Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Media

The Powerline Group Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I don't have an account with you I don't have a key or an account number to reference I only became aware of this charge because it came up on my financial statement. It shows to be BFG marketing so I'll look the company up on the internet and called the phone number to contact you (which is a scam just like your company) the automated system further instructed me to email your company as I did and from the first email to the last not only did I not reference a an account number because I don't have one but also your company has promised me my refund was on its way and would be here within 3 to 5 business days that's been over two weeks and now you're trying to cop out and say that I don't qualify for a refund

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************
    , 



     

    Business Response

    Date: 12/22/2022

    We apologize that you are not completely satisfied with your purchase.  However, the only way to purchase the software is on-line, sent to your email address.  The email address you provided on this platform matches the email address we have.  I also looked further and see that you contacted our support team and supplied the order #.  The only way you can obtain the order number is through the welcome email you received with the license key. I also looked into it deeper and see that you activated your license key 2x.  For this reason, you are not eligible for a refund and all of the checkpoints match your email.  Please visit our terms and conditions here for further information, item 11, last paragraph: ******************************************************  

    Business Response

    Date: 01/02/2023

    We have reviewed the customer complaint and have determined that the customer is not eligible for a refund.  We apologize for any automated email response, however, I manually looked into every aspect of the purchase.  We have several checkpoints that must match in order to purchase our software.  The absolute only way to purchase the software is with an approved email address, which is where the program gets delivered to.  Your email that you are replying here on this BBB platform matches exactly to the purchase.  You even submitted a support ticket providing your order # which is only available with the welcome email sent to your email.  Our mailchimp service also captures the email sent and can also capture the amount of times a customer clicks on the activation key, which you  clicked on 2x.  This is our final decision.  You are not eligible for a refund.  However, please keep in mind, this is a one-time purchase with a lifetime of support.  Your license key is active and will remain active so you may use your software at any time now or in the future.

    Customer Answer

    Date: 01/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have not received any compensation or real life response from this company.  They continue lying to me about my so called subscriptions.  If you read the last response they said my subscription was active and was a lifetime of support. They took my money. AND cancelled their services!

    I demand justice. This is fraud

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     Because I still have not received my refund just telling me to call a phone number,that just says log onto the website and send a email gets no where

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

    Business Response

    Date: 01/02/2023

    We have responded to your complaint.  We consider this matter closed and no further action will be taken.

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/3/22 I purchased an auto forwarding product in the amount of $129.97 from this company and it didnt work so on the same day I requested a full refund. Two months later I still have not received my refund. Multiple emails later I continue to be told my refund has processed and will fund in 3 business days. I cant get anyone on the phone. They are not refunding me the money. Their refund policy states full refund within 30 days - I requested it on day 1. They have stolen my money and wont return it!

The Powerline Group Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.