Complaints

This profile includes complaints for MasterCard International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MasterCard

  2000 Purchase St Purchase, NY 10577-2405

• 

  Finicity

  434 W Ascension Way Ste 200 Murray, UT 84123

• 

  MasterCard Canada

  600 - 121 Bloor Street E Toronto, ON M4W 3M5

• 

  MasterCard International

  2999 Oak Rd # 1020 Walnut Creek, CA 94597-1983

• 

  Pearl Card Gold Mastercard

  P.O. Box 23065 Columbus, GA 31902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is an unacceptable response. Mastercard needs to work with their partner bank to correct this problem. Mastercard knows what bank it is by the numbers on the card which were provided in the complaint.  There is no way they don't have information about a transaction. That is not believable. I have tried to get the bank information from Mastercard and it is very unfair to me that no one will provide this information to me so that I can dispute the issue myself because clearly Square is not capable of representing me. It is there in black and white in the contract and the proof of cancellation in less than 24 hours. Both Mastercard and Square should be working to resolve this issue. I have been treated extremely unfair. That $185.00 needs to be returned to me as that payment was legally mine per the Financial Responsibility contract that the client signed and agreed to. I have lost income and it is a financial hardship to not return it to me after months. I am going to report this issue to my Senators so that they can see how financial businesses are treating healthcare providers.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  ting me from earn a living. It is unfair. Then this client disputed the charge with her credit card and the $185.00 was wrongly taken back from me. She made a false claim about the services. That was false and then this also had nothing to do with a service that was provided since she didn't show up for the appointment. Then I had to wait over 2 months and on 11/3/22 was told by *********** the financial processing company, that I lost the dispute. How could I lose this dispute when I had a signed financial responsibility contract and the receipt that showed the person cancelled with less than 24 hours notice? It was there in black and white! This is wrong and it is wrong to treat providers this way!I have tried to contact Mastercard multiple times about it and they refuse to help me with it. This card was a Mastercard and Mastercard is engaging in unfair practices along with their partner bank.

  Business Response

  Date: 11/09/2022

  Mastercard International Incorporated (Mastercard) is in receipt of the merchant complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and transaction data, initiate refunds, or dispute transactions on behalf of cardholders, only the issuing bank does. The merchant should contact their acquiring institution for assistance with any dispute related inquiries.

  Business Response

  Date: 11/14/2022

  As previously stated, the merchant should contact *********** who they signed into a processing agreement with, and ask for a review of the dispute and an explanation of the denial. The relationship is between the merchant and their card processor/acquiring bank (Square). We have no authority to change or override how a dispute is ruled, the process is carried out by issuing and acquiring banks.

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I don't accept this response by Mastercard. Mastercard needs to take responsibility as it was their Mastercard product that was used by their partner bank who has taken the money that was legally mine and refused to acknowledge the facts. Their partner bank ruled for their own client in the dispute who had signed and agreed to the financial terms, held time in my calendar for 3 weeks and then decided last minute to cancel costing me income. That is not right and extremely unfair that these card companies do not uphold the signed contracts that their own clients have signed. I provided proof to support that the money was rightfully mine with the signed contract and the actual proof of cancellation with time on it was provided. I provided it here as well in this complaint. Mastercard knows who their partner bank is (they can look at the account numbers) but refuses to also disclose it so that I can dispute it direct with the bank if that is what they are suggesting. One of my complaints here is that a bank partnered with Mastercard wrongly took the money back, held it for months and then never sent me any communication except that ****** said I lost the dispute. How can I lose a dispute such as this when there was a signed financial contract and cancellation proof? Clearly what I submitted wasn't even taken seriously or considered. They were never going to give the money back to me. They didn't need to take months to view what was presented. It was clear and in black and white. I am asking Mastercard to explain this and also explain how it can do business with a bank that treats people like me so unfairly. Next time when anyone asks why someone can't pay their student loans back and doesn't support student loan cancellation, think about how awful health care providers are treated. We have hundreds of thousands of dollars in student loans to pay back and it is financially damaging we people such as this person hold time for weeks preventing anyone else from booking and then cancelling costing loss of income and  credit card companies such as Mastercard and their partner banks area also just as financially damaging because they don't care about what is right or fair. It makes me really very angry. I am going to report this person to the credit bureaus and I hope it ruins her credit and I am also going to report to my government representatives. They should take a look at the business practices of these financial institutions. They should know how financially damaging this is. I have colleagues who have all been treated the same way. It is not right!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a claim opened with **** of America for four months and they stated they are waiting on Mastercard to make the decision I need help resolving this why wont Mastercard help

  Business Response

  Date: 11/15/2022

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised a ruling for the case has been issued. The consumer will hear from **** of America shortly.

