Reviews

This profile includes reviews for Jackpocket Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jackpocket Inc. has 2 locations, listed below.

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  Jackpocket Inc.

  100 Park Ave Fl 16 New York, NY 10017

  
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  Jackpocket Inc.

  209 North 8th Street Brooklyn, NY 11211

  

Review Details

• Review fromCal R

  Date: 12/25/2024

  Won on a scratch off ticket and mass cash and my winnings been pending for days...this site should be shut down !! Many of people saying they never recieved their winnings from this site!! They steal your money and your winnings...This is not the America I know!! SHUT THESE PEOPLE DOWN

• Review fromDonna S

  Date: 11/05/2024

  I won ***** on a scratch ticket and it's been 3 business days and I still haven't received it in my bank from jackpocket but they changed me ***** 3 times which I have no clue why because I won ***** from scratch tickets and used it for my tickets. They are quick to charge your bank but not to deposit your winnings. I'll never use their app again and pray I get my ***** because I'm negative now in my bank because of them. Scam!

  Jackpocket Inc.

  Date: 11/07/2024

  Hello *****,
  
  We contacted you with more details about your account transactions as well your Jackpocket account's current status and how to resolve it.

  In summary, payouts are separate transaction from fund requests. Transactions to and from bank accounts are done by ach transaction and can take up to 3 business days to complete. This means that, for each fund request you place, the payment method you select receives a charge up to 3 business days after you place a fund request (we credit your Jackpocket account in advance as a courtesy). To date, you've placed 4 fund requests so you should be seeing 4 charges from Jackpocket. Payouts take up to 3 business days to complete. Upon review, I can confirm that the payout you requested for your winnings has completed.
  
  Please respond to the email or contact us at ******************************** with any further questions. We're happy to help!

• Review fromAndrea B

  Date: 10/24/2024

  I bought $10:00 worth of ********* Step tickets. I went on Jackpocket to try and review my tickets. I got an error message stating that my account has been suspended, I emailed Jackpocket and told them my account was suspended. They wanted me to send them a screen shot of my drivers licenses. This seemed very suspicious to me. I told them I thought it was a scam. No one has ever ask me to give my license number, I use to think they were legitimate. Now I don't know. My credit card I put on file with them is a prepaid card. I am glad I did not give them my banking card. Something fishy is going on. I ask that the BBB look into this.

• Review fromDana E

  Date: 09/22/2024

  I love jackpocket it's the best online app for purchasing scratch offs and lotto online . best part is you can play right on your phone and don't have to leave your house . They pay you directly if you hit anything under 600 for big wins they send your ticket securely in the mail haven't had any issues at all love it

  Jackpocket Inc.

  Date: 10/07/2024

  Thank you so much for your review, *****! We are so glad you are loving the app! 

• Review fromMichael M

  Date: 09/19/2024

  Switched to a new phone, tried to sign in. They sent a verification code and said they would send a email to verify. Never sent the email(and not in junk fokder, checked). Then they suspended my account. It has been two days. Still waiting. No customer service contact numbers or chat. Still waiting.

  Jackpocket Inc.

  Date: 10/07/2024

  Hey *******, we reached out to you via email for further assistance on Sept 19. If you have not received our email, please check your spam folder as our emails may be filtered there.  Your Jackpocket account is currently suspended because you have exceeded the maximum email confirmation attempts when attempting to log in. This is for security purposes. I have sent you another email today, please check your spam folder if you are unable to locate it in your inbox. We are happy to help!

• Review fromMiranda M

  Date: 07/23/2024

  It is possible Jackpocket is committing fraud. Of course this is just speculation. On 7/21, I ordered a millionaire maker scratch ticket, for which I have the pack and ticket number. The order was voided and I was told the ticket was damaged. Im not sure about anyone else, but that sounds very suspicious. I would be happy to take the damaged ticket as the ************************ can still validate the prize. I was told I would be contacted without 24hrs to come to an accurate resolution but that has not happened. They did give me a credit for $30, but I would rather have the ticket. Even if it is a looser, I want the physical ticket feel like I can have trust in this company. What are they doing with the damaged ticket? Are they keeping high prizes and redeeming them? Once again this is all speculation and not validated at this time, I would like to be contacted with a resolution on this issue.

