Reviews

This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

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  RoadRunner Auto Transport

  4411 S 40th St Ste D3 Phoenix, AZ 85040-2923

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

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  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

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  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

Review Details

• Review fromPayton H

  Date: 08/15/2023

  I would give it zero if I could. I was given a quote for my vehicle which has a rooftop tent, that is something I mentioned while setting up the pick-up over the phone around 8 am. I did also mention that is has tires wider than the body. They said they would send a carrier on 8/14. At 1:30pm, the carrier called to ask if I could bring my vehicle to their lot even though the service is door to door. I said no because the reason Im shipping it back home is because it can only drive short distances and they said okay and hung up. A guy called at 3 to say he would be there in 10 minutes, but when he got there, he was clearly unfamiliar with how to drive a larger Jeep and put it in 4x4 before taking it off of his truck and saying he is canceling the order because he cant make it fit behind the other vehicle he had. He put the jeep back on the street and left. RoadRunner then failed to provide another carrier, they also failed to call me back and say they would no longer be able to take it on 8/14. I was on hold for 3 hours before they eventually closed without answering. Today 8/15, I was on hold for a while until someone answered and told me that no carrier wanted to take my vehicle and that I could either wait for a new carrier to want to take it or cancel it. I have to fly home at 3pm, something I also told them and the reason they agreed to same day pick-up when I placed the order, so I had to cancel. Waste of time and ************* (the carrier they originally provided) was the worst part. They made it so easy to set up the delivery but failed to uphold any standards after that. Pathetic.

  V2 Logistics Corp.

  Date: 08/16/2023

  We appreciate your feedback and sincerely apologize for the inconveniences you've encountered during the shipping process. We understand the frustration you've expressed and want to acknowledge that we take your concerns seriously. It's crucial to mention that while we make every effort to accommodate all vehicle types and situations, there can sometimes be unexpected challenges when identifying suitable carriers, particularly for vehicles with unique specifications. We want to clarify that the original carrier believed they would be able to handle your vehicle, but upon arriving for pick-up, faced unexpected difficulties due to the vehicle's specific characteristics. We deeply regret any miscommunication or difficulties you've faced, and we want to express our commitment to enhancing our services based on your valuable feedback. Please be aware that all dates are estimated and subject to carrier availability. We never can guarantee a pickup date, especially when bookings are made on short notice. We regret that we were unable to meet your expectations in this instance. We appreciate your patience and understanding during this process, and we will continue to work on improving our services to provide a better experience for our customers.

• Review fromGiselle O

  Date: 08/12/2023

  Roadrunners Auto transport is a scam !! Quote 1335$ than they call me and it when up to 1545$, pick up my car three days later than what we agree, today its been 4 days pass the day they agree on drop off of my car I have given them at least five phone calls no one ever answers back. It is a nightmare.Reservation# *******

  V2 Logistics Corp.

  Date: 08/14/2023

  We are happy to have confirmed that your vehicle has been delivered. We apologize for any inconvenience you've experienced with RoadRunner Auto Transport. Our team strives to provide accurate and transparent pricing, but due to fluctuating demand and fuel costs, online quotes may vary. We also want to clarify that all dates provided are estimated, and while we do our best to adhere to them, unforeseen circumstances can sometimes lead to delays. We recommend booking transportation at least 1-2 weeks in advance to ensure smoother scheduling. We understand your frustration and apologize for any miscommunication regarding your booking. We value your feedback and will work diligently to address these issues and improve our services. Thank you for bringing this to our attention.

• Review fromRoger K

  Date: 08/08/2023

  Very bad auto transport company Have a better price to transport my two cars from ******** to ******* but have worst results and ended up not using them by switching to a different company.They said originally will pick up within one or two days of scheduled date and they never did. Additionally their communication was very bad and they seldom pick up phone after contract signed. When queried they keep on post phoning and one week is gone by and nothing happened. The dam reason they gave truck broke and getting repaired.We would never recommend this company for interstate auto transport.

  V2 Logistics Corp.

