Complaints

This profile includes complaints for MasterCard International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MasterCard International has 5 locations, listed below.

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• 

  MasterCard

  2000 Purchase St Purchase, NY 10577-2405

• 

  MasterCard International

  2999 Oak Rd # 1020 Walnut Creek, CA 94597-1983

• 

  Pearl Card Gold Mastercard

  P.O. Box 23065 Columbus, GA 31902

• 

  MasterCard Canada

  600 - 121 Bloor Street E Toronto, ON M4W 3M5

• 

  Finicity

  434 W Ascension Way Ste 200 Murray, UT 84123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I did contact you JetBlue Barclays Mastercard and you want me to pay the late fees and minimum right now and I simply cant, especially when they dont put a hold or stop to the everyday charges. I do not work, been mentally & physically to some extent disabled, and every time you call would call me, I would willingly answer and no one would be there or you would hang up. Again, I called months in advance about my hardship with this card and how you purposely kept raising the interest rate with the balance and said I couldnt afford it anymore and offered no real good solutions. You dont even bother to close the account and take away the late fees. I get paid monthly by my benefits and cannot give what I used to, with all that Mastercard has done. Again, this is highly unprofessional and this is a poor response to my complaint. I cant even take out a personal loan to make this go away. And are ruining my credit score as it is. I would appreciate it if some executive from this company review my case and get in touch with me. Thank you. 
  

  Regards,

  *************************;

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  t or care agent would answer and would just remain silent until I had no choice but to hang up the phone. Sometimes, whomever that was calling me from this company would just simply hang up as soon as I would answer. I have spoken to 3 agents overall. 2 of them named ***************** and both offered no real good solutions to lower my interest rate on the card temporary or to consolidate this debt & purposely continuing to call harass me about the money. Also when I spoke to *******, she transferred me to "Care", they always want to charge $25 for basic questions and information that I had about my points before considering closing the account. All this, the constant calls per day (and all times I picked up for it to go unanswered), the day by day late fees on this acct and not even reasoning with me is highly unprofessional as I was also rejected for a personal loan to pay off this debt. I would like this matter resolved with the late fees waived for both July and August 2023 in order to pay

  Business Response

  Date: 08/16/2023

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and billing data but serves as the technology ensuring payments are processed. Cardholder accounts are maintained by the financial institution or bank at which they were opened. Please have the consumer contact Barclays for assistance. Typically,there will be a phone number on the back of the card where they can contact customer service. 

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ******************
  
  
  
   
  
  keeps telling me they are still waiting to hear back from MasterCard Execs.I travel out the country in 4 days, and I need a letter from MasterCard verifying my rental car coverage as well as my trip cancellation coverage. I need to know that I actually have all the benefits that are promised to me as a MasterCard Elite Card holder. I have spent numerous hours trying to get a normal verification of benefits letter from MasterCard, yet no one can help me or no one can explain why my world elite cards (2) dont have the benefits outlined by *********** and my MasterCard World Elite benefits guide. ************************************************************************************************************* Please do not let Mastercard get away with promising benefits to customers to open accounts, but not standing by their agreements and benefits when a customer tries to use them. THESE ARE DECEPTIVE FINANCIAL PRACTICES ON BEHALF OF MASTERCARD. PLEASE HELP THE CONSUMER!

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have contacted Barclays, Jet Blue, and even the number to Master rental coverage (which is the benefit offered by Mastercard to cover damages to rentals) and they all tell me they cannot help me and give me a different number to  contact.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 07/03/2023

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  The consumer should contact Barclays to obtain the correct contact information for rental insurance claims. 

  Business Response

  Date: 07/12/2023

  The service provider has connected with the consumer and established claim #*********. 

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Mastercard is responsible to its customers thus should act in an ethical manner. I receive statements from all my other credit cards. However,  they were negligent in not sending me monthly statements when they started charging my account $4.95 per month for 11 months. Also, I never received term and conditions from them.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 06/20/2023

  Mastercard International Incorporated (Mastercard) is in receipt of the consumer complaint served on it in connection with the above-referenced matter.
  
  Please be advised that Mastercard does not maintain cardholder account and transaction data, initiate refunds or dispute transactions on behalf of cardholders, only the issuing bank does. The consumer should refer to the Terms and Conditions listed on the card packaging regarding any fees that *** be assessed by the issuing bank.  

  Business Response

  Date: 06/26/2023

  As previously stated, Mastercard does not maintain cardholder account data or assess any sort of card fee. We are only the technology provider licensing our ****************** to issuing and acquiring banks, who in turn acquire cardholders and manage their accounts. The consumer needs to contact the issuing bank for assistance with any fees that were applied to the card. The issuing bank can typically be contacted by calling the number on the back of the card.