Complaints

This profile includes complaints for MasterCard International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MasterCard International has 5 locations, listed below.

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• 

  MasterCard

  2000 Purchase St Purchase, NY 10577-2405

• 

  Finicity

  434 W Ascension Way Ste 200 Murray, UT 84123

• 

  MasterCard Canada

  600 - 121 Bloor Street E Toronto, ON M4W 3M5

• 

  MasterCard International

  2999 Oak Rd # 1020 Walnut Creek, CA 94597-1983

• 

  Pearl Card Gold Mastercard

  P.O. Box 23065 Columbus, GA 31902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Who is this bank then ? PATHWARD NA? There is nothing about it on ******. They customer service on the card only asks for my personal information and does not  help at all. Wouldnt Mastercard want to be informed if this is a scam? 
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *********
  
  
  
  
   
  

  Business Response

  Date: 01/22/2025

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Mastercard does not issue cards directly to consumers. We are the technology provider licensing our processing network to issuing and acquiring banks, who in turn, issue cards and manage the accounts. The consumer should contact the financial institution or bank that issued the gift card for assistance with the declines. Typically, there will be a phone number on the back of the card where they can contact customer support. 

  Business Response

  Date: 01/28/2025

  We have escalated the consumer's complaint to the gift card provider (*****************) for review and direct resolution. 

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This product is licensed under the Mastercard logo and the company is responsible for the resolution of my dispute. At the very least the issue should have been routed to the issuer.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 01/13/2025

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain card account data. ******************** is the technology provider licensing our processing network to issuing and acquiring banks. The consumer should contact the gift card provider for further assistance. Typically, there will be a phone number on the back of the card where they can contact customer support. 

  Business Response

  Date: 01/14/2025

  The consumer complaint has been escalated with the card provider (InComm Payments) for review and direct resolution. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This is the problem.  You call the number on the back of the card. The people who answer are extremely hard to understand.  I speak English and the people who answer English must be their second language. 

  Then they will say we need to cancel your gift card and send a new one. 

  I still have not received my replacement gift card. Im guessing they sent it to the wrong address. So who ever gets the card in the mail gets my money. 

  You cant even check gift card balances bc the system will say system error try later. 

  I have two gift cards.  One for ****** one for ******. The ************************************ someone else's hand. I never received the card. 

  My 150 card just doesn't work even tho theres 150 on it. Im hesitant to call the number bc they will do the same. " we need to cancel and issue you another card " then im out that 150 bc it will be sent somewhere else other than to me. 

  THIS IS A SCAM THAT MASTERCARD IS ALLOWING.  OTHERWISE FIX YOUR SITE SO I CAN UNFREEZE MY GIFT CARDS OR AT LEAST FIGURE OUT WHAT GOING ON. I HAVE NEVER HAD SUCH ISSUES WITH A GIFT CARD 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  nly way is to call the number then they say we need to cancel the card and send a new one. They are reissuing cards then sending them somewhere else other than to me. This is a scam and im not sure to to get the money back. These two cards where purchased in ******* from my ******* card was ****** the other ******. Im guessing someone else received my replacement card because anyone can use. This is part of the scam i believe. Make it impossible to use the card then say we need to cancel and replace. Then they send it to themselves or whatever.

  Business Response

  Date: 01/13/2025

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain card account data or initiate refunds on behalf of cardholders, only the issuing bank/card provider does. Mastercard is the technology provider licensing our processing network to issuing and acquiring banks. We recommend that the consumer follow up with the gift card provider for further assistance. The number on the back of the card will allow them to speak with the card provider customer support. 

  Business Response

  Date: 01/16/2025

  The consumer has advised that a replacement for the $200 gift card has been received. We have escalated the case to the gift card provider (InComm Payments) for follow up and direct resolution with the consumer regarding the $150 card.  

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a $50 gift card for Christmas. I was not given a receipt with my gift. Upon activating this gift card over the phone there was an error and I had to be transferred to a representative. He told me without a picture of the receipt they would not help me. So that means they received the funds, because the card isnt stolen. I dont have a problem contacting the person for the receipt I just feel its a little embarrassing over a $50 gift card. This problem should be handled by Mastercard and theyve done a poor job so far. Their representative was extremely unpleasant and rude, this is super unprofessional. I know its only $50 but they received the funds. A picture of a receipt should not have to be provided if they received money at that point.

  Business Response

  Date: 01/08/2025

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain card account data or initiate refunds on behalf of cardholders, only the issuing bank/card provider does. Mastercard is the technology provider licensing our processing network to issuing and acquiring banks. The consumer should contact the issuer/card provider for assistance. Typically, there will be a phone number on the back of the card where they can contact customer support. 

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  o transaction history, no history of any fees applied, and thus no way of determining where the amount on the card has gone.

  Business Response

  Date: 01/02/2025

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard is not the administrator of the card or financial account, and we do not maintain cardholder account data. ******************** is the technology provider licensing our processing network to issuing and acquiring banks. The consumer should contact the card issuer/provider for assistance with transactions on the card. Typically, there will be a phone number on the back of the card where they can contact customer service.