Reviews

This profile includes reviews for WiLine Networks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

WiLine Networks, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  WiLine Networks, Inc.

  104 Carnegie Ctr Ste 201 Princeton, NJ 08540-6232

• 

  WiLine Networks, Inc.

  15 Roszel Rd Ste 106 Princeton, NJ 08540-6248

Review Details

• Review fromKeith C.

  Date: 09/25/2023

  WiLine is a nightmare to non-profit organization and small business. Their service is not stable, and too much downtime. In the beginning, they provide you a reasonable price , and then unreasonable to raise the price. Same as other customer review situation, ********************** always use their terms and conditions - section 7 to find excuses for their price increase, i.e. CPI, local access fee..... ,etc. They first raised our price after 7 months we signed the contract and then raised it again 4 months later. I am appreciated if anyone can tell us how to legally fight back or any method to stop this ridiculous terms for price increase. What they do is constantly harming our cash flow and increasing our financial burden under this uncertainty economic environment.

  WiLine Networks, Inc.

  Date: 04/09/2024

  We're truly sorry to hear about your dissatisfaction with our service. We strive to prioritize our customers' needs and provide the best service possible. Your feedback is valuable to us, and we take it seriously as we continuously work to improve our offerings. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out to us.

• Review fromAaron P

  Date: 08/08/2023

  This company has fine print not on the contract page but in a document referenced on the contract that they can unilaterally raise prices as much as they want whenever they want. You will not be able to get out of the contract until it is over even if they raise the prices

  WiLine Networks, Inc.

  Date: 04/09/2024

  We apologize for any inconvenience you've experienced. If you have concerns regarding the terms and conditions of your contract, please feel free to reach out to our contracts team for further clarification and discussion. We value transparency and aim to address all customer inquiries promptly. Your feedback is important to us, and we're here to assist you.

• Review fromVincent s

  Date: 04/24/2023

  Review of Service: I was surprised a business tailoring to small businesses would have soo much down time. Price:STAY AWAY.... STAY AWAY.... they lock you in with a reasonable price the first year and then just start increasing your rate at a ridiculous amounts. Their contract states they can raise the price to anything they want at anytime long as they give you a 30 day notice. And they also have CPI (inflation) increases which can happen more than once in an given year. Happened to us!01.2021-started contract 12.2021-CPI increase 6.2%03.2022-CPI increase 7.9%03.2023-CPI increase 6.4%In their contract, it states they can raise the rates at anytime. so they did... (on top of CPI increase)06.2022-Rate increase 12%12.2022-Rate increase 8%03.2023-Rate increase 6.5% (On top of CPI)Imagine your internet bill goes from $1,100 to $1,700 within 18 months!.. per location....I don't even know what what the rate will be by end of our contract. And if you terminate early, they want their early termination fee.Stay away from the headache.

  WiLine Networks, Inc.

  Date: 04/09/2024

  We apologize for any inconvenience you've experienced. If you have concerns regarding the terms and conditions of your contract, please feel free to reach out to our contracts team for further clarification and discussion. We value transparency and aim to address all customer inquiries promptly. Your feedback is important to us, and we're here to assist you.

• Review fromDavid M

  Date: 04/17/2023

  Small business owner who strongly recommends that you avoid making the same mistake. My advice to ALL would be never do business with WiLine Networks. Never have I done business with a business this bad. Between the rampant packet loss, unstable connection and under delivering on the contracted speed rates, this is just the beginning. Never sign a contract with this company, they're a joke. There's no value in signing a contract because WiLine adjusts the bill whenever the wind blows without notice or cause. Not having internet might have been a better option to this very poor company.

  WiLine Networks, Inc.

  Date: 04/09/2024

  We apologize for any inconvenience you've experienced. If you have concerns regarding the terms and conditions of your contract, please feel free to reach out to our contracts team for further clarification and discussion. We value transparency and aim to address all customer inquiries promptly. Your feedback is important to us, and we're here to assist you.

• Review fromBoris K

  Date: 03/27/2023

  If you are looking for a company with unhelpful customer service, a company that messes up but says it's still your fault you didn't notice their mess-up in a timely manner, a company that doesn't bother to reply to your emails once they know you are leaving them, then this is a company for you.If you are looking for a company that values you as a customer - don't bother with **********************.

  WiLine Networks, Inc.

  Date: 04/09/2024

  We're truly sorry to hear about your dissatisfaction with our service. We strive to prioritize our customers' needs and provide the best service possible. Your feedback is valuable to us, and we take it seriously as we continuously work to improve our offerings. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out to us.

  WiLine Networks, Inc.

  Date: 04/09/2024

  We're truly sorry to hear about your dissatisfaction with our service. We strive to prioritize our customers' needs and provide the best service possible. Your feedback is valuable to us, and we take it seriously as we continuously work to improve our offerings. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out to us.

