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Business Profile

Cosmetic Manufacturers

L'Oreal USA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Manufacturers.

About

About This Business

Years in Business: 72

Business Details

BBB File Opened:
11/1/1998
Business Started:
1/1/1953
Type of Entity:
Corporation
Alternate Names:
IT Cosmetics
Lancôme
Essie
Urban Decay
SkinCeuticals
Clarisonic
Thayers Natural Remedies
YSL Beauty
Maison Margiela Fragrances
Lancome
Cosmair, Inc.
SoftSheen Carson
Garnier
Maybelline
Redken
Kérastase
Matrix
Related Businesses:
Carol's Daughter, Inc.
Business Management:
Mr. Laurent Attal, EVP, Research and Innovation
Mr. Frédéric Rozé, President/CEO, L'Oreal USA
Mr. Jean-Paul Agon, Chairman and CEO, L'Oreal Paris
Mr. Marc Speichert, CMO

Additional Contact Information

Principal Contacts
Mr. Frédéric Rozé, President/CEO, L'Oreal USA
Mr. Jean-Paul Agon, Chairman and CEO, L'Oreal Paris
Additional Phone Numbers
Other Phone: (800) 322-2036
Other Phone: (800) 442-4643

Additional Information

Latest Reviews

  • Andrea F

    "I returned unopened products from *************, a division of ******** They acknowledged receipt on March 30, 2025. However, I have not received a refund from this manufacturer after multiple contacts." ... Read full review

  • Suzanne T

    "I set up a recurring order with Lancome. Lancome is owned by ******** My recurring order was set up for 6 months." ... Read full review

  • Lyn N

    "Complete Rip Off I purchased the Skinceuticals Discoloration serum directly from the company for $110, but they will not allow this review to be posted in their site. I tried twice but I think consumers need to know." ... Read full review

View all Reviews

More Resources

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