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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Reviews

Customer Review Ratings

1.05

Average of 45 Customer Reviews

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Review Details

  • Laverne S

    Date: 09/09/2022

    I have been charged $34.99 twice within 3 days..I haven't even chosen a plan it's the forever free which only allows you to send a letter or postcard like once a month for no charge..I just logged on to this site and you have already charged me twice for nothing..I have called and been on hold no one ever answered the call! I would like my money back for both charges on my card! This site is ridiculous..

    Pigeonly Corrections

    Date: 09/15/2022

    Hello Laverne,

    Thank you for reaching out and for bringing this to our attention. Upon checking your account I can confirm one of our representatives
    has already reported the issue and a refund will be granted back to you. Our apologies for any inconveniece this has caused, thank you for your time and patience while we handle this matter.

  • Grace W

    Date: 09/02/2022

    Zero stars. My debit card was charged 34.99, unauthorized and for "FOREVER FREE" subscription. Why on Earth would a company like this do such a thing. It's bad enough I have an inmate to support, and to get fraudulently charged. And now it's telling me I cannot delete the subscription or remove my inmate. This absolutely absurd... It's ridiculous that the letters I physically send to my inmate take 3 times as long to get to him as well. Between the mail room and the online fraud this company should be sued and shut down!!!!!!

    SHAME ON PIGEONLY CORRECTIONS

  • Tyra T

    Date: 07/29/2022

    Scam scam they charge you 34.99 4 times they say refunds 3-14 days never get it and they lie to win dispute with bank I want my money back!! In mate get pictures

    Pigeonly Corrections

    Date: 08/02/2022

    Hello Tyra,

    Thank you for taking the time to leave a review and for bringing this to our attention. I was able to look up your account and I see you spoke to one of our phone representatives. The issue has been reported and we will make sure this gets corrected for you. Please feel free to contact us if you have any further questions or concerns. We are open Monday to Friday from 7am-4pm. Our toll free number is X-XXX-XXX-XXXX,we look forward to assisting you.

  • Jennifer P

    Date: 07/16/2022

    Constantly charged more than one time a month a couple years ago. Being a single mother with no child support due to the baby's father being incarcerated, this was not something I could afford. Got refund and cancelled membership. Tried it again a couple years later because of the convenience, and they did the same thing. This time they made 9 charges over the week of the Thanksgiving holiday, about $250 over the monthly fee. Got some of my refund and absolutely cancelled. They just recently charged me again even though I cancelled my account last year. Whatever they are funneling money for, it's a shame they're choosing family's of those who are incarcerated to do it from.

    Pigeonly Corrections

    Date: 07/29/2022

    Hello Jennifer,

    Thank you for contacting us and for bringing this to our attention.
    We are very sorry to hear about all the inconvenience this has caused
    and we will make every effort to have this corrected for you.
    I was able to look up your account and I can confirm the issue has
    been reported by one of our phone representatives. Please do not
    hesitate to contact us if you have any further questions or concerns.
    We are open Monday to Friday from 7am-4pm. Thank you again for your
    time and patience while we handle this matter.

  • Sena V

    Date: 06/12/2022

    While the service is great for keeping in touch with incarcerated loved ones, they are horrible with transactions. Every few months I'm having to email customer support because they are taking out more than the monthly payment for their services. This has happened several times in the 3 years I've used this service. Yes, it gets corrected and the money put back into my account, but it continues to happen over and over again. If I didn't have a loved one locked up, I would discontinue the use of this company, but it is the only that will send pictures, greeting cards, postcards and other things that don't get returned because it's not allowed. If it was a one time incident this would be a different review, but it is consistent with overdraws. Please, if you can avoid using this, I would.

    Pigeonly Corrections

    Date: 06/22/2022

    Hello Sena,

    Thank you for your review and for bringing this to our attention.
    We take these claims of unauthorized charges very seriously,
    and do everything we can to rectify the situation. In the meantime
    we will continue to monitor your account closely, as you
    have expressed a great concern. We would
    like to thank you for being a valued customer. Our apologies for any
    inconveniece this has caused. Thank you for your time.

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