit. We continue to watch for the unit to come in and will keep you posted. Our salesman and sales manager have communicated this with the Mrs on different occasions, so we apologize if things were not explained correctly. We will continue to track the status of the new unit and keep you posted. Thank you

• Review fromMatthew M

  Date: 10/21/2022

  They were hired to fix an issue in my house. It was mis-diagnosed. They sold me on a repair that wasn't needed causing damage to my house. They did not pull a permit for the project according to the county. A full refund was offered, but they would not remove or repair my residence.

• Review fromDevon H

  Date: 10/04/2022

  Do not use, they are consistently overbook their crews and cancel day of service. This has happened twice this year on two different appointment* ********* resident my whole life will never call Blind again. Run some algorithms on your service calls and figure out your average time and schedule your crews accordingly dont over schedule just to get jobs and then cancel on people.
  

  Blind & Sons, LLC.

  Date: 10/19/2022

  At times we have emergencies come up and we have to prioritize the calls. We apologize for the any inconvenience.