Reviews

This profile includes reviews for Booksrun.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Booksrun.com Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

• 

  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromHan L

  Date: 09/19/2024

  I rented a book from Booksrun and they have charged extra pay $70.69 for the damage of the book after rental return. This was not my fault at all, because I did not know what would happen during the transit to Booksrun. The transit employee may throw the book too harsh and it could cause severe damage to the book. Their policy is the book must return with its original state no refund for the extra pay, I was speechless at that time and did not take any pictures at all. At first I received the book in a worn and torn state, I was so careless and naive that I did not take any pictures to claim my clarity that I did not tear the book cover and edges. I recommend not to rent or buy books from Booksrun.com under any conditions. PLEASE!!!!! They are not caring at all, all they do is trying to take their customers money!!!!!!! They first sent a used book but then the book came in torn and worn book. This is unacceptable!!!!!

• Review fromk3rnel p

  Date: 09/13/2024

  BooksRun DROPSHIP SCAM Dropship Program Details Promise: We'll give you access to our entire catalog of books to sell on your website and we'll ship it to your customers for free!Reality: We have a few used, sad books that have been sitting in inventory for a long time, you can sell and get off our hands.

• Review fromSusann A

  Date: 09/10/2024

  This company is a scam! They claimed my book was counterfeit and would not return it. The book was purchased from the bookstore through my college university so I know it was authentic. Do not use this company.

• Review fromTiffanie B

  Date: 09/06/2024

  Sent them books and never received payment. They claimed one of my books wasnt received after sending a photo of all books obtained ! Fraudulent and reaching out to a lawyer this is insane

• Review fromCayden S

  Date: 09/02/2024

  Two times I sent in books in great condition to this company for sale. Both times, they said that my books were more damaged than I claimed, and they reduced the agreed-upon price by a substantial amount. I requested my second book back to find that it appeared to be folded in half and the cover was in terrible shape, despite the fact it was in pristine condition when I sent it. I do not recommend anyone do business with this company.

• Review fromAlicia G

  Date: 08/30/2024

  Sold books to the company, they sent an email saying the book was inauthentic, which I know for a fact it was authentic. So they cheated me out of money and would not return my book. Complete SCAM.

  Booksrun.com Inc.

  Date: 11/01/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromAmber C

  Date: 08/19/2024

  Ordered a book with two day shipping on August 10. Today is August 19. And mailed Friday and they did not respond. ***** does not know where my package is. 2 day shipping was paid for because I needed the book quickly. This is not okay and I want a refund. I let them know this. Im unhappy with my experience. The package started in *************** and is now in ********* when its supposed to be going towards **** which is only a couple hour drive. Seems very fishy to me.

  Booksrun.com Inc.

  Date: 11/01/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Anti-Oppressive Social Work Practice: Putting Theory into Action, ISBN ************* was rented on 08/12/2024. As per our records, the item was indeed shipped the next business day with the tracking number ************ (*****************************************************). Upon analyzing the information provided by the mail carrier within tracking number attributed to the prepaid shipping label provided for the order in question, it seems that the package was lost or stuck at the local post office or was still somewhere in transit due to not being scanned at one of the ***** processing facilities.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to assist you by issuing a refund for your order that was never received as well as stopping the automatic charges for your rental order. In order to make up for the inconvenience caused, we have issued a refund for your order that was lost in transit to us as well as stopped the automatic charges for your rental.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromChrissy S

  Date: 08/14/2024

  SCAM ALERT- Sold my books back to them and still have not received money or any communication from them. Its been months since they were received. They only have an email address to contact, and they never respond to emails.

  Booksrun.com Inc.

  Date: 11/01/2024

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated and necessary changes could be applied. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. We would like to cooperate with you more in the future as we highly appreciate an honest dialogue that allows us to become a better company. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience.Respectfully,BooksRun Team

• Review fromAireonna W

  Date: 07/01/2024

  Scam. Did not get money. Books were received. You can not reach anyone at this number.

  Booksrun.com Inc.

  Date: 09/26/2024

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. According to our records, the payment for your order #******* was successfully issued via ****** to the email address specified in your order details on 07/08/2024. We do understand the concerns regarding our delayed reply. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.Weare really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our ******* an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromSheila T

  Date: 06/19/2024

  Books Run claimed my book was counterfeit, kept the book and did not pay me for the sale of my book. The company sent me an email explaining seriousness of counterfeit books with pictures of other books that they were claiming to be counterfeit. These pictures were not pictures of my book. I attempted to call them a second time without success. They will not return my book and they did not pay me.

  Booksrun.com Inc.

  Date: 09/26/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team