  Date: 08/09/2023

  I apologize for your negative experience with our auto transport services. Your feedback is crucial to us, and we regret the delays and communication issues you faced during the process of transporting your vehicles from ******** to *******. The situation you described does not meet our service standards, and we are taking immediate steps to address the communication gaps and improve our scheduling accuracy. The unexpected mechanical issue with our carrier's truck certainly impacted the timeline, and we apologize for any inconvenience this may have caused you. We appreciate your patience and understanding, and we're committed to making necessary changes to ensure a more seamless and reliable experience for our customers in the future.

• Review fromBrandon S

  Date: 07/29/2023

  Was quoted a price of $645 with a guaranteed pick up date of 27JUL23, the driver never contacted either myself or the person shipping the car. Called multiple multiple times to the company dispatch and I was either placed on hold for over 20min or hung up on, once I was finally able to get ahold of someone i was told that they would call dispatch and someone would call me back within the hour and here it is 29JUL23 and still no call back or updated information. I will make sure to go out of my way to let people know about this horrible company and experience, the customer service, communication, lack of resolve, and the I don't care attitude is uncanny.

  V2 Logistics Corp.

  Date: 07/31/2023

  We apologize for the inconvenience and frustration you experienced with our services. Firstly, we would like to clarify that while we aim to meet estimated pick-up dates, we cannot guarantee specific dates due to unforeseen circumstances in the shipping process. Regarding the lack of communication and customer service, we deeply regret any inconvenience caused. Our team is investigating the matter to ensure such issues are addressed promptly. As per our records, it appears that your vehicle has already been picked up and delivered. However, we understand your concerns about the lack of updates and acknowledge that there was room for improvement in this regard. We value your feedback and will use it to enhance our services and communication to provide a better experience for all our customers. Thank you for bringing this to our attention, and we hope to regain your trust in the future.

• Review fromObada A

  Date: 07/03/2023

  I had an incredibly negative experience with this auto transport company. They took my money ($1222) and failed to honor my desired pick-up date. What's worse, their customer service was non-existent; my attempts to contact them were completely ignored. As a result, I had to rely on a friend to transport my car because they failed to assign a carrier in a timely manner. Even when they finally assigned one, they were late, and to my astonishment, demanded an extra $60, saying it was requested by the carrier. Reluctantly, I ended up paying a total of $1285, since Ive already wasted valuable time and experienced enough frustration. Their unprofessional behavior, lack of communication, and poor customer service are completely unacceptable. I strongly discourage others from using this company's services, as they have shown a complete disregard for customer satisfaction.

  V2 Logistics Corp.

  Date: 07/10/2023

  We are pleased to inform you that your vehicle has been successfully delivered, and we appreciate your patience throughout the transportation process. Thank you for bringing your concerns to our attention regarding your experience with RoadRunner Auto Transport. We apologize for any inconvenience caused and appreciate your feedback as it allows us to address areas for improvement. We understand that you had a specific pick-up date in mind, and we regret that we were unable to honor it. It is important to note that, in our industry, dates are estimated and not guaranteed. While we strive to meet the desired pick-up dates provided by our customers, there are various factors involved in the transportation process that can cause unforeseen delays. We apologize if this was not communicated clearly to you, and we will work on enhancing our messaging regarding estimated dates to avoid any misunderstandings in the future. Additionally, we want to assure you that we are taking immediate action to rectify the situation by refunding you the additional $60 that was charged. We apologize for any inconvenience caused and appreciate your understanding. The refund will be processed back to your original payment method within 3-5 business days. Once again, we sincerely apologize for the experience you had with our company. We appreciate your feedback as it helps us to improve our services and provide better customer experiences in the future.

• Review fromFrank L

  Date: 06/23/2023

  Less than one or NEGATIVE STARS. Shared what I needed and that new truck had a 6 lift brand new from dealership. ***** picked up and they email me immediately saying now have to pay extra since it is lifted. I explained that I booked on their quote based off what I told the reservation specialist. Asked to speak to supervisor and was told no one one to speak to and told no. They want extra money after **** picked up and said if I do not pay the extra then vehicle will remain in *** ***** and I would be responsible for storage charge by X company. Then they hung up and said to email my concurrence for the added charge.

