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Business Profile

Online Retailer

Urban PentHouse LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

About

About This Business

A feel good urban lifestyle brand offering wearable graphic art. Uniquely designed hand painted capsule collections include urban wear; Tshirts & Hoodies, accessories; hats, caps & tote bags, home decor items; canvas art & door mats. Themed to inspire underrepresented communities thru social justice messaging.

Products and Services

Tshirts , Hoodies , Hats , Caps , Canvas Art , Tote Bags , Door Mats

Business Details

BBB File Opened:
4/21/2022
Business Started:
2/6/2022
Business Incorporated:
6/11/2021
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Ms. Michelle Roper, Founder / Sole Owner

Additional Contact Information

Principal Contacts
Ms. Michelle Roper, Founder / Sole Owner
Customer Contacts
Ms. Michelle Roper, Founder / Sole Owner

Additional Information

Refund and Exchange Policy

Shopify Ecommerce Store Refund policy
RETURNS AND EXCHANGES
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. We will need you to provide proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label at a cost to you. You will be given instructions on how and where to send the package . Items sent back to us without first requesting a return will not be accepted.
Exchanges
Return the item you have. Once the return is accepted, received and processed. You can then use store credit to make a purchase for a new item. The best way to ensure you get what you want is to carefully review the product page.
You can always contact us for any additional questions at [email protected].
REFUND POLICY
Damages and issues
Please inspect your order upon receipt. Contact us immediately if the item is defective or damaged.  
We can evaluate the issue and make it right. If your package was damaged in shipping. We ask you to send proof of the damaged package. This will help us hold the carrier accountable for the damages.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, personalized items, or made to order), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will alert you once we've processed the refund on our end.
Please remember it can take some time for your bank or credit card company to process and post your refund.
ALL sale and discounted items are final and non refundable.  Unfortunately, we cannot accept returns on sale items or gift cards. Sale items may not be combined with any other sale, promotion, discount, code, or coupon.

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