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About

About This Business

Fetch, Incorporated offers comprehensive health insurance plans for pets.

BBB Accredited Since: 10/15/2024

Years in Business: 17

Business Details

BBB File Opened:
7/10/2024
Business Started:
3/5/2008
Business Incorporated:
1/23/2006
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Fetch, Incorporated
Fetch Insurance Services, LLC
Fetch by the Dodo
Petplan USA
Business Management:
Mr. Paul Guyardo, President/CEO
Ms. Anastasia Ashton, Chief Marketing Officer
Mr. Christopher Ashton, President
Ms. Jennifer Lacko, Compliance Manager
Mr. Steven Schell, President
Mr. Ryan Heron, Manager of Business Development
Ms. Julie Galante, CIO
Ms. Karen Leever, COO
Mr. Dave Zollenberg, CFO
Ms. Elizabeth Barlow, VP, Insurance Operations

Additional Contact Information

Principal Contacts
Mr. Paul Guyardo, President/CEO
Ms. Elizabeth Barlow, VP, Insurance Operations
Customer Contacts
Ms. Elizabeth Barlow, VP, Insurance Operations
Fax numbers
Primary Fax: (866) 599-4654
Additional Phone Numbers
Other Phone: (866) 509-0163

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Latest Reviews

  • Toni Ann L

    "FETCH is the worst and most unscrupulous pet insurance company out there. My premiums have gone up considerably in the last 3 years by hundreds of dollars but this year it went from $1816 to $2523!" ... Read full review

  • Jennifer C

    "Absolutely predatory and abhorrent business practices. They jacked up my rates by 102% and I had no claims last year." ... Read full review

  • Laura W

    "We have been utilizing Fetch Pet Insurance for the past 2 years for one dog and for the past 6 months for our new puppy. And I have previously sung their praises to anyone who needed recommendations." ... Read full review

View all Reviews

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