Ambulance Services
Mobile Life Support Services Inc.About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:NY AG Secures Relief for Patients Illegally Charged by Ambulance Company
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 10/06/2022, New York Attorney General Letitia James announced a settlement with Mobile Life Support Services, Inc. (Mobile Life), an Orange County ambulance company that illegally billed patients for emergency medical services. Mobile Life billed patients for the difference between what their insurance plans paid and what the company charged in an unlawful practice known as “balance billing,” and would refer some unpaid accounts to a debt collector. As a result of an investigation by the Office of the Attorney General (OAG), Mobile Life will pay full restitution plus interest to affected patients, request closure of all relevant accounts with debt collectors, update its billing practices, and pay a $100,000 penalty.
Mobile Life is a privately owned, commercial ambulance service provider that answers more than 100,000 calls per year across the Hudson Valley Region. The OAG opened an investigation into Mobile Life after receiving complaints from New Yorkers who received ambulance services from Mobile Life and were billed for the difference between Mobile Life’s charge and the payment by the consumer’s health plan.
Mobile Life’s documented practice of improper balance billing cheated hardworking New Yorkers and impacted their credit. As a result of the settlement secured by OAG, Mobile Life will pay full restitution plus 12 percent interest per year to all patients who paid Mobile Life for illegal charges since June 1, 2016. An independent auditor, retained and paid by Mobile Life, will review all payment records for this time period to determine those who are eligible to receive restitution. For all patients whose unpaid, illegally charged accounts were referred to a debt collector, Mobile Life will instruct the debt collector to cease all collection activity, set the balance to $0, and direct all major credit bureaus to remove any derogatory information reported for the affected person. Mobile Life will also pay a penalty of $100,000, and an additional $15,000 for any future violation.
In addition to financial relief, Mobile Life must modify its current billing practices so that the insurance provider is billed in the first instance, and the patient is clearly told that they owe only a copayment, coinsurance, or deductible. Mobile Life must also invest in the development of a training curriculum on the new procedures to be administered to all current and future staff.
Business Details
- Local BBB:
- BBB Serving Metropolitan New York
- BBB File Opened:
- 9/1/1995
- Business Started:
- 6/21/1981
- Business Incorporated:
- 6/21/1981
- Type of Entity:
- Corporation
- Business Management:
- Ms. Gayle Metzger, Owner/Chairperson
- Mr. William Jeffries, Vice President/COO
- Ms. Pamela Finnerty, President/CEO
Additional Contact Information
- Principal Contacts
- Ms. Gayle Metzger, Owner/Chairperson
- Mr. William Jeffries, Vice President/COO
- Customer Contacts
- Mr. Kevin Hayes, Director of Client Relations
- Fax numbers
- Primary Fax: (845) 562-2349
- Additional Phone Numbers
- Other Phone: (800) 209-8815
Additional Information
- Business Categories
- Ambulance Services
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