Complaints

This profile includes complaints for WorkWave, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WorkWave, LLC

  101 Crawfords Corner Rd Holmdel, NJ 07733-1976

  
• 

  WorkWave, LLC

  4375 Pineview Dr Commerce Township, MI 48390-4129

• 

  WorkWave, LLC

  1001 Wade Ave Ste 215 Raleigh, NC 27605-3323

• 

  WorkWave, LLC

  407 S 27th Ave Omaha, NE 68131-3609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********e I thought OK I do not have options due the amount of time it takes to set up new software and I believed they would provide a good production.The new software rolls out (requiring new annual contract) & to pay up front to start new upgrade & 9 week training. I signed the contract and attended a few trainings.The upgrade was not what was promised. The software is not user friendly and the training requirement is not what was *********** this point I was reporting the issues to the WorkWave representative who up sold me. Unbeknowest to me he was no longer with the company and there was zero follow up from WorkWave. During this time I am trying to operate my business and have no software support.This went on for over a month and I had no choice to find another option so my business would not fail. When I was finally able to reach WorkWave they would not release annual contract, are requiring $600 monthly payment, or they will report me to third part collections.

  

  Business Response

  Date: 05/13/2025

  Hi ***** - We appreciate you taking the time to share your feedback. Our team has worked with you directly on a mutually-agreed upon resolution. 

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 23263898
  
  I am rejecting this response because they say this all the time with no one reaching out at all. All false statements being made by this organization. They should be really ashamed on what they are doing to people. Probably one of the most unethical companies Ive ever dealt with.
  
  
  Regards,
  
  ****** *****r three weeks I have called on status of refund and they said it was in finance and a refund will be issued and now they are saying no refund will be given because their account manager said they never said that in which they did also their main service support team said a refund was onits way and waiting to be issued. These people are unethical and not delivering what was promised when we signed up we would like a refund as soon as possible and the account closed

  

  Business Response

  Date: 05/02/2025

  Hi ****** - Thank you for sharing your feedback, we have passed this along to the team who is looking into your account. 

  

  Business Response

  Date: 05/15/2025

  Hi ****** - We appreciate your feedback and have passed it along to the team who took a look into your account history and contract terms, and there is unfortunately no record of a refund in our system. It does look like there were a few unattended implementation meetings, which are important to attend when it comes to learning the software in the most efficient way. 

  Customer Answer

  Date: 05/15/2025

  
  Complaint: 23263898
  
  I am rejecting this response because we did not get what we signed up for and your managers. ***** stated he would get a refund sent to us. You guys dont answer phones or reply by email at all, but we did not get what we signed up for it Is not our fault you laid off people in the organization.
  
  
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short, I have not been a real green user since January 17 of this year. I was billed erroneously for ***** at the beginning of May. I have asked for weeks to have this charge reversed by WorkWave.To explain myself further, I was a **************** franchisee (#***) and sold my location to #***. On March 6, I notified Heroes and WorkWave that I was receiving erroneous deposits from my location that I no longer owned. It took over a month for this situation to be resolved due to lack of interest and response from your team at WorkWave. I've attached the entire email chain related to this problem. On May 4, I woke up to find a charge from WorkWave of $***** against my bank account for payment processing. I have no account at **********************, so this shouldn't happen. I immediately emailed the WorkWave team to have the charge reversed and billed to the correct people. For 3 weeks, I have been trying to get someone to respond to say how this is being handled, and I cannot get one. ***** has been completely unresponsive in that time, and I have talked to multiple members of the support team over the phone who claim he is the only person who can help me. Today someone gave me your contact info to try to solve this problem, and I hope you can. Please email me back or give me a call at **********.

  

  Business Response

  Date: 05/31/2024

  Hi ******* - Thanks for reaching out, we passed this along to our team who will be getting in touch with you asap.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 21420548
  
  I am rejecting this response because:
  
   I was lied to during the original sales pitch.  If you actually record the calls go back and listen to them. If the salesman had been upfront about what was and wasnt included, I wouldnt have signed on as the cost was significantly higher than my current CRM software. I was told everything I wanted/needed was included in the sales call for the $325 a month. It wasnt. I was told there was a referral tracking program which it turns out had been discontinued for 2 years according to a member of the support team. After I voiced my frustration with a manager who told me he would listen to the calls to see what was promised, I never received a follow up. Real Green/work wave didnt make any effort to reach out to me again until I submitted my complaint with the BBB. Whats sad is Ive had about a dozen people share similar experiences with me after posting my frustrations on social media.
  ard from anybody at this company.I do not remember the managers name. *********** was *********************** I am not longer using this software and am seeking to get out of this contract as I was lied to and preyed on by a commission hungry salesman and the monthly fee which was once feasible for a small 1 person business is no longer. I have talked to MANY people with a similar experience.