  V2 Logistics Corp.

  Date: 06/27/2023

  We appreciate you taking the time to share your experience, and we apologize for any inconvenience you may have faced. We would like to address the concerns you raised in your review. Upon reviewing our records, we found that when you made your reservation, there were no notes indicating that the truck had a 6" lift or that it was a 2022 Ram 1500 Black Widow. Our reservation specialist based the quote and terms of agreement on the information provided, which stated that the vehicle was in stock condition. In fact, the contract that you signed clearly stated that the vehicle was in its original, unmodified state. It is crucial for us to have accurate information to ensure a smooth and hassle-free experience for our customers. When the carrier arrived to pick up your truck, they promptly contacted our team to inform us about the modification. As soon as we received this information, we reached out to the carrier to discuss the situation and inform you about the additional charge. We understand that this change in pricing came as a surprise, and we apologize for any miscommunication that may have occurred. We always strive to be transparent about any extra costs associated with modifications or changes to the initial agreement. We never intend to leave our customers dissatisfied or burdened with unexpected expenses. We sincerely apologize for any inconvenience caused. Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services and ensure a better experience for our customers.

• Review fromSiegfried R

  Date: 06/07/2023

  Terrible customer service. Happy to take my booking then radio silence, no return of emails, phone calls etc. Chat doesn't work online, customer service doesn't pick up, isn't that a contradiction in terms, customer service line that doesn't answer???Thankfully I haven't shipped my car yet and will not use this company.Very unprofessional, wouldn't recommend using these guys.

• Review fromGregory H

  Date: 05/24/2023

  Whatever you do, DON'T USE THIS SERVICE! I originally wasn't going to post a review. However, after not receiving a call back or email regarding my complaint, i decided to post. Driver all but hijacked my car for 48 hours. Then told me I could pick it up from police station. On top of that knowing he was wrong. He drop the car off on my street and sent a text at 11:30 stating. Key are in the car, have a good night. WTH! Horrible service! I should have read the reviews!!!!!!

  V2 Logistics Corp.

  Date: 05/25/2023

  We apologize for the inconvenience you experienced with our service. It seems there may have been a misunderstanding. Based on our records, the delay in returning your car was due to an unforeseen circumstance. Our carrier encountered a breakdown while transporting your vehicle, which caused the delay in delivering it back to you.We understand your frustration with not receiving a prompt call back or email regarding your complaint. We apologize for the lack of communication on our part, and we are taking steps to improve our customer service in order to ensure this does not happen in the future.Regarding the drop-off of your vehicle, we apologize for any inconvenience caused by the late-night text message. We understand that the way the carrier informed you about the location of your keys may not have been ideal. We will address this issue internally to ensure better communication and service going forward.We appreciate your feedback and understand that reviews are important in helping others make informed decisions. We apologize for falling short of your expectations and want to assure you that we are actively working to improve our processes and provide a better customer experience. If there is anything further, we can do to address your concerns, please don't hesitate to contact us directly.

• Review fromDelbert Y

  Date: 03/23/2023

  I booked a car with RoadRunner Auto Transport/ V2 Logistics to be moved on 3/16/23 on 3/23/23 the vehicle has not been picked up. A second carrier was assigned to it and also no showed .Actually it was to be delivered on the 22nd by the second carrier they assigned to it. I have discovered that V2 Logistics broker authority is not authorized. When I asked them to supply me with their authorized MC Number they would not give it to me. I am filing a complaint with the ******

• Review fromDanyel C

  Date: 02/02/2023

  If I could schedule this car transport again, I would have done more research on this company and realized that the negative reviews far exceed the positive. Their customer service is hit or miss. They made a huge error on their end (moved my pickup based on an email that was entered into their system 14 days late). The first two people I spoke to were understanding and helpful. Then I spoke with ***** who clearly doesnt realize the financial implications of THEIR error. She had a tone that would enrage even the kindest Smurf. I highly recommend you take your money elsewhere or pay a college student to drive your car from point A to point B. You will be happier. Also tracking is false advertisement.