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Business Profile

Online Travel Agency

Golden Wings International Travels, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    This business reached out to me and has resolved this complaint to my satisfaction.  Please drop this complaint. Thank you. This is in reference to complaint ID ********.

    I am grateful for the service BBB provides. 

      
    Sincerely,

    *******************************



     


    hem my situation and said we could provide hospital records and any documentation. The customer service rep dismissed my emergency situation and told her it would be an additional $270. When she was appalled and pushed back, they said $150. She said it was like they were trying to negotiate the price and showed zero empathy for the situation. There is fine print about non-transferable and non-refundable, but my situation was an unplanned emergency, and they should honor the upgrade. I have mobility issues and need the extra room. My daughter did not trust the process or appreciate the poor customer service so refused to take advantage of any additional charges. I am only asking for a refund for the return flight upgrade. Thank you. I have included the booking number and cost sent to me via email for reference.PNR * ******Booking number - *****Booked On - 28 Jun 2023 Price Detail Traveler TypeBase ******************** 2 Adult/sUSD ******USD ******USD ******

  • Initial Complaint

    Date:12/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I call to changey departure ticket with united air lines they took confirmation number said great booked my new departure time with united charged me for flight that I had round trip with (united)then I got nothing off my united airlines round trip ticket

  • Initial Complaint

    Date:09/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized use of debit card. Golden Wings International Travels, Inc. had my debit card on file from a previous transaction. On September 23, they used my debit card to put through 2 charges to my bank: American Airlines $878.47 and Allianz Travel Ins. $68.08. These were not my charges. I did not authorize them. I spoke directly to the bank (BMO ******), and they confirmed that the charges were put through by Golden Wings using my debit card. We called Golden Wings and spoke to a supervisor. They denied processing the charges. My bank has stopped/reversed the charges and will not accept any future charges from this company.

    Business Response

    Date: 09/26/2022

    We have not processed any payment at Golden Wings International Travels, as customer cancelled his reservation. There was no charge from our side on customer card 

Golden Wings International Travels, Inc. is NOT a BBB Accredited Business.

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