Reviews

Review Details

• Review fromCody K

  Date: 01/04/2025

  Would be nice if you'd actually send an email. Regular emails my a** Haven't seen one since 12/23/24. Lost a $3000 headpiece on ******. Still haven't found anything.
  

  Chargerback Lost and Found Solutions

  Date: 01/06/2025

  Hello, we are sorry to hear of Mr. ***** review.We do kindly ask that he please understand our role in this process. Chargerback is a lost and found software used in the travel, hospitality, and entertainment industries. While our system collects lost item reports, sends notifications, and accepts payment for the shipment of found items, our staff is not on-site, we do not ever physically handle the items, nor do we have a say in their status. Those duties belong with our great partners such as ****** in this case. Regarding the topic of regular email updates, we can confirm that Mr. ***** received auto email updates on 12/10, 12/12, 12/16, and as mentioned 12/23. The next update should be sent to him later this week. If Mr. ***** is not receiving these emails, they may be filtered to his spam or junk folder. Finally, we can confirm that our partner, ******, has reviewed Mr. ****** lost item report multiple times, but unfortunately, they have not been able to locate his item.If Mr. ***** has any additional questions, he may reach out to our partner support team at *****************************************

• Review fromDiego J

  Date: 12/29/2024

  Lest a watch in a Hotel at *************. Called the Hotel staff within ************************************************************************************************************************** Since the national park is associated with Charger Back the only way is to fill out a form online. I was not allowed to return and pick up my item. Total lack of costumer service.
  

  Chargerback Lost and Found Solutions

  Date: 12/31/2024

  Hello, we are sorry to hear of Mr. ******** review. We do kindly ask that he understand Chargebacks role in this process. Chargerback is a lost and found software that is used by businesses in the travel, hospitality, and entertainment industries. While our software takes lost item reports, sends notifications, and accepts payment for the shipment of found items, our staff is not on-site, we do not ever physically handle the items, nor do we have a say in their process. Those duties all belong to our great partners. After receiving the below complaint, we did a thorough review of the matter and can see that Mr. ******* did file a lost report through the Chargerback software. If his item is found, our partner will send Mr. ******* return options to retrieve his item. We will follow up with our partner to see if they have any further information they can provide, and if so, we will be sure to pass that information along to Mr. ******** Mr. ******* may also reach out to us directly at **********************************

• Review fromEvan M

  Date: 10/30/2024

  Sent in a detailed report of where I lost the wallet on my cruise and the exact contents alongside with what address should be on the license inside. Received an email stating it was found and requested over $270 to have it shipped back to me from *****. I begrudgingly paid it because I did not want to have to deal with replacing the many cards inside and the expensive wallet itself. Paid the fee and was told a shipping label was made, but two weeks pass and it still was not shipped out. Later contacted by a family friend we had visited that they had found my wallet below a seat in their car. So this company charged me for shipping a wallet that they did not have in their possession and never intended to send to me in the first place. Terrible business practice.
  

  Chargerback Lost and Found Solutions

  Date: 11/04/2024

  Hello, we are sorry to hear of Mr. ********* review. We do kindly ask that he understand Chargerbacks role in this process.Chargerback is a lost and found software that is used by businesses in the travel, hospitality, and entertainment industries. While our software takes lost item reports, sends notifications, and accepts payment for the shipment of found items, our staff is not on-site, we do not ever physically handle the items, nor do we have a say in their process. Those duties all belong to our great partners. After receiving the below complaint, we and our partner, did a thorough review of the matter and were able to recall the shipment, and issued Mr. ******** a full refund of the shipping price. We are delighted to know he was able to find his wallet.Addressing the issue of the delay in shipment, due to the logistics of the cruise line industry, it may take a few weeks for a found item to be shipped out due to it still being aboard the ship while it is at sea. Once the cruise liner docks at a port it can ship from, the package is mailed out

• Review fromJess B

  Date: 10/10/2024

  Went on a Cruise last month , my nephew forgot his back pack . My sister which is his mother called the cruise line and told her to fill out a lost item report on Chargerback. Com , so she asked me to fill it out cause it was a lot going on that day on September ******* we had just got off the cruise ship . So I wrote a detail report on what was the look of the back pack and what was in there . It takes them 7-10 days to find the item and theyll keep you update by email . When the item was find my sister had to pay for shipping which was over $50 which is crazy . The item was finally delivered through fed ex it was delay because of fed ex . Everything was in the back . My nephew birthday gift cards were missing it was two gift cards . Anyway thanks Charger back .
  

  Chargerback Lost and Found Solutions

  Date: 10/11/2024

  We are delighted to know the backpack was found and returned. Have a nice weekend!