• Review fromMiles H

  Date: 03/03/2023

  NEVER GO WITH WILINE!!! WiLine is the worst, most predatory company I have ever worked with in 10 years of business. Paid 5x market price for internet because ******* wouldn't run a wire over the railroad tracks and I NEEDED internet. Wiline said they could make it work so I knowingly signed a bad contract. They couldn't get our service working, blamed it on our equipment, took forever to come out, and still insisted on getting paid. We were forced to go with someone else but still had to pay wiline. I tried for 3 years to get out of the contract but they make it too hard so you just give up. We spent hours on the phone with repeated promises to get this fixed only to have them do nothing but send more bills. They wanted $5000 to get out of the contract and internet never worked! We kept paying $280 per month for nothing. Now they're harassing me for payment. I learned an expensive ****** about not signing bad contracts. Wiline didn't deliver what we paid for and we were too busy to fight them at every turn. It's horrible business practice and it will kill them in the end. Even if what they did isn't illegal, they need to be out of business. Read the other reviews, they're equally as bad. It's again occupying my time and lawyers might need to get involved.In a last effort to get this resolved, I sent a copy of this review. I received a call from *************************. We negotiated to get out of the contract for around $700. I agreed, only to have him raise that to $1300 in the next sentence. I expressed my dissatisfaction with that and he lost his temper, started swearing and then told me he wouldn't honor his word, not even @ the bloated $1300 settlement. They'll try to rip you off every time. I got an invoice for over $3600. I'm going to have to fight more. They sent me to collections.WILINE IS THE MOST DISHONEST COMPANY I'VE EVER HAD THE DISPLEASURE TO WORK WITH. READ THE CONTRACT! IT'S BAD THEY WILL HOLD YOU TO IT. NEVER GO WITH WILINE!!!

  WiLine Networks, Inc.

  Date: 04/09/2024

  We're truly sorry to hear about your dissatisfaction with our service. We strive to prioritize our customers' needs and provide the best service possible. Your feedback is valuable to us, and we take it seriously as we continuously work to improve our offerings. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out to us.

• Review fromChung L

  Date: 02/27/2023

  Seem like this company does not care about negative feedback. We have been paying the internet with the agreement speed 35MBPS/35MBPS. However, we never got the speed what we have paid for . Only a half speed is detected -tested directly from WILINE Systsem. Call them many time with ticket open and later close saying that the problem has been fixed, but not. The problem still remain. Read other negative feedback, we are on the same page as them.

  WiLine Networks, Inc.

  Date: 04/09/2024

  We're truly sorry to hear about your dissatisfaction with our service. We strive to prioritize our customers' needs and provide the best service possible. Your feedback is valuable to us, and we take it seriously as we continuously work to improve our offerings. If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out to us.

• Review fromJeff H

  Date: 12/21/2022

  By far the most scandalous and dishonest company I have ever hired. From the installation, to the service has been an absolute nightmare. They are in the business of s******* over businesses and taking advantage of people. We really had no other option, and signed on with Wiline in good faith that they would be able to honor their end of the agreement and provide a consistent and reliable source of internet a phone service. We have lost thousands of dollars due to having them, and I would not recommend them to anyone. Their rate increases are absurd, and they continue to up our rates MONTHLY. We got locked into a 4 year contract and are halfway through it. We are already paying nearly double what we had originally agreed upon. This is a company that will cross the wrong person one day, and lose everything in a legal battle.

  WiLine Networks, Inc.

  Date: 04/09/2024

  We apologize for any inconvenience you've experienced. If you have concerns regarding the terms and conditions of your contract, please feel free to reach out to our contracts team for further clarification and discussion. We value transparency and aim to address all customer inquiries promptly. Your feedback is important to us, and we're here to assist you.

• Review fromIra B.

  Date: 08/29/2022

  Sent 7/11/22 I am reaching out because this company has for a lack of better words trap us. Between price increases, termination fees and/or never ending contract. We understand there are reasonable increases to rates over time. But what are options are, just are unreasonable. Our bill increased within one month of signing the last contract shown in our first bill which was the quote we accepted 11/1/21 $230 broadband $60 final bill $315, one month into having the service our bill increased date 12/1/21 to $244.26 broadband and $63 final bill $335 which was also the last month to increase 12% before 2022. Then again in June we get hit with another 12% increase final bill $375 only 6 months after. Mind you are not given a proper notice other than link on the bottom of the bill that leads you a statement saying that it in summary "you can raise the rate 12% at any time". All together our bill has increased of 20% in less than a year. We reach out due to the fact that these increases are happening ridiculously fast and way to high. We come to find out that the Termination Fee is over $10,000, making the month payment higher than what we pay now. Our next step was to be directed to Services and Event. He kindly offers us our original rate. This is where I say a never ending contract. Come to find out if we agree to this new contract our 36 month term restarts leading to more increases and never being able to afford to pay the early termination fee. If we stick with our current contract or start a new one with how fast you are raising our rates we potentially will be paying $526 a month. That is 66% higher than what we signed. I hope you can see that is a financial burden we can not afford to take on. I hope you can how it is not fair to raise the rates that quickly, and at such a high percentage, forcing us to go in debt to cancel or forcing us to sign another commitment of 36 months leading us to the same or leaving us unaffordable monthly never ending contract

  WiLine Networks, Inc.

  Date: 04/09/2024

  We apologize for any inconvenience you've experienced. If you have concerns regarding the terms and conditions of your contract, please feel free to reach out to our contracts team for further clarification and discussion. We value transparency and aim to address all customer inquiries promptly. Your feedback is important to us, and we're here to assist you.