Complaints

This profile includes complaints for MasterCard International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MasterCard

  2000 Purchase St Purchase, NY 10577-2405

• 

  Finicity

  434 W Ascension Way Ste 200 Murray, UT 84123

• 

  MasterCard Canada

  600 - 121 Bloor Street E Toronto, ON M4W 3M5

• 

  MasterCard International

  2999 Oak Rd # 1020 Walnut Creek, CA 94597-1983

• 

  Pearl Card Gold Mastercard

  P.O. Box 23065 Columbus, GA 31902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mastercard issued me credit card through *********. The card was compromised by a company called Underdog Fantasy for a total of $8500 + interest. When I asked Barclays about to remove the fraud charges, they did for 2 months and put them back on. They have been impossible to work with, but Mastercard clearly stated that I was 100% protected from fraud charges if I agreed to use this particular card. I need Mastercard to contact Barclays to hold their end of the bargain as ********* is trying to stick me with this giant fraud bill that is truly adding up with interest and fees. I am not paying it as instructed by Mastercard.

  Business Response

  Date: 06/13/2024

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and transaction data, initiate refunds or dispute transactions on behalf of cardholders, only the issuing bank does. Regarding disputes, Mastercard provides rules to issuing and acquiring banks to assist in the dispute process and filing disputes, but banks make the final decision based on the information provided and review of the chargeback rules,not Mastercard. The consumer should reconnect with Barclays for any inquiries related to the transaction dispute. 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought $100 master gift card from Kroger 8745 s ******* indianapolis in ********** on 4/19/24. Called kroger but they said money was already transfer to master card and could not help. Called the number on back of card to get an AI and could not get to a rep to discuss. On 4/30 ***********. There is a transaction on 4/30 but I did not use it. It happen to show a transaction on the same day I called. I would like a refund. I did call other master card numbers but they said they didnt service that card.

  Business Response

  Date: 06/11/2024

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and transaction data, initiate refunds or dispute transactions on behalf of cardholders, only the issuing bank does. The consumer should contact the financial institution or bank where the card was issued for assistance. The phone number provided in the consumer's complaint ************) lists a website that can be visited for self service as well. 

• Initial Complaint

  Date:05/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a digital Amazon gift card through the MasterCard reward program offered through my bank, CEFCU. Upon purchase, I was informed that the digital gift card can take anywhere from ***** hours to receive. When I called and spoke to a customer service representative, they informed me that I had agreed to the terms of waiting ***** hours. Upon examination of the terms, there is no timeframe of any kind listed under the terms of receiving the digital gift card. I would not have purchased the digital gift card had I known that I would have to wait for a third party to complete the transaction, as time is of the essence for the transaction I am looking to make with the gift card. I am unable to refund these points. I have completed my end of my contract with MasterCard Rewards, and am being forced to wait on the digital gift card with no notice of such wait. Other rewards programs I have utilized in the past are explicit on the terms of how long until it is received.

  Business Response

  Date: 05/21/2024

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  The consumer should reach out to CEFCU ********************** for assistance with Terms and Conditions of the rewards program. 

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A credit card company the hoes under the Destiny. Has been sending out credit cards and damaging people credit. Its is a scam. Theyll give you a credit card and let you make one transaction. After that the card declines. You call customer service and they tell you that the card is blocked and placed in the high risk category. After that they tell you to wait 24 before making a purchase which is non sense because you literally cant because the card is BLOCKED! So you have a hard inquiry and a credit card that has a $175 a month charge. Useless and does more damage that good.

  Business Response

  Date: 05/21/2024

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not issue cards directly to consumers. We are only the technology provider licensing our processing network to issuing and acquiring banks, who in turn issue cards and acquire cardholders. The consumer should contact the financial institution or bank where the card was issued for assistance. Typically, there will be a phone number on the back of the card where they can contact customer service. 

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a check from *********************** (a third party that I used to take out a personal loan to consolidate my credit card debt into that one loan). This check was mailed on 4/16/2024 & was for $1189.01. I called Barclays Carnival Mastercard customer service on multiple occasions, once every couple of days to see if they received my check. Every time, the answer was no. Yesterday 5/72024, I called ***************** to see if they could give me a new check to mail because clearly the original was lost. This is when I was informed by ***** at *********************** that this check was cashed / deposited by Barclays Carnival Mastercard on 4/22/2024. The payment has yet to post to my account. I am now facing late fees. Receiving multiple phone calls a day from Barclays because my payment is past due, & my credit score has TANKED. It is usually in the 730s or above, IT HAS DROPPED TO 593 AT ONE POINT & IS NOW ONLY IN THE 630s. Barclays response is that they will investigate, but it will take 1 to 2 billing cycles (***** days). I then reiterated to them that I am leaving to go on a Carnival Cruise on May 19th 2024, & I need this card up & running BY THEN, to which their response was well you can make a minimum payment of $80 to get the card activated again & no longer overdue. I am also ending my lease with my current landlord, my lease ends July 31st 2024, so I cannot afford for my credit score to be destroyed by this company when I am actively trying to find a new place to live. Barclays did give me a case ID# which is: **********

  Business Response

  Date: 05/09/2024

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account data. We are only the technology provider licensing our processing network to issuing and acquiring banks, who in turn acquire cardholders and manage their accounts. Any concerns related to account billing/fees should be directed to the issuing bank for assistance. 

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

  Business Response

  Date: 05/09/2024

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account data. We are only the technology provider licensing our processing network to issuing and acquiring banks, who in turn acquire cardholders and manage their accounts. Please have the consumer contact the financial institution or bank where the card was issued for assistance. Typically, there will be a phone number on the back of the card where they can contact customer service. 

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/16/24 I notified One Mastercard that an individual or individuals were using their cards in a deceitful way. I spoke to One Mastercard 15 minutes after the event occurred and respectively asked them to decline the cards. As instructed I sent One Mastercard a copy of the cards and receipts of purchase from Wal-Mart. As the attachment shows I contacted Wal-********************** Mastercard ***************** ***************** as well as ********************** which the sponsoring bank for Mastercard. I tried repeatedly to have One Mastercard to decline the cards then tried to talk to the escalation department but was not successful. This issue should have been resolved within minutes of the event taking place. Mastercard is a reputable company, however, One Mastercard located in the *********** is knowingly allowing deceitful practices to take place. My expectation is for Mastercard to intervene on my behalf. The problem still exist so One Mastercard must put in protective measures to mitigate risk and fraud.My total loss is $2,405. My expectation is for One Mastercard to give me a full refund.

  Business Response

  Date: 05/06/2024

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and transaction data, initiate refunds or dispute transactions on behalf of cardholders, only the issuing bank does. The consumer should contact the bank that issued the card for assistance with the dispute.