Cable TVs
Altice USAHeadquarters
About
This business has 1 alert
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:WV Public Service Commission Fines Suddenlink $2.2 Million and Orders it to Open a West Virginia Call Center
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 2/09/2022, the Public Service Commission of West Virigina issued a Final Order in its investigation into Suddenlink’s quality of service, finding that the Company had failed to provide safe, adequate and reliable service to its West Virginia subscribers. The Commission also determined that Suddenlink intentionally reduced its maintenance work and budget, reduced the number of full time employees, changed its method of communicating with customers and ignored thousands of customer complaints. The Commission assessed immediate penalties of $2,242,000, which is the maximum penalty to date. The Commission has the authority to impose future penalties. The Commission also ordered Suddenlink to locate a call center in West Virginia.
The company is to notify the Commission within 90 days, detailing its expected location and the anticipated date the center will open. Chairman Lane met with representatives of Suddenlink last year to discuss the staggering
number of quality of service complaints the Commission had received, including delays in service restoration, billing errors, the inability to place orders for service or contact personnel regarding the status of service. Suddenlink was directed to provide the Commission a correction plan within 30 days. In response, Suddenlink sent a letter that contained neither a correction plan nor details of the steps that the Company had taken to improve service. Suddenlink has over 133,000 cable television customers in West Virginia.
About This Business
Years in Business: 37
Business Details
- Local BBB:
- BBB Serving Metropolitan New York
- BBB File Opened:
- 10/15/1993
- Business Started:
- 1/1/1988
- Date of New Ownership:
- 6/21/2016
- Business Incorporated:
- 8/25/2016
- Type of Entity:
- Corporation
- Alternate Names:
- CSC Holdings, LLC
- Suddenlink Communications
- Altice USA News
- Altice Mobile
- Lightpath
- Cablevision Systems Corp.
- Optimum
- Business Management:
- Mr. Patrick Drahi, Founder, Altice N.V.
- Mr. Dexter Goei, President, Altice N.V. and Chairman and CEO, Altice USA
- Mr. Steven Eliasof, VP Sales Implementation Outbound
- Vinny Guerrera, Director - Executive Customer Relations
Additional Contact Information
- Principal Contacts
- Mr. Patrick Drahi, Founder, Altice N.V.
- Mr. Dexter Goei, President, Altice N.V. and Chairman and CEO, Altice USA
- Mr. Steven Eliasof, VP Sales Implementation Outbound
- Customer Contacts
- Vinny Guerrera, Director - Executive Customer Relations
- Additional Phone Numbers
- Other Phone: (866) 200-7273
- Other Phone: (877) 694-9497
- Other Phone: (877) 544-4872
- Other Phone: (203) 870-2583
- Other Phone: (973) 230-6046
- Other Phone: (631) 393-0636
- Other Phone: (718) 860-3513
Additional Information
- Business Categories
- Cable TVs, Mobile Phone Service
Latest Reviews
Barbara J
"I canceled service on May 7 my bill service dates were 4-29 thru 5-28 I called to get partial refund for service I was not getting and was told they charge the full month no matter when you cancel your account. This is wrong in so many ways charging customers for service they are not even using ." ... Read full review
Marybeth D
"If I could give this company less than a 1 rating, I would, they are awful and on *********** we don't have many choices for internet/TV service. When you call with a problem you are speaking to people offshore in ***** every time." ... Read full review
Susan R
"Charging me for a cell phone that I turned back into them less than 1 week after getting it. They have harassed me about the phone bill since January." ... Read full review
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