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Business Profile

Payment Processing Services

Paddle.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/21/23 Charged $35.00 for what, I do not know - either give explanation for charge so can confirm correct charge or reimburse for fraudulent charge.

    Business Response

    Date: 03/12/2023

    I didn't find his order in our system.It should not be our service

  • Initial Complaint

    Date:02/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    While the vendor confirms that that they could not locate an account for me they failed to acknowledge that they could not identify an account for me because I never set up any account with them or retained their service at any time. The vendor fraudulent accessed my bank account via PayPal and debited funds from my bank account for services that they never provided to me because I never contracted for their services.  The vendor has a history of conducting such fraudulent practices against the public and they need to cease such practices and be held accountable for their action by way of a penalty or fine.  I demand that the vendor delete my information from their system and immediately refund to me the $9.99 they stole from my account.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **********************************************




     

    Business Response

    Date: 02/13/2023

    I checked his account ******************* but didn't find any order under it.Can you please further confirm it?

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  

     
    These constant response of not finding an order in the Vendors system is point-less and a stall tactic because in multiple responses I have provided transaction information evidencing the Vendors fraudulent access of funds in my account and to-date the vendor has not refunded my funds via PayPal, which they used to obtain my funds.  Please close-out this matter as unresolved due to Vendor fraud and do not send any more pointless comments about not finding order in system.

    I trust the BBB will classy a fraud and poor rating against ********** Inc.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **********************************************




     

    Business Response

    Date: 03/12/2023

    I didn't find any order under the account ******************* in our system.It should not be our service.

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I have the charges on my bank statement.  Why am I getting charged from you?

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

    Business Response

    Date: 02/08/2023

    Its not our product.We don't have such prices for our services.Besides,we didn't find any order under his account ******************

    Business Response

    Date: 02/15/2023

    But i didn't find your order under this account ********************** you please confirm that?

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You have not told me exactly what you need to me to supply so you can go ahead with your investigation. If you need documents or copies of things then you need to clearly state that. Perhaps you dont actually need anything from me and this is just the process than fine

    Business Response

    Date: 01/19/2023

    I didn't find his order under his account.It's not our product.

    Business Response

    Date: 02/28/2023

    I didn't find any order under this account ************************ in our system.So do you have any order confirmation or proof verifing that his payment was charged by **?

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged $33.00 on 11/25/2022. I have no idea what this is and have NEVER delt with this company.

    Business Response

    Date: 01/02/2023

    It's not our product.

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

    Business Response

    Date: 11/15/2022

    Sorry to hear that,but i didn't find any order under this account ************************* in our system,and the we don't have such a price for our service.

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