Reviews

This profile includes reviews for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worthy.com

  25 West 45th St 2nd Floor Manhattan, NY 10036

  
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  Worthy.com

  20 W 37th St Fl 12 New York, NY 10018-7365

  

Review Details

• Review fromMeghan B

  Date: 07/21/2023

  Worthy was fabulous!!! They took care of everything and even offered helpful suggestions. After talking to a lot of jewelers, the most I could have expected by selling my ring here was $1,000. Worthy more than doubled that. Their commission is high, but worth it, because they do absolutely everything for you. I will definitely use them in the future.
  

  Worthy.com

  Date: 07/28/2023

  Hey ******, We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!The Worthy Team

• Review fromWilliam S

  Date: 07/20/2023

  Big Shout out to *************************** who was my customer success associate throughout this whole process. As you can imagine, selling an engagement ring that you bought with your hard earned money for someone you once loved way back in the day is not as easy as one may think lol ***** and the Worthy team do a great job helping you manage your expectations along with the harsh reality that jewelry resale is never in favor of the seller ??????? The thing I loved the most was the immediate feedback throughout the process, no pressure and most importantly the determination from the team to get you the most for your item. That being said as the seller, you have to be realistic and not a douche to think you are going to get what you once paid for your jewelry. If you can do that, then Worthy is most certainly worthy of your business.
  

  Worthy.com

  Date: 07/28/2023

  Hi *******, Thank you for taking the time to share your experience with *****! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy Team

• Review fromPamela P

  Date: 07/19/2023

  I was skeptical at first because of the bad reviews I read, but I checked with BBB, and saw that they had an A rating with many satisfied customers. I decided to give them a try and I am glad I did! Worthy did exactly what they said they would do. From start to finish, *************************** kept me updated as to the status of my jewelry. I was informed about everything they were doing to prepare my items for auction. Communication with ********* was A+, and I really appreciated that. My items sold successfully and I will tell others about my experience. Great job Worthy! ******
  

  Worthy.com

  Date: 07/28/2023

  Hi ******, Thank you for taking the time to share your experience with *********! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy Team

• Review fromKari H

  Date: 07/18/2023

  Quick, easy and painless. Of course I would've liked to get more money for my ring but who wouldn't! I'll definitely come back!!
  

  Worthy.com

  Date: 07/28/2023

  Hi ****, Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you! The Worthy Team

• Review fromJessica B

  Date: 07/09/2023

  I was a little unsure about selling my bridal set through Worthy but was pleasantly surprised at how quick and easy everything went. My customer success associate, *****, was helpful and in constant communication throughout the process.
  

  Worthy.com

  Date: 07/11/2023

  Hi *******, Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise. The Worthy Team

• Review fromPatricia K

  Date: 07/07/2023

  Do not trust this organization. It is a bait and switch deal. Once they have your jewelry, they do not follow through on their commitment to return promptly if your items don't sell at requested amount. And, when you first speak with them, they tell you your items are worth far more than what the auction will actually yield. I've requested my items be returned to me, and waited the requisite 10 days. I got no response after asking the status of my return. I do not recommend using worthy. Also, during the live auction, several problems were note with their platform and I was not able to see what was happening, or change my reserve price, leaving me completely in the dark without any control over the sale of my items.
  

  Worthy.com

  Date: 07/10/2023

  Dear ********,We are truly sorry to hear about your negative experience with our organization. We apologize for any inconvenience or frustration you may have experienced throughout the process. We value your feedback and appreciate you bringing these concerns to our attention.At Worthy, we strive to provide a reliable and transparent service for selling jewelry. It is disheartening to learn that we did not meet your expectations, and we sincerely apologize for any miscommunication or confusion regarding the return of your items. We understand the importance of promptly returning your jewelry if it doesn't sell at the requested amount, and we regret any delay in addressing your request.Regarding the valuation of your items, we aim to provide our customers with the most accurate and fair assessments based on market research and historical sales data. However, we acknowledge that the final auction results can sometimes vary due to fluctuations in the market and buyer behavior. We apologize if there was a discrepancy between the initial estimate and the final auction price.We deeply regret any technical difficulties you encountered during the live auction. Our platform undergoes regular maintenance and updates to ensure a smooth experience for our users. However, it seems that we fell short of delivering a seamless auction process in your case. We apologize for the inconvenience caused and will take your feedback into consideration as we continue to improve our platform.Regarding the lack of response regarding the status of your return, we understand your frustration. Our team strives to provide timely and responsive communication to all our customers. We apologize if there was a delay or oversight in addressing your inquiry. Rest assured, we will investigate the matter internally to ensure it does not happen again in the future.We genuinely appreciate your feedback, as it helps us identify areas where we can improve our services. Customer satisfaction is of utmost importance to us, and we regret that we did not meet your expectations in this instance. We would like to make things right and regain your trust.A member of our Leadership Team will be reaching out so we can address your concerns personally and work towards a resolution that you find satisfactory. We value your business and hope for the opportunity to make amends.Once again, we apologize for any inconvenience caused, and we thank you for bringing these issues to our attention.Sincerely,The Worthy Team

