Reviews

This profile includes reviews for WiLine Networks, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WiLine Networks, Inc.

  104 Carnegie Ctr Ste 201 Princeton, NJ 08540-6232

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  WiLine Networks, Inc.

  15 Roszel Rd Ste 106 Princeton, NJ 08540-6248

Review Details

• Review fromJohn P

  Date: 10/07/2024

  We are a small non profit educational institution and money is extremely tight. WiLine has almost doubled our monthly costs, now up to $1333 a month from the original $787. Our budget is accountable to state and federal agencies. I let them know that we need to reduce this cost but the salesman wont even return my emails.I will begin exposing this to the state and federal agencies and all consumer reporting agencies I can.

  WiLine Networks, Inc.

  Date: 10/17/2024

  Dear John,
  
  Thank you for your patience while we work to thoroughly investigate your recent complaint. I wanted to let you know that we are still in the process of gathering all the necessary information to ensure we address the matter fully and accurately.
  
  We understand how important this issue is to you, and we want to take the time to get it right. We anticipate needing a bit more time to complete our review. Rest assured, we are giving this our highest priority, and I will keep you updated with any significant progress.
  
  Please feel free to reach out if you have any further questions or concerns in the meantime. Thank you again for your understanding and for bringing this to our attention.
  
  Gill

  WiLine Networks, Inc.

  Date: 10/22/2024

  Dear ****,Further to my recent response and having reviewed in detail your complaint I would like to take this opportunity to clarify the situation.Our records show that our representative has contacted you on several occasions, offering to adjust your service and pricing to better meet your needs. However, despite these efforts, a new contract has not been signed. As a service provider, we are unable to operate or make adjustments without a valid contract in place, which outlines the agreed-upon terms for both service and ********** a reminder, your current contract (your previous contract - 36 month term ended in Nov. 2022), signed and activated in November 2022 on a 36 month term, includes an annual price adjustment clause based on the Consumer Price Index (CPI), as published by the ************************, **************************. This policy ensures that our pricing stays aligned with economic conditions.We remain committed to assisting you and are more than happy to revisit the service and pricing options available. Please let us know if you would like to move forward with a new agreement that better reflects your ********** regards,****

• Review fromW S.

  Date: 09/30/2024

  WiLine is the worst company of all time - DO NOT sign a contract with them!! They s**** their customers with their auto-renewal contracts and they aggressively raise the customer's rate because they know the customer can't cancel without paying the full amount through the end of their contract. We have experienced numerous outages with this service and we have received ZERO credit from them while they routinely increase their rates 10-20% multiple times per year. This company should be forced out of business. They deserve ZERO star ratings.

  WiLine Networks, Inc.

  Date: 10/01/2024

  Dear *************** you for reaching out and sharing your concerns. We understand your frustration regarding the auto-renewal of your contract and the recent rate adjustments. We would like to take this opportunity to clarify a few important ********* stated in our Terms and Conditions, which were referenced at the time of signing your contract, WiLine reserves the right to apply an annual price adjustment based on the Consumer Price Index (CPI) as published by the *********************************. This is a standard practice that allows us to maintain service quality while adjusting to market changes.Additionally, our contracts include an auto-renewal clause, which was clearly outlined in the Service Agreement. We encourage all customers to review the Terms and Conditions carefully at the time of signing to ensure transparency.Regarding any service outages or issues, please rest assured that we investigate these aggressively, but we must follow the procedures that are in place to ensure thorough and efficient resolution. These processes are also outlined in the terms you agreed to.We value you as a customer and want to ensure that we are meeting your expectations. If you have any further questions or require clarification, we are happy to assist.Thank you for your understanding.Sincerely ****

• Review fromLindsey H

  Date: 09/24/2024

  After 5 years as a customer, my small business moved warehouses and no longer needed our internet plan. Despite giving them ample notice, they would not let us out of our contract (initial period was only two years, signed back in 2019) and are charging us for another year and a half of internet after it has been shut off! They said by signing the contract we were agreeing to the terms and conditions on their website, which we couldn't even find. That is where it says there is an auto-renewal every time our original contract term is up. There were no future notices of auto-renewall periods or anything. We sent them numerous requests to discuss, including letters by certified mail, and nobody ever responded, they just started sending us legal notices to sue us for breach of contract.

  WiLine Networks, Inc.

