Reviews

This profile includes reviews for Turtle Beach's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Turtle Beach

  44 S Broadway Fl 4 White Plains, NY 10601-4425

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  Turtle Beach Corp

  4275 Executive Sq #500 La Jolla, CA 92037

Review Details

• Review fromWayne P

  Date: 08/30/2023

  This is the worst company I have ever dealt with. I'm retired and have had nothing but issues with their headset. I have left complaints on their website and they have NEVER responded. Stay away from anything made by turtle beach or roccat. Finally after 3 months I called Best buy and they took these junk headsets back.

  Turtle Beach

  Date: 08/31/2023

  Thanks for your feedback *****!We were able to locate a contact under your name from back in June for a ROCCAT headset. The ROCCAT representative mentioned that your headset was in need of replacement during your correspondence. As you were still within the return period for your headset through the original purchase location, the ROCCAT representative suggested that you make an attempt at getting a replacement through the original purchase if possible. The ROCCAT representative also mentioned that if doing that was not an option (ex. if the store was unable to assist you or you preferred to move forward through our own return policies), you would want to reply to their email so they could have move forward in assisting you further through our own methods. However, the team never received a reply to that message.We do apologize if there was any confusion caused by the team's correspondence and are happy to hear you were able to get assistance through the original purchase location as originally suggested by your rep.Thank you and have a wonderful day!

• Review fromDave J

  Date: 08/16/2023

  Both of the headsets I bought from turtle Beach broke within 3 months of use. I keep my electronics in a safe space and do not put strain on the wires, yet the two pairs of steelseries and another also from turtle beach seemed to have audio and microphone issues out of nowhere. Avoid their products, as you are better off getting a pair of gas station headphones which share a similar quality for a cheaper price.

  Turtle Beach

  Date: 08/17/2023

  We appreciate your feedback and are sorry to hear about the experience you had with your headsets; however, please note that each of our headsets are sold with a manufacturer's warranty, and our dedicated Support Team would be more than happy to provide assistance as needed under that warranty. We would suggest taking the time to fill out the Support Team's contact form on the main Turtle Beach website so they can lend a helping hand.

• Review fromDaniel C

  Date: 08/10/2023

  Recently Purchased a Stealth 600 Gen 2, worked great for a few months. Now we are having issues. My wife is disabled and playing her PS5 is a wonderful distraction and helps her through her day. We immediately went and bought a brand new Stealth 600 Gen 2 and it works great also. Back to the original purchase, we reached out to Turtle Beach to start a warranty claim. After a week of a very polite rep ********* continuing to request more and more troubleshooting they still have not sent an address to send it out for warranty. I have even offered to pay for the shipping and if they deemed it not under warranty for whatever the issue is, then I understand I'm just out that shipping cost. I explained that my wife is disabled and that we are not tech support so we have done the basics they have requested and that is all we are going to do. So accept the headset for a warranty and troubleshoot it with your knowledgeable staff and deem it a warranty issue and fix/replace it or tell us whatever is wrong isn't covered under warranty even though it is only a few months old. Again, GREAT PRODUCT when it's working. But the disappointing warranty service leaves a lot to be desired.Turtle Beach Case# ******** ~******

  Turtle Beach

  Date: 08/14/2023

  Thank you for taking the time to provide us with your feedback ******! We can see that our team has moved forward in providing you with the necessary information required to get this headset replaced through our warranty service process. We do apologize if our team member's troubleshooting methods were not up to your standards, and have a launched an investigation as to why your claim was handled the way it was. We truly appreciate you taking the time to bring this to our attention.

• Review fromTiffany J

  Date: 06/16/2023

  I bought 3 sets of turtle beach stealth 700 headsets and they all split in the same exact spot. I contacted them about it and they sent me one replacement and that broke in the same spot also. I then contacted them again and I was told that I just need to buy new ones. They were of no help the second time and acted as if I broke them on purpose, the design is backwards and they are selling defective items.

• Review fromRaymond R.

  Date: 06/01/2023

  (MUST READ??)I Received broken headphone?? and YOU might too??I recently purchased elite pros 2 headphones for my PlayStation5 it hasnt been working properly since the first day I received them the mic does not work. The amp does not work. The sound is very tinny.Ive been in contact with the customer service supervisor (*****) she kept interrupting me and was very rude hunging up on my face but before hanging up on me, giving me a lot of red tape and excuses on why I should be expecting something like this to happen, I couldnt believe what I was hearing her say to me! She said that I would have to go all out of my way and print a shipping label, repackaging them and take them to *** send them back for them to inspect them. I told them its so inconvenient. I was supposed to receive some thing in good working condition! Not have to return some thing I just got 6 days ago and they shouldve been inspected before leaving their TURTLE BEACH warehouse to anyones home or any businesses. I dont understand why she didnt treat me with more as if I what I said or felt mattered to her or the TURTLE BEACH company but she shouldve instead accommodating me with some form of satisfying resolution or ask what did I want for this inconvenience I got no where but hung up on! im extremely unsatisfied??