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I registered four (4) of my MasterCard credit cards for the *** Restaurant Week promotion during the summer of 2022. The terms of the promotion states Pursuant to the terms and conditions set forth herein and subject to any exceptions, during the *** Restaurant Week dates of July 18, 2022 through August 21, 2022 (or while supplies last), spend $45 or more in a single transaction for dining on-site in person with your registered MasterCard credit or debit card at participating restaurants and receive a $10 statement credit per transaction (up to a maximum total credit of $30) on your registered MasterCard account within approximately ten (10) to fifteen (15) business days of the date of qualifying purchase. On July 24, 2022, I spent $317.83 in a single transaction for dining on-site in person with each of the four of my registered MasterCard credit cards at **********, which was a participating restaurant. However, I never received the $10 statement credit per transaction as promised. It has been way past the fifteen business day deadline as stated in the promotion terms. The promotion terms also mentioned "Missing statement credits or customer service issues must be communicated to MasterCard at ************** within 30 days of the transaction date". I indeed contacted MasterCard at that number more than five times between August 1 and September 1, 2022. There was a case open I was told that the statement credit was already issued to one of my cards and will be soon issued for the others; however, I still have not received any of the four (4) $10 statement credits as promised. I was also promised follow-up through email multiple times but so far I have not received a single email (I even tried emailing MasterCard myself and did not receive a response).The credit card numbers for the four registered MasterCard credit cards are:****************** ****** ****** **** ****** ****** **** ****** ****** **** I ask MasterCard please send me a check for $40.

  Business Response

  Date: 10/18/2022

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  We have spoken with the promoter who advised they will be sending a $40 virtual gift card to the consumer directly to resolve.

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Mastercard have set the rules for disputes.   please escalate my complain to Cardless  Mastercard  since Im unable to do myself .

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  is a purchase of an airline ticket with special regulations by MasterCard, a purchase in advance was made. The situation is similar to the purchase of cruises purchased years in advance and timeshares. I tried in good faith to resolve the situation with ******* Airlines, without success per my agreement contract with *******, and Mastercard. I request a solution to this issue. Sincerely, Mr. ************************* ************

  Business Response

  Date: 10/06/2022

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and transaction data, initiate refunds or dispute transactions on behalf of cardholders, only the issuing bank does. The consumer should contact his bank for assistance with a dispute.

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  * *****
  
  
  
   
  
  my personal identification" I felt uncomfortable with a red flag and asked if I could record the conversation as well. Before I could put another word in he said it wasn't policy and before I told him I wouldn't then; he hung up on me abruptly and hasn't had his supervisor call me after ever since the incident. ** I feel like they aren't maintaining legitimate business ethics and responsibility for their own breach in logistics and "internal theft" in their own business that should legally be investigated by an entity other than their own. ***************** Phone # ************** for Mastercard non-reloadable card. I feel like this is a severe issue that could or already has resulted in multiple thefts from an entity responsible for thousands of people's financial information and could be a lot bigger than it seems. Thank you tremendously for your help in hopefully resolving this matter for me and many others.

  Business Response

  Date: 10/10/2022

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and transaction data or initiate refunds on behalf of cardholders, only the issuing bank does.
  
  We have forwarded the complaint to the card issuer (US Bank) who will reach out and resolve directly with the consumer.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   NO HELP AT ALL NOW.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 09/27/2022

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and transaction data, initiate refunds or dispute transactions on behalf of cardholders, only the issuing bank does. The consumer should contact her bank for assistance with a dispute.

  Business Response

  Date: 09/29/2022

  As stated previously, the consumer should work with her bank to review options for filing a dispute. She may also continue working with the merchant directly to obtain the refund.