  Date: 09/25/2024

  Dear *******,Thank you for your feedback. We are sorry to hear about your dissatisfaction. Our team always strives to provide the best service, and we worked closely with you on several occasions to find a solution that would avoid any early termination fees when you moved premises. We honored our original quotes and made every effort to transfer your services as per your request.Unfortunately, after multiple attempts to resolve the situation, we did not receive further communication from your end, which eventually led to the termination of your account due to non-payment.We value your business and are open to discussing any remaining concerns or clarifications you may need. Please feel free to reach out, and well do our best to assist.Sincerely,****

• Review fromCarolina C

  Date: 06/05/2024

  WiLine is the worst internet provider!!! The auto-renewal is the biggest scam.DO NOT USE WILINE BEWARE

  WiLine Networks, Inc.

  Date: 06/10/2024

  Dear ********,I apologize for the frustration and inconvenience this situation has caused you. I understand how unexpected charges can be upsetting, and I appreciate you bringing this to our attention.Our intention with the auto-renewal policy, which is outlined in the contract you signed, is to ensure our customers continue to receive uninterrupted service. We strive to make these terms as clear as possible, but its evident that this has still caused some confusion.To resolve this issue, We can review your contract details together and discuss the available options, including possible cancellation or adjustments to your account.Please feel free to contact WiLines Contracts Team at: ************************************** Your satisfaction is very important to us, and we are committed to finding a solution that meets your needs.Thank you for your understanding and patience as we work to resolve this.Best regards,****

• Review fromAriel L

  Date: 05/13/2024

  WiLine auto-renewed our company's contract for 25 months without informing us that our existing contract with them expires on 06/01/2024 and asking us if we want to renew.Our team contacted them on 5/10/2024 to cancel our contract with them, but they told us that the contract has auto-renewed already. They told us that our new contract term is from 06/01/2024 to 07/01/2026, and if we want to cancel, we would need to pay an early termination fee of $51,205.We asked them if there's anyway they can reduce the termination fee for us and we were told that there are 2 options - relocate the service or sign up for a longer contract. We're a small startup company so relocating the service is not an option for us. The other option they gave us is signing up for either a 38 months or 50 months contract with them. As a small startup company, we can't sign up for long contracts like this, nor do we have $51K readily available to pay them in early termination fee. WiLine pricing is 10X higher than what we're paying with another supplier. Given their high price point and poor customer service, I would not recommend them to anyone.

  WiLine Networks, Inc.

  Date: 06/10/2024

  Dear ***** Thank you for reaching out and expressing your concerns. We understand that receiving an unexpected renewal notice can be frustrating, and we appreciate the opportunity to address this issue with you.As part of our commitment to transparency, we make sure that the terms and conditions, including the auto-renewal clause, are clearly stated in the contract documentation you agreed to upon signing. This clause is designed to ensure uninterrupted service for our customers.We regret any inconvenience this may have caused and are here to help resolve the matter. Please let us know if there are any specific issues or questions regarding the renewal process that we can clarify or assist with. WiLines Contracts Team can be contacted at: ************************************ Your satisfaction is important to us, and we are committed to finding a solution that works for you.Best regards *******************

• Review fromJessie Y

  Date: 05/07/2024

  WiLine Networks proves itself to be an unscrupulous and deceitful entity. In brief, our experience with their service, initiated in 2015 for a 5Mbps Data plan, has been riddled with persistent issues like sluggish internet speeds and poor phone line quality. Despite our grievances, WiLine consistently escalated monthly fees without addressing our concerns. Upon discovering that the actual speed was merely 2Mbps, as verified by independent tests, and realizing we were overcharged at $438.91 monthlytriple the market ratewe terminated our contract in November 2022. WiLine's response? A staggering cancellation fee demand of $9,004.11.Left with no recourse, we pursued legal action, filing a case in CA small claims court for "Breach of Contract-Failure ******************* against WiLine. Their absence at the Feb. 17, 2023 court hearing led to a judgment in our favor, awarding $4,455, supported by irrefutable evidence. However, WiLine evaded payment, impervious to our attempts to reach them via phone calls, mail, or email, redirecting us to various departments.Multiple subsequent court hearings were necessitated to secure payment, yet WiLine consistently failed to appear. Such behavior epitomizes a flagrant disregard for business ethics.In summary:- WiLine fails to deliver on its promises. They are not capable of what's been promised.- Arbitrary price hikes characterize their business practices.- Their tactic of ensnaring unsuspecting customers into auto-renewal without proper notice violates California Assembly Bill *** 390, Chapter 450.- When confronted with their faults, WiLine adopts a strategy of evasion.WiLine Networks appears to be an unreliable and untrustworthy telecommunications company. They fail to deliver promised services, exhibit poor customer service, engage in deceptive billing practices, and evade responsibility when confronted with grievances. Overall, their behavior reflects a lack of integrity and ethical business conduct.

