Complaints
This profile includes complaints for WorkWave, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 19 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20384279
I am rejecting this response because: This is 100% in accurate. It was explained to me and I have from your sales person that the new agreement was for billing purposes only.As My account was paid through the end of the 26th not to be cut off early.
s a terrible thing to do to a customer you have had since 2011 and 2 companies I have owned.I am not done letting the other's in our ******** groups know never to trust or use you.
Regards,
***************************
Business Response
Date: 07/28/2023
Hi ***** - Our customers experiences are a top priority for us, so thank you for sharing your feedback with us. According to our team, you signed an agreement on 7/26, and your licenses were turned off the same day at 6:00 PM EST. You had not stated that you needed access to these licenses for the remainder of the day, but we apologize for the inconvenience this might have caused. And we will be sticking to the terms of our contract.Initial Complaint
Date:06/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20172180They called me one time on monday.. 6-12-23 I do work another job, which they called then, I called back and never got any answer or voicemail to leave a message. They haven't even sent any emails either. Yet they charged my c c for **** payment so a total of 350 had been charged 175 for *** and 175 for ****..
Regards,
***********************mmence on 5/13/2023. Your signed agreement is attached for your reference and convenience. I sent in my cancelation requestion a good 2 months prior to the commence billing date stated. They are wanting to charge me $2100 for a program that i found out on my training session was not going to work and no one contacted me as they said. They have charged me for *** and im sure ill be charged for **** as well. i do not want this contract as it does not offer what they advertise.Business Response
Date: 06/22/2023
The team has been attempting to contact ***** directly to further discuss.Business Response
Date: 06/23/2023
The team has a call with ***** scheduled for Monday.Customer Answer
Date: 07/07/2023
Complaint: ********
I am rejecting this response because:Complaint number ********. ********* i have not heard back from work wave about our phone call on monday so I have no idea what is going on, they said they let he know.
Regards,
***********************Business Response
Date: 07/18/2023
Hello - the team took a detailed look into this account based on the feedback received, and will be holding to the contract that was signed off on.Customer Answer
Date: 07/20/2023
Complaint: 20172180
I am rejecting this response because:
Regards,
***********************Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 18160034
I am rejecting this response because:This is not a response. They just sent a generic message saying they are looking into it. I will await an actual response with content.
Regards,
*************************Business Response
Date: 10/07/2022
Hi ****** -We have flagged your feedback to the team who is taking a detailed look into your account.Business Response
Date: 10/20/2022
Hello - the team took a detailed look into this account based on the feedback received, and will be holding to the contract that was signed off on.Customer Answer
Date: 10/21/2022
Complaint: 18160034
I am rejecting this response because: Again, they have not addressed any substance in the complaint. They've merely stated that they will keep my $1,250.00. I will await an actual reply.
Regards,
*************************Business Response
Date: 11/08/2022
The team took a detailed review of this account and will be holding to the contract terms signed off on because according to records, they handled every request made in a timely manner, requests to change plans were done when asked, and the credit situation was approved and applied to the customer's account within 72 hours. Also, other than the customer stating the mispronunciation of the company name a few times, there were no calls marked inaccurate or any other complaints registered with WorkWave.Customer Answer
Date: 11/09/2022
Complaint: 18160034
I am rejecting this response because:Here is the basis of my complaint for breach of contract:
Per Workwaves terms and conditions they will train their staff on how to answer calls.
Based on Company Materials, Slingshot may provide script development, training, calling strategy, and program execution in coordination with Company.
Per Workwaves terms and conditions they will try to do a decent job.
Slingshot shall use reasonable efforts consistent with prevailing industry standards to perform the Services in a professional and workmanlike manner.
Per Workwaves terms and conditions they will charge us for the amount we owe each month via our card on file.
BY PROVIDING A PAYMENT METHOD, YOU EXPRESSLY AUTHORIZE SLINGSHOT, THROUGH ITS THIRD-PARTY PAYMENT PROCESSOR (PAYMENT PROCESSOR), TO AUTOMATICALLY CHARGE OR DEBIT COMPANYS PAYMENT METHOD(S) FOR THE AMOUNT DUE EACH MONTH.
Workwave has breached their own contract in several ways.
My staff requested quality control improvements 14 times via email and phone during a four month service period. Find a summary of the most common issues we experience below. We were also overbilled by $2,300 over the course of three months (February through April 2021). I contacted the billing support team 17 times by phone and email before we were refunded in May of 2021.
Below is a sampling of the service issues we encountered:
Customers were given incorrect pricing
Customers were told we offer services we do not offer such as mosquito service, cricket service, emergency service on the weekends, etc.
Customers were greeted with the wrong business name (Eco Elite Pest Control vs *****************************)
Customers were booked even though they are not in our business service area
Phones we disconnected for at least 12 hours.Outage was reported by clients and verified by *************************
Customers were booked for several inspections at once, possible to boost metrics? Its unclear why.
Customers were booked for ant appointments when the call notes clearly indicated a rodent problem
Customers were offered the ***************** Plan when they should have been offered one time services
Customers were put on hold for 5+ minutes without explanation, thus resulting in confused clients who hung up and then filed complaints to our office manager
All together we were forced to contact your support team at least 31 times in just 44 working days, averaging once every 1.4 days. This standard of work displays a clear lack of training and does not meet industry standards, thus violating the agreement. We were also overbilled repeatedly which does not comply with the terms of the agreement.
Regards,
*************************
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