  Turtle Beach

  Date: 06/02/2023

  We're sorry to hear you're having trouble with your recent purchase! Based on your name and email address, we were able to pull up your claim. It appears that your product is backed by our 90-day warranty for refurbished products and our team is attempting to assist you as they would assist any customer. The process you've been provided is standard. With that being said, please understand that we do need to get the original product back before we can send out a replacement headset and SuperAmp. Our team e-mailed you the return instructions and a UPS Ground pre-paid label to cover the shipping costs. And to assist with the process, they are going to snail-mail you a printed copy of the UPS Ground label, which you can simply tape to the box and ship back via a UPS Store or a UPS Drop Off location. If you have additional questions about the replacement process, please continue your correspondence with the team via email. They will happily continue to assist you as needed.

• Review fromWayne D

  Date: 04/05/2023

  I bought a stealth Gen 2 for Xbox one Dec 2021. On 31 March 2023 it in to charge and it started smoking heavily after about 5 min. I understand they have a year warranty. However with the seriousness of this issue so would have expected them to do something. If I had plugged them in and left the house or gone to bed as I normally do I could have lost my house or worse. I would have expected with the seriousness of this that support would have given me more than a sorry its out of warranty you will have to replace it.I am disappointed to not my headset because they were pretty good but I am more disappointed that the company doesnt care about an issue that could cause their product to light on fire and burn things down.

  Turtle Beach

  Date: 04/12/2023

  Sorry to hear about the experience you've had! As your product was outside of its warranty period, we'd be unable to assist with replacement service. We do apologize for any inconvenience this may cause.

• Review fromGAVIN M

  Date: 02/01/2023

  Product does not work as intended, I have to hard restart my stealth 600 gen 2 at least once every time I play to have in game voice chat. I have been in contact with their support team for a few weeks now. I get 1 email response per week asking if I can try x trouble shooting. I currently have an $80 paperweight and look forward to my weekly interaction with their customer support rep last *********************** product I ever purchase.

  Turtle Beach

  Date: 02/02/2023

  Sorry to hear about the experience you're having.Have you attempted the troubleshooting steps that are listed at the link below?********************************************************************************************************************************************************* If that is the issue you're having; then the inconvenience would appear to be on the end of the Xbox. As mentioned in that article, our Engineering Team and ****** Team investigate exactly what is going on here.If that does not cover what you've experienced, please continue your correspondence with your Support Agent so they can assist you appropriately, whether it be with additional troubleshooting or warranty replacement service if called for. Also, as a heads up; the team works via a queue based system. The team is currently replying to customers who sent in their inquiries and replies prior to yours, so we hope you are not under the impression your are being ignored. Thanks and have a great day.

• Review fromKorey W

  Date: 11/21/2022

  I bought a new pair of turtle beaches to find out when I got home they have a huge echo and do not mute! Do to this I can barley play call of duty war zone 2

  Turtle Beach

  Date: 12/14/2022

  Sorry to hear about the experience you had! We have a dedicated Support Team that can be contacted on our website & they would be happy to assist you with some troubleshooting to ensure your headset's firmware is fully up to date and work with you to get it set up properly. That team can also assist with further warranty service if necessary.Thank you and have a great day!

• Review fromAnthony C

  Date: 11/08/2022

  I've been a user of Turtle beach products since the Xbox 360, I own 4 headsets. This year I switched to PC gaming and saw that **** had released an Xbox controller compatible with PC. I bought one off ****** at a good price $59.99 CDN. I really enjoyed using it, it had the "pro" buttons on the bottom of the controller like an Xbox Elite, and the sound options on the controller were also great for Single player. For MP I rec'd constant feedback that my mic sounded bad, like I was in a tunnel. (I bought and used a matching **** wired headset to go with my controller. Because of the complaint about my mic, I unplugged the headset from the controller, and plugged it directly into my PC and that solved the mic problem. So that's my first complaint, that for whatever reason Mic audio connection with controller not good. However the controller itself felt great, and I loved it, until.... less than 1 year of use the right stick started to drift. I had described this to the warranty team: The spring inside the controller lost its "spring back ability" meaning if I pushed the stick to the right, the stick would not be able to bounce back and recenter itself. (my 2nd complaint) At this point I want to PRAISE the warranty program because at this point the service agent was very understanding, and agreed to replace it. This is GREAT because I was worried that I'd have to argue or plead my case, instead I had an EASY experience, and because of this, I feel that if I bought new **** products I'm confident that their support would be easy to work with and cared about my experience. This warranty claim has strengthened my faith in the company. I will continue to buy Turtle Beach products as they suit my needs in the future. Thanks team!

• Review fromAlexander N

  Date: 11/08/2022

  My recon controller was having really bad stick drift so I contacted a member of the support team. The person who worked with me was very patient and tried giving lots of helpful advice to try and fix the issue. When it was apparent there was nothing I could do to fix it, they said I could exchange the product. The support team member even allowed to extend the amount of time I had to send my product back when I was unable to. The process of exchanging it was also made extremely convenient since they sent a shipping label for me to use. I have since received the new product and was very happy with the services they provided.