• Review fromKathie J

  Date: 09/13/2024

  A joke! Used it to get 3 jackets back from hotel in *********. They were left in a closet. Would have been easy for hotel personnel to locate as I called the same day to have them go to the room and obtain them. They said they would check but I needed to fill out the Chargerback info. I did that and started receiving messages that they could not locate them. They did not walk out of the room without help! I asked them to check their cameras but they did not . Hope others have better luck than I did. Wonder where all the lost items are stored? Terrible service from hotel and chargerback!
  

  Chargerback Lost and Found Solutions

  Date: 09/17/2024

  Hello, we are sorry to hear of this review. We do kindly ask that ****************** understand Chargerbacks role in this process. Chargerback is a lost and found software that is used by businesses in the travel, hospitality, and entertainment industries. While our system takes lost item reports, sends notifications, and accepts payment for the shipment of found items, our staff is not on-site, we do not ever physically handle the items, nor do we have a say in their status. Those duties all belong to our great partners such as the Holiday Inn Express ************************************. We did investigate this matter, which records indicate the items were left behind back in April of 2024, to the best of our ability. We can confirm, that our partner did review the lost item reports submitted by ******************, and there is no found item record matching the description of the lost items. We will follow up with our partner to see if they have any further information they can provide, and if so, we will be sure to pass that information along to ******************. ****************** may reach out to us directly at **************************************** you

• Review fromRion H

  Date: 07/11/2024

  Exceptional service. I made a substantial monetary mistake in my payment to have a watch returned that I left on a Holland America ship. Chargeback very quickly responded, corrected my mistake, and refunded the money they could have kept. It's hard to find businesses with as much integrity and prompt, extraordinarily courteous customer service representatives.Their fee can seem expensive, but when the logistics of obtaining the items, connecting with owners, and getting them shipped is considered, it is a good value, especially with expensive items. I have traveled extensively and lost a fair amount over the years, little of which I have been able to have returned to me. This service is wonderful.
  

  Chargerback Lost and Found Solutions

  Date: 07/12/2024

  Happy to be of service, ****. Thank you for your honest review. ************************* President/CFO **********************

• Review fromChris R

  Date: 05/21/2024

  If customers would listen to the messages and read the websites, they would understand that you have to file a report with the airport, the **** and the airline if you want to cover all of your bases. My laptop was turned in over a weekend and identified by that Tuesday and shipped back immediately. The price of ***** shipping is about $50 to $125 which is not great but I am the one who lost the item not Chargerback or the airline. Much cheaper than a new laptop or a flight back to the airport to pick it up.

• Review fromJudy S

  Date: 03/15/2024

  Excellent at what they do. These guys are merely a 3rd party that the incompetent companies utilize to get your lost property back to you. The incompetent companies are the ones that should be covering the costs that you incur from the shipping. So do like I did and call the incompetent company and let them know you will contact the authorities (a.k.a. local police) and file a theft report when they inform you they have recovered your lost item and are holding it now for a ****** (a.k.a. shipping charge). The incompetent company escalates the situation and I was compensated for the charges. :) and I'm getting my lost item back. It's unfortunate to have to go through it but again CHARGERBACK isn't the enemy. They are quick to update and inform.

• Review fromDavis A

  Date: 02/14/2024

  $212 to ship a jacket from ********* to ************* with ***** Economy. Hilariously bad business
  

  Chargerback Lost and Found Solutions

  Date: 02/19/2024

  We are pleased to inform you that we have successfully recovered ****************** lost jacket with the help of our partner, Air Canada. However, we would like to clarify our role in this process. Chargerback is a lost and found software that is utilized by various organizations in the travel, hospitality, and entertainment industries. We are not present on-site and we do not physically handle the lost items. Moreover, we do not have any control over their status, including the cost of shipping.According to our records, ************** paid a total of CAD $161.08, which is equivalent to USD ****** via ******************* Economy. This is approximately $93 less than what is claimed in Mr. ****** below customer review. For comparison, if ************** had shipped his jacket through ***** using the rack rate, the cost would have been CAD $208.28, which is equivalent to USD $154.38.Therefore, we are happy to inform you that ************** actually received a discounted shipping rate, and we hope this information clears up any confusion regarding our role in the lost and found process

• Review fromAnnoyed A

  Date: 12/22/2023

  This company DOES NOT read anything and will give you a BLANKET, GENERAL reply everytime ??. I said my items have been found and need chargeback to coordinate with UA to get them back to me. They reply every 48hrs with we are still looking for your items THEYVE BEEN FOUND! READ READ READ THE REMARKS BOX! INCOMPETENT lol
  

  Chargerback Lost and Found Solutions

  Date: 12/28/2023

  We have checked our system and we do not find that a lost report or any activity for someone with the email address of *********************** Please ask this person to provide more details including the Lost Report ID number and the email address they used to file a lost report with us. Their name that was used to file the report would also be helpful. We would like to help this person but we need the above information to do so. In the meantime please hold off on publishing their review.