Reviews

Review Details

• Review fromPeggy a

  Date: 01/06/2023

  I ordered "REalm Intense" perfume from them. It is watered down; next to NO Scent at all. His ling ad said they accept returns on ****. He offered me $5 back to keep it; I refused so he agreed to return it. Problem is, when I did, he refunded only 50% ! LOL. **** did return the balance and suppose took it from his account. If you want FAKE perfume that has no SCENT buy from him LOL! He is threatening me too now too, says "he sees " me online, and is abusive. Creepy!

• Review fromMONICA T

  Date: 12/01/2022

  Terrible experience.This company is not intending to sell perfume.I am not sure what their goal is but placed several orders and every time I had to deal with email and emails of verification and to have my orders cancelled perpetually.This company is beyond terrible.Stay away.It will be a waste of your time.I would not be surprised if you see them on the new as a coverup for something else.Again, they do not actually sell perfume.

• Review fromCHADIA A

  Date: 10/10/2022

  Placed my first order for $100+ in July. The items were not shipped to my residence as they should have been, but to a *** store, not even the one close to me. When I tracked it i got 0 results.The saga began: calling FragranceX to learn why it was not delivered to my residence. No explanation was provided only that I can find it at the ***, I went to ***, who claimed that after a few days they return it. I Contacted FragranceX again... went back to the *** store, you guessed it ....the saga went on for several times one day I visited *** [for 3 times] then calling FragranceX Long story short the items are still somewhere, I received today an email "claiming" FragranceX got in touch with *** just now [I guess they found out they can talk to *** duh] and I have to wait for the result of their "investigation". Oh they had the nerve to offer a refund less 20%. Never ever ever again! we are at the end of September and I am still short of my refund and never received my order nor got an explanation why it was sent to ***; One final note you can talk to the ** on the phone but they refuse to hand the phone to their supervisors claim that "you can email them only". When you do it is obvious it's the same person replying, It is deceitful and shameful. I am reporting them to the BBB even though I don't think they care...Unfortunately since this has been going on since July, and I believed their lies and ***'s I cannot ask my credit card to stop the payment. These people are scammers with a smile, and automated "nice" replies, with customer service personnel who are like a broken disc repeating that they are sorry and refusing to transfer to supervisors...... what a shame even their rave reviews are fake or paid. So here I am reporting them for whoever would like to be spared, for whoever has worked hard to earn their money, and doesn't accept to throw their money

• Review fromDemmietrius C

  Date: 08/05/2022

  Worst fragrance vendor I've ever dealt with. I decided to try them out because some users recommended them. So I purchased a $300 fragrance one evening. Woke up the next morning to an alert from my bank, notifying me that $600 had been withdrawn from my account which made my account negative and subject to daily overdraft fees. I reached out to the company and was told that they only charged my card once. Meanwhile, I'm watching overdraft charges pile up, because they withdrew double the cost of the product. So I had no choice but to cancel the order to get my money back and bring my account positive. This should have been the end of it, but because I'm an idiot I decided to try them again. So I order the same product on a Friday morning at around 9:00 a.m.. I also paid an extra $10 for 2nd day shipping through **** Keep in mind the website specifically says, "Same Day Free Shipping. Orders ship on the day that you place them and arrive within days." This is a direct quote from their site. Well, Friday comes and goes and so does ****************** Finally, I reach out through email to the company. An hour after my email suddenly my item is showing as shipped! Wait, it gets better: The warehouse forgot to add my apartment number to the shipping label, so I get a message from *** indicating that they cannot deliver. Well, there goes my $10 for express shipping. I reached out to the company for an explanation of why it took 3 days to ship. I have an email from their customer service department telling me that THEY DON'T SHIP SAME DAY. They always ship on the following business day. Huh??? So they are openly lying and using deceptive marketing on their website? If anyone from FragranceX is reading this, I have the email as proof. I decided to cancel the delivery and get my money back. I gave them 3 chances and they made 3 mistakes. If you do purchase from them, do not expect same day shipping, and don't waste the extra money on 2nd day air.