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About

About This Business

BarkBox offers a subscription service that offers toys, pet supplies and treats.

BBB Accredited Since: 1/21/2025

Years in Business: 13

Business Details

BBB File Opened:
9/20/2013
Business Started:
11/2/2011
Business Incorporated:
11/2/2011
Type of Entity:
Corporation
Alternate Names:
BarkCare
BarkPost
BarkShop
BarkBox Inc.
Business Management:
Ms. Carly Strife, Co-Founder
Mr. Matt Meeker, Co-Founder/CEO
Mr. Henrik Werdelin, Co-Founder
Mr. Hernan Giraldo, Senior Vice President of Customer Experience Operations

Additional Contact Information

Principal Contacts
Ms. Carly Strife, Co-Founder
Mr. Matt Meeker, Co-Founder/CEO
Mr. Henrik Werdelin, Co-Founder
Customer Contacts
Mr. Hernan Giraldo, Senior Vice President of Customer Experience Operations
Additional Websites
bark.co/

Additional Information

Latest Reviews

  • Alli H

    "I wanted to cancel my 12 month plan, as my dogs have enough toys and I thought I was getting a 12 month supply for a one time price, not a monthly box for 12 months. When I went on the website they do not have a easy cancel button anywhere." ... Read full review

  • brandon r

    "Bark box is a scam ordered my first box on the 9th of April it was shipped and here on the 12th its now may 11th and they took my money for the bark box on the 1st of may and its now almost been two weeks and still no bark box they robbed me of about 38 dollars i will never recommend this company to anyone and i will continue to share my experience in hopes it will denture others from this scam"

  • Hollie B

    "Toys were NOT durable for my puppy, eventhough I purchased the super chewer toys. I wanted to cancel my subscription after the 1st 2 boxes, they denied me canceling and said I ordered a 6 box subscription and couldnt cancel." ... Read full review

View all Reviews

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