  Jackpocket Inc.

  Date: 08/05/2024

  We appreciate your feedback and want to assure you that these are very rare cases. In the event the ticket is damaged and we are unable to scan the ticket in the app, we have to void it. The voided tickets are archived and will not be redeemed by anyone. It looks like you spoke with our customer support supervisor to resolve this issue. If you have any further questions or concerns, please reach out to us at **********************************. 

• Review fromLinda M

  Date: 05/22/2024

  What a horrible company the reason I'm saying this because there fees on lottery tickets are too expensive. I feel like they owe me my money back they are just thieves!!!! Over priced fees on lottery tickets

  Jackpocket Inc.

  Date: 08/05/2024

  Hey *****! We appreciate your feedback regarding our service fees. As we continue to add more lottery games and features and introduce new ways to win, our fees may change. When we change our prices, were working to improve the Jackpocket experience so its always the most convenient, safe, and fun way to play the lottery. The good news? There is no monthly fee, no fee to place orders or sign up, and we don't take anything from winnings, whatever you win is all yours! If you have any additional questions please reach out to *********************************** Were happy to help!
  
  

• Review fromJoanne S

  Date: 05/02/2024

  Won $500 $450 got deposited to a closed account was returned back from bank and they said they never received back i sent them bank statement showing returned but somehow they cant help me get my winnings

  Jackpocket Inc.

  Date: 08/05/2024

  Hi ******. It looks like you spoke with our supervisor on May 7 to resolve this issue. Our finance team has confirmed the payout was successfully completed to your bank account. Please contact your bank for more information. We apologize for the delayed response here however we are always happy to help! Let us know if you have any further questions at **********************************! 

• Review fromChristopher S

  Date: 04/09/2024

  I like the convenience of it, however I added my account, and funded my jack pocket app... I won $5500 bucks... 500 and 5000... I did the payout for $500 to my account, and it told me it was successful wait 3-5 days... I filled out my info to have my ticket mailed to me so I can claim the $5000, and now it's almost 5 days later and have heard nothing about it. I got emails yesterday and today saying my account funding had failed for insufficient funds. I emailed support and sent them a picture of my account balance disputing this, and now nobody has answered me about anything. The bank issues are separate problem. I want my money. And my ticket. And I added and additional account to my payment profile just for the sake of covering my basis. I feel like I'm being punished or my ticket is being held hostage for technical issues.

  Jackpocket Inc.

  Date: 04/13/2024

  Hello ***********,

  We've located your account and can see that it is currently suspended. Your Jackpocket account is suspended due to failed payments. Once the suspension is lifted from your account and it is back in good standing, you will once again be able to create transactions.

  You also have existing support tickets where this was explained to you. To date, you have not yet authorized a repayment for your outstanding balance. Once your balance has successfully been repaid, the suspension will be lifted from your account.

  If you have any further questions, feel free to email me at ******************************** with the subject line "Attn: *****." You may also reply to your existing support ticket. 
  
  We appreciate your cooperation!
  
  Best,
  *****
  Jackpocket Customer Support

• Review fromThomas W

  Date: 04/07/2024

  Not sure about all of the negative reviews here. I think most of them are operator error but not Jackpocket. I've been using jackpocket for a couple of years now and it works great. There is the caveat that any money you add to the app cannot be taken back but that's a small thing in my opinion. You can always easily get your winnings sent to your bank account I've never had a problem with that. I only win a few bucks here and there but never a problem getting it. But I did just win my biggest yet. $500 and the money was sent to my bank account as soon as I posted for it plus I did get an email telling me I won it. I like it because it is super convenient and I don't have to drive to a store to buy my lottery tickets as I live out in the country.

  Jackpocket Inc.

  Date: 04/13/2024

  Hi ******,

  Thank you for taking the time to share your great experience. 
  
  Please be assured that unspent credits can certainly be refunded upon request and review.
  
  Congratulations on your win and we wish you luck in the future! 
  
  Best,
  *****
  Jackpocket Customer Support