• Review fromMargie A.

  Date: 07/05/2023

  Giving three stars because sending the jewelry was easy and I was immediately notified when jewelry was received. I was concerned about sending jewelry without knowing if they were truly reliable. They also returned my jewelry promptly after determining there wasnt a demand for the type of jewelry. My issue is they charged $100 to return saying it was for postage/insurance. No way postage cost that much. They used Shoppo. A low cost postage service with no evidence of insurance for a ring we paid $4k for. I felt robbed. Who knows how many people they do this to. Shame on them. Save yourself the frustration, money and anxiety waiting on the jewelry to be returned.

• Review fromJoAnne K

  Date: 06/23/2023

  Do NOT use this company! Extremely frustrating and unprofessional company to do business with. You will be graced with kindness and attention UNTIL the second your auction ends. After that moment, its like the company goes into a black hole. I had a nightmare of a time getting any questions answered, hung up and/or disconnected when I called EIGHT times in one day. Zero good faith in trying to make it right with me. I would have rather used a different company that yielded less money then deal with anyone in this company. Atrocious. Especially when they knew I was dealing with a serious medical emergency from my daughters hospital bedside. THEY DONT CARE!
  

  Worthy.com

  Date: 06/26/2023

  Dear ******,We sincerely apologize for the negative experience you had with our company. We understand your frustration and disappointment, and we want to assure you that we take customer feedback seriously.First and foremost, we apologize for any lack of communication and unresponsiveness you experienced after your auction ended. We strive to provide timely and attentive customer service throughout the entire process, and it's regrettable that we fell short in your case.Regarding the difficulties you encountered while trying to get your questions answered, we apologize for the inconvenience caused. We understand the importance of clear and prompt communication, especially during challenging times such as a medical emergency. It is unacceptable that you felt neglected during this critical period, and we deeply regret any distress it may have caused you.We would like to investigate the issues you faced further, so we can identify the areas where we need to improve and prevent similar situations in the future. We appreciate your feedback and want to assure you that your concerns are being taken seriously.We deeply regret that we failed to meet your expectations, and we apologize for any additional stress this may have caused you during an already challenging time.We genuinely care about our customers, and it is disheartening to hear that you felt we didn't show empathy or concern for your current situation. We assure you that we do care about our customers' well-being and strive to provide assistance and support when needed.Please reach out to our customer service department with any further details or concerns you may have. We value your feedback and are committed to making improvements based on your experience. We sincerely apologize for the inconvenience and distress caused and hope to have the opportunity to regain your trust in the future.Best regards,The Worthy Team

• Review fromRonald P

  Date: 06/08/2023

  Excellent! My account manager, Rachel, was very professional, helpful and there was always great communication throughout the whole process. She responded to my questions promptly. Everything proceeded on schedule and they even prolonged the auction of my ring because they knew a higher bid could be had. I received an additional $400 dollars over a bid that was above my reserve. I would definitely recommend Worthy.
  

  Worthy.com

  Date: 06/12/2023

  Hi ******, Thank you for taking the time to share your experience with Rachel! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy Team

• Review fromChristy A

  Date: 06/05/2023

  Worthy was a stab in the dark. I had no idea what to expect in selling my ring. It was very disconcerting to mail off a ring. The company was awesome and eased my fears. The representatives were so helpful, knowledgeable and followed up with me every step of the way. It was an incredible experience! I highly recommend this company to sell your jewelry. The auction was smooth and their fee very fair. I would use them again.
  

  Worthy.com

  Date: 06/08/2023

  Hi *******, Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise. The Worthy Team