Reviews

Review Details

• Review fromCaleb D

  Date: 05/16/2025

  The meals are amazing, but customer service is TERRIBLE. I have pretty severe ADHD and forget to pick my meals almost every week. Instead of making it easier for people like me to enjoy the service on my own schedule, Cook Unity insists on locking customers into meals that THEY choose and refuse to cancel any orders based on customer dissatisfaction with the process. Even if I request an order cancellation within MINUTES of the order being made, customers service REFUSES to cancel and locks customers into expensive meals they can't even eat for a variety of personal reasons. I ****** this company, even though the meals themselves are solid. STAY AWAY

• Review fromKarin B

  Date: 05/15/2025

  I should have looked into the reviews before ordering from this company. They are the worst. I was overcharged on my second order. Instead of correcting it they added an extra fee to my order to get to the amount I was charged. And this after they told something completely different the first time. Because I could proof the first explanation was wrong, they came back and just completely told me something different and added a bogus fee. I will dispute through my credit card company.Please dont order from this cookunity. I will save yourself a big headache.

• Review fromCatherine C

  Date: 05/14/2025

  Only 2 stars because flavors are good. The amount of food shown on their website is about 2x what you actually get. It is more costly than other services claiming chef prepared. If they gave as much as shown, it would be worth it. I paid about $12 per meal and the last one had 3 pieces of meat in a beef stew ******* What a joke!

• Review fromDora G

  Date: 05/11/2025

  Cookunity overall is ******** phone number to call anyone. Email response is within 24 hrs, no sense of emergency. When you do get that email back, its like youre still dealing with robots, even though the response seems to have come from a human, which kind? Not the emphatic one.Your support email doesnt really support. You provide answers that a robot could. Youre safe, ensconced behind your computer, no skin in the game because, what can that person do? Theyre at the mercy of your delayed reply.THIS IS A HORRIBLE BUSINESS MODEL that offers no flexibility for contacting anyone on your team, or even go above and beyond to support your customers. You pocket the money, send the horribly tasting food, and youre done. Youve fulfilled your obligation. Your customer was 14 minutes late in canceling an order because shes too busy prepping for a move overseas. Your contact method responds that nothing can be done. Now the food will be sitting outside rotting for days because you couldnt be bothered to TRULY provide your customer the help you claim to be able to provide.Thats capitalism for you. All fake. All useless. Yet, there are people around the world starving, while the order you refused to shift (no refund was even asked for) rots away.Thats quite the support. I wonder how many other customers suffer the same way.Youre all useless, heartless human beings. Ill pray for you ******* CEO of CookUnity. You ll see. One day, youll remember this email, and youll see.

• Review fromMaribeth M

  Date: 05/10/2025

  I had a terrible experience with CookUnity. I never has access to my account, yet they charged my credit card after I already request cancellation multiples times. I emailed them multiples times, responded to their messages , and even provided all my personal information to locale the account. Still, I was ignored. Their phone line is alwais unavailaible, and there is no way to speak with a real person. This is unacceptable. I've filed a dispute with my bank and I am warnirg others: BE VERY CAREFUL. CookUnity makes it extremely hard to cancel, provides no real customer support , and continues to charge without consent . Do Not trust this company !

• Review fromClay C

  Date: 04/22/2025

  This is a typical example of a subscription type of business that makes it easy to get fooled into signing up but virtually impossible to cancel it before you get charged for a portion of the money I strongly recommend never going to their website because they are almost as bad as ******

• Review fromCody H

  Date: 04/18/2025

  Shameful and unethical customer service ************* WILL not receive timely responses to your inquiries. You WILL not receive refunds, no matter how justified your request is. The terrible customer service is not an oversight. The timing of their delayed responses is how they avoid accountability. You can flag a mistake or an oversight, but they have no intention of making it right. They are under strict orders to maximize revenue, gaslight and gatekeep. The proof is in the fact that a company this size doesn't even have a dedicated phone line for customer service. Absolutely disgraceful.

• Review fromElizabeth B

  Date: 04/03/2025

  I concur with the experiences of many here.Reinstated my membership because of a promo offer (50% off 4 orders). Discount was not applied on first or second order. I was wondering if they would refund me after 4 orders, but decided to chat to find out after my second order went through at full price. Chatted with 2 agents, both of whom abandoned the chats. Was told it was a misunderstanding. :/Neither agent were able to give me a reason as to why the promo wasn't applied, one saying that if I had told them earlier they might have had a reason for me. It's bunk that their refusal to honor their promotion has become my responsibility and I'm supposed to feel bad about not alerting them to the issues in a timely fashion. I know from reading other reviews here that alerting them to the issue within 1-2 days wouldn't have guaranteed any resolution. I realize now that the trust I gave them was because of my respect and admiration for the chefs. Chefs, if you're listening, this company is using your good names to draw customers, but they aren't doing right by their customers. ********************** refuses to honor the promotions they offer, and once the problem is flagged, they refuse to resolve it. They will abandon your chats and gatekeep you from contacting anyone who has the authorization to rectify the issue at hand. You will be given the runaround. Sometimes you will be treated poorly, sometimes respectfully, but in the end you will not be helped either way.Cookunity will promise you one thing, but deliver another. Bait and switch tactics abound. They are not to be trusted.

• Review fromJefferey M

  Date: 03/28/2025

  Chef meals what a joke. Take second class to say the least. What a waste of money. Portions are for a child not an adult. Very very disappointed. Cost and what u get is a crying shame.

• Review fromQUENTIN C

  Date: 03/27/2025

  The food was great, the customer service is atrocious. They have no phone number and email support takes days to get a response. They force billed me twice sending me two orders back to back which I never ordered. I changed the delivery date from Wednesday to Tuesday and their system charged me twice and sent me two orders, one on Tuesday and another on Wednesday. Their customer service refused to lend any assistance. Canceled subscription and will be going with another meal plan