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Business Profile

Online Retailer

Bare Necessities and More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Michelle L

    Date: 12/06/2024

    I returned $400+ of items within the return window at the end of September 2024 and after repeated calls and emails, all with the same response of the "system being down" or "system being updated" and promising my refund within 14 days, 24 hours and then today, 12/5/24, being told that they have no idea of when refunds will be promised-and offered my a gift card! I have ordered from Bare Necessities for years and have never had this problem. They were acquired by ******* back in 2018, so not sure what the issue is but DO NOT order from Bare Necessities!!

  • Susan D

    Date: 12/03/2024

    After receiving my return by their email to me on 11/19/2024, and that stated up to a 10 day refund policy, not only Did they not Dorchester a supervisor who was bastu to speak with told me its 14 days. Im a 69 yo disabled senior and the Two bras underwires picked and cut me upon trying on. I filed an online ************* complaint today against them and Afterpay WHO has not been helping for me to get my refund timely.

  • Susan H

    Date: 11/24/2024

    I have documentation that they received my return, unused and with tags attached, in mid September and its now Nov 24 and I have no credit. Have called three times and been assured that they had a system problem and will reprocess. Not credited. Beware of Bare Neccesities

  • JOANNE D

    Date: 11/23/2024

    I returned an item which was received by them on 10/4/24. It's 11/23/24 and STILL NO REFUND!! Keep getting the runaround about a supposed "system upgrade". Just ridiculous! **************** told me weeks ago they were going to expedite the claim but they've done absolutely nothing about processing my refund. Will never do business with them again, that's for sure!!!

  • Nicolle B

    Date: 11/14/2024

    I returned 3 items on October 2, 2024 valued at $163.16. My intention was to get a refund then order again in the appropriate sizes. I still have not received a refund! I am told this is due to system updates. I have been a customer of Bare Necessaries for 10 years, but after this will NEVER shop there again.

  • Savanna H

    Date: 11/05/2024

    I have been having problems receiving a refund, along with many other customers. I had not had an issue with my returns before this. I almost don't believe there are "system issues" for over a month. There has been no actual effort to give me a refund for the items that I no longer have in my possession besides unhelpful emails saying there's a "new system." I've been in contact for almost a month now. I was offered a voucher for store credit, but I no longer trust this business so I don't want to risk losing money again.

  • Kim R

    Date: 10/29/2024

    ****************. I ordered in plenty of time. They claim they send out in 1-3 days. It took them 9 days to even send it out. I sent several emails stating I needed it by a certain date. I requested they send it by a faster way since they sat in it for 9 days. I see it will be delivered 3 days later than my date I need it. The delivery system they chose is very slow. If it does get delivered by estimated time, it will have taken an additional 11 days. On their website, they say delivery in 5-7 days. Had I known that was a lie and it would take 20 days, I would mover have ordered it. Now they claim it can't be returned because it is a final sale. I paid full price for it. How is it a final sale when it was full price and delivery was not as promised.

  • Sharon H

    Date: 10/26/2024

    I ordered a bra, they sent me a woman's bathing suit. I've been waiting for my refund for a long time and every time I contact them they say they're doing system upgrade (see ***** S comment). They are the worst e-commerce site I've ever dealt with. Do not buy from them.

  • Scott S

    Date: 10/16/2024

    3 weeks and sill no refund their excuse system upgrade. they keep telling me to call back. I have wasted so much time with these clowns.. awful company

  • Jeena K

    Date: 08/10/2024

    I got my order plus some other person's order in two boxes. I sent multiple emails requesting help, and they never were able to send me a return label for the wrong order. I put the wrong order in with my order and chipped it back, at my cost, and then they simply turned around and returned the whole box to me. It's been a nightmare dealing with them, and while I love the convenience of online shopping, I would never shop with them again.

Bare Necessities and More is NOT a BBB Accredited Business.

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