Reviews

This profile includes reviews for GoNetspeed's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoNetspeed has 3 locations, listed below.

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  GoNetspeed

  777 Canal View Blvd Ste 600 Rochester, NY 14623-2835

  
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  GoNetspeed

  75 Main St Phelps, NY 14532-1054

  
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  GoNetspeed

  PO Box 70730 Philadelphia, PA 19176-0730

Review Details

• Review fromJason B

  Date: 10/07/2022

  New customer, very impressed. Great service, charismatic and talented group of professionals. My experience at every level from sales to installation has been memorable and enjoyable. I fully recommend switching to this company for great internet!

• Review fromMark W

  Date: 10/04/2022

  They provide great service all around. Their customer service was extremely responsive when I sent them an email and the internet service is as promised; which is reliable and consistently maintains the throughput/speed. Billing is also straightforward. Would recommend GNs to anyone over the incumbent providers.

• Review fromGeraldine T

  Date: 09/09/2022

  Customer Support is awesome! I worked with Ariel on my issue and she was amazing! Very professional and extremely helpful! She solved my problem and kept the situation from going down the wrong path! Kudos to Ariel and GonetSpeed!

• Review fromGuy B

  Date: 09/01/2022

  I did a review of gone speed a few days ago, I was very frustrated with their service and gave the company a one-star rating. Yesterday, gonetspeed sent a couple of installers over to correct problems with the initial installation. This new work was done very professionally. The workers were very courteous and efficient and certainly deserve a five-star rating. The company has many new people, and sometimes bad things can go wrong. We are not perfect human beings. It was very difficult to get customer service to agree for them to remove what was put into my home by errror. However, they eventually agreed to come over to fix the problem, It turned out to be a difficult job, Certainly, the technology involved would have been impossible for even many professional electricians to do. It took the two gonetspeed workers a couple of hours to fix the problem. This was probably a learning experience for a fairly new company. I received a convincing letter of apology from the company owner. The most important thing is that they did correct the installation. Also, the problems with the high billing that I needed to pay were fixed. The corrected billing now matches the advertised pricing.

• Review fromDenis B

  Date: 08/23/2022

  We are very happy to have switched to go net speed the tech we had was excellent deserve 10 stars color on television our unbelievable fast internet wich we had it done earlier price excellent and free router thank

• Review fromCameron S.

  Date: 08/11/2022

  After switching from DSL I don't ever want to go back to any other type of internet provider. Fiber is way better in terms of speed and reliability than DSL or cable so I highly recommend GoNetspeed to anyone wanting good quality internet.

• Review fromDa K

  Date: 07/30/2022

  I had fiber installed last week. The outside installed ran over my raised garden bed. I was offered two free months of internet but I just want my raised bed replaced. I was told that I was being compensated with the 2 months internet free, but I just want what was broken fixed. Just like the old saying, if you break something you do not own you should replace it. ** 

• Review fromTara B

  Date: 07/19/2022

  Best internet company I’ve ever had! Great speed, no outages, and most competitive pricing. Very sad to have moved to an area not currently serviced by them.

• Review fromAsia B

  Date: 07/15/2022

  Honestly. The only reason I give them 1 star is because you can't just leave none. Being charged for 2 months with being caught up on all bills is a little excessive especially with all other bills going up. The lady I talked to, which I can't remember her name, told me I was past due with bills even when she told me all dates that I have paid and the exact amount which lead to me being paid in full besides this month when I got charged double for no reason and no explanation really. If this wasn't the only internet provider for my town I would instantly switch today
  

  GoNetspeed

  Date: 07/21/2022

  We are very sorry to hear about this unpleasant experience. Recently Otelco (now GoNetspeed) has had new ownership and is focusing on excellent customer service. We have reviewed your situation and Lisa Y**** from Customer Service has left you a voicemail with her direct number to solve this to your satisfaction. Please contact her so we can make sure this is solved to your satisfaction. Thank you for your time, Tom P****** Chief Operating Officer

• Review fromAnthony G

  Date: 06/21/2022

  I've been a GoNetSpeed customer since October 2018. I was so excited to have an option outside of the typical megacorps (in particular the one I loathe the most that owns the bird). They have not let me down. Excellent price and I've had next to no issues in over 3 1/2 years of service. If you have the opportunity to have GoNestSpeed as your ISP, I highly recommend!