  WiLine Networks, Inc.

  Date: 06/25/2024

  Dear ******,I hope this message finds you well.We have reviewed your recent communications regarding the cancellation of your account with ********************** and your claim for service credits. We understand that you have decided to switch service providers and have concerns regarding our policies.As our Contracts Manager has previously explained, the terms and conditions agreed upon at the point of your contract's signature are clear on the matters of cancellation and auto-renewal. Specifically, these terms outline the obligations and procedures for both parties in the event of early termination.Regarding your claim for service credits, we have thoroughly reviewed our records and can confirm that there were no active service tickets over the past 12 months. Service credits are typically issued in response to documented service disruptions or issues, which have not been reported or recorded in your account.Moreover, we noted that your account payments were discontinued, leading to the deactivation of your service. It is important to adhere to the payment schedule as outlined in your contract to avoid interruptions in service.While we regret losing you as a valued customer, we must adhere to the contractual obligations that were mutually agreed upon. If you have any further questions or require additional clarification, please do not hesitate to reach out.Thank you for your understanding and cooperation.Best regards,****

• Review fromNatascha D

  Date: 03/16/2024

  I can't believe that they are still able to do business , with their unlawful practices of autorenewals . This is the worst company I have ever worked with . For years I had to endure their overpriced rates and terrible service . even during the pandemic and 16 months state mandated lockdown , I paid and they tricked me into a new contract . Now after the company and **** ( my POC ) knew that I am unhappy and will not continue , I was auto renewed . My business is closed and they are still demanding money. Honestly , are you out of your minds ?? Their communication is pure harassment and scare tactic . Not this time , 12 years of service , Enough is enough !

  WiLine Networks, Inc.

  Date: 04/04/2024

  I'm sincerely sorry to hear about your frustrating experience with our company. Your feedback is incredibly important to us, and we apologize for any inconvenience or distress caused by our practices. It's never our intention to cause such dissatisfaction.
  To address your concerns and work towards a resolution, I kindly ask you to reach out to our contracts team at ************************************* Please provide them with any relevant details, including your account information and specific issues you've encountered. We're committed to resolving this matter promptly and ensuring your concerns are addressed properly.
  Again, I apologize for the inconvenience and frustration you've experienced. We value your feedback and are dedicated to improving our services. Thank you for bringing this matter to our attention.

• Review fromGeorge P

  Date: 01/24/2024

  Wiline contract is nothing but a big rip off, they have auto renewal hidden in their contract (page 7) even when on the front of the agreement you sign for a two year term. The sales person never mention the auto renew. Just to let people know that they do have an office in ********* if anyone wants to file a claim or taken them to court has I plan to.

  WiLine Networks, Inc.

  Date: 04/08/2024

  We're sorry to hear about your experience. Please accept our apologies for any frustration caused. To address your concerns regarding the contract terms, we encourage you to contact our contracts team directly. They'll be able to review the agreement with you and work towards a resolution.
  

• Review fromOlga P

  Date: 11/25/2023

  Its a long story but I worked for WiLine and it was in 2018, I gave my two weeks notice and they refused to pay **** have filed with ************* ******************** and they are so behind I have yet to hear anything.*********************

  WiLine Networks, Inc.

  Date: 04/08/2024

  Dear Olga Petray,
  We're sorry to hear about your experience. Please accept our apologies for any inconvenience caused. To address your concerns, we recommend reaching out to our HR department directly. They'll assist you in resolving this matter as swiftly as possible.

• Review fromJohn M

  Date: 11/02/2023

  i think wiline is trash . good concept but never works because of poor communication and lack of execution. i dont kno if they dont have employees but my system has gone down multiple times and they told me to replace a bad wireless access point would take 2-3 weeks. ummm ok? good luck but dont fall on your face over on this one. 20 years in the running with their website based on a mesh network that only exsists god knows where. bogus operations

  WiLine Networks, Inc.

  Date: 04/08/2024

  We're sorry to hear about your frustrations with our services. Please accept our apologies for any inconvenience caused. We understand your concerns and are committed to addressing them promptly. If you need further assistance or have specific issues regarding contracts or services, we encourage you to reach out to our contracts department. They will be more than willing to assist you in resolving any outstanding matters.
  Thank you for bringing this to our attention, and we appreciate your feedback as it helps us to improve our services.