We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Claims Processing

Prudential Retirement Insurance and Annuity Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Reviews

This profile includes reviews for Prudential Retirement Insurance and Annuity Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prudential Retirement Insurance and Annuity Company has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 13 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Demitri N

      Date: 03/15/2023

      My 401k ******* that I had with my employer for 16 years was transferred several times during my employment to different companies, finally, in 2020 Prudential which is now Prudential/Empower took over and has been managing the employees retirement *******s in 2020. Prudential merged with Empower in 2021. I rolled over my 401k to an IRA ******* in February 21, 2023 the fee was a 2% for the roll over and they arbitrarily charged me an additional fee of $ **** without my approval, I called customer service several times and they email me reading materials instead about the company.? They don't have a clue nor an answer....everyone seems to be confused. I have requested to speak with the representative from corporate office but have yet to receive a call.

    • Amy J.

      Date: 11/23/2022

      Left my former employer beginning of October and still have yet to receive my 401(k) funds. All required documents have already been submitted and Prudential (also know now as Empower) it's still refusing to release the funds and actually has the audacity to blame my former employer because they themselves are dragging their feet. First the Prudential employees were saying that the latest would be November 16th when I would be able to submit a request for my funds, and now they're telling me it's going to be December before I can.

    • Rosie N

      Date: 07/20/2022

      Prudential does not deserve 1 star, but I have to click on the star tab. I had an absolutely terrible customer service experience regarding re-issuing my 401k check because I moved. However, Prudential did not have my updated address and the check returned to Prudential. I received an email to contact Prudential which I did to provide updated address on 6/28/2022. I was advised that I would receive my check in **** business days. I've called Prudential several times since 6/28/2022, but everytime I reach out, I'm being told something different by customer service advocates and supervisors. I was advised that Prudential will expedite my case and send my check by *** so that i will receive it sooner. However, when i called today, I was advised that it was sent out by regular mail. It shouldn't take nearly a month to receive my 401k check. Absolute terrible customer service and incompetence workers.

    Prudential Retirement Insurance and Annuity Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.