  

  Business Response

  Date: 03/22/2024

  According to records from his account team, ********************** was approached by **** who was seeking its ********* software. WorkWave offered a promo which is industry standard, and the contract which outlines terms and payment, was signed on 1/19/24, with additional functionality added and signed off on on 2/15/24. Our records show no issues during onboarding, and no record of misinforming of certain features. We have record of our team reaching out to him twice on 3/8/23, 3/12, 3/13 and previously throughout February as well to further discuss.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put an add on ********** to try to ow lawns for an attempt to workand I did 3 lawns and the add came off and I suffer from a serious mental disability and I was trying to help my self.workwave contacted me with an extremely pushy salesman trying to sell software that I don't even know how to use but my 12 year old was with me and I said ok tried to cancel it the next day then they kept billing me after I canceled it and I wasn't even mowing lawns now a creditor is asking for ******* lol and I own nothing I live along the poverty level and they would not cancel me out after I asked them to

  

  Business Response

  Date: 03/22/2024

  Hi ****** -We have passed this along to your account team who is taking a look into your account history and signed contract terms. 

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 20809689
  
  I am rejecting this response because:

  They are being selective about the details.  All calls I tried to return were sent to a voicemail.  They did not return these voicemail.  I cannot take a meeting when I am in a tree at some random day and time.  They made no appointments to talk to me just random calls.  They stand behind these emails that were sent to the wrong email addresses.  I didn't get a login until August 11th!  Then the software had an error invalid format in the zip codes which prevented any inputing of clients.  My support call was in October after I asked to cancel... that was needed in august.  How exactly is this an acceptable time to wait for the software to be functional.  They say I refused help? No I refused to take the help while I am in the field there is a big distinction.  And this is my point they are leaving out details on purpose.  

  So many details are left out of their response.  This is absurd.  

  
  
  
  Regards,
  
  *************************

  nd service. I did this weeks ago and they are still charging me. I tried to call their accounting no one answered. I have spent a lot of extra time with this whole situation and it has been of zero use. I wont pay for something that does not work. they are charging me a monthly fee of 190 dollars and this is the 3rd month of charges and i told them to stop. they have not and now i feel they are going to try and keep my money for something that has not functioned since day 1. I want my money back I want them to stop charging me i want them to stop my service with them.

  

  Business Response

  Date: 12/06/2023

  We passed this along to our team and according to their records, the three-month suspension we offered to make sure he was set up properly, was rejected by *******. Onboarding sessions were also rejected by *******, as well as our WorkWave University online learning sessions to help aid in the onboarding process. According to his contract, if the customer completes software onboarding within 60 days of the effective start date on this PO, WorkWave shall waive its standard onboarding fee. He did not complete or start onboarding within this timeframe. He was also asked if he knew that he was declining the follow up calls with our team due to him being too busy, and he confirmed that he understood. Our records also indicate he was sent login information on June 5th, and August 11th, where the team offered to do a complimentary follow-up call which was never utilized by *************** Our contracts are for one-year terms, which he signed.

  

  Business Response

  Date: 12/18/2023

  The WorkWave team is working with ******* to come to a mutually agreed upon resolution.

  Customer Answer

  Date: 01/03/2024

  
  Complaint: 20809689
  
  I am rejecting this response because:
  They have stated they are working toward a resolution.  That resolution is that they keep my money paid and they don't charge me for the rest.   Though they were going to try and see if they would refund some of my money so it doesn't burn a bridge between us.  I don't think they have earned a ***** of that money.   But for the sake of not having g to keep wasting my time as well I just want to be done with it.  I have over 10 hours in trying to get a refund for something that was not my doing.   While the ***************** or *** is trying very hard he is having to fight with other people there to try and get more for me though.  I have never seen a company fail this bad and try so hard to keep money they did not earn or deserve.  They refuse to refund me any money and are strong arming me into agreeing to just be let out of the remainder of the contract which they keep trying to charge me and put me in collections while this is going on even now.  I had to cancel my business bank card and redo all my autopays to other businesses just to stop them from taking more of my money.  This was after i notified them to not charge me again in writing via email to the account manager which they did charge me a month later and now are trying to keep that money too.
  
  
  Regards,
  
  *************************

  

  Business Response

  Date: 01/05/2024

  Our team worked with ******* to come to a compromise that the team felt was fair based on the contract he signed, and we plan to stick with our compromise and hold him to the rest of his contract.

  Customer Answer

  Date: 01/07/2024

  
  Complaint: 20809689
  
  I am rejecting this response because: there is ongoing resolution details that have not been confirmed.  there is a person at workwave helping me named Hosem and until I hear some sort of response from him i cant accept this nor would i.  i will not pay them more money thats ridiculous.
  
  
  
  Regards,
  
  *************************

  Customer Answer

  Date: 01/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it is followed through on.  There has been no timeline as to when this will be confirmed and followed through on.
  
  Regards,
  
  *************************

  Customer Answer

  Date: 01/08/2024

  
  Complaint: 20809689
  
  I am rejecting this response because: I am working with Hosem at workwave.  he and I have been in communication trying to resolve this.  During my discussion with him it was told to me that he had gotten them to let me out of my agreement and would try and get me some of my money back.  this was after all the details were revealed about workwave saying i refused their implementation when i was being called randomly and the last one was I was in a tree trimming it 30 feet up and the lady called named ******* and started saying if you dont do implementation now your refusing our help and i went on to say im not refuseing i am in a tree i cant right now.  this was all unscheduled and after i requested a new person to help me with implementation as the orignal person talked over me non stop and i cant do that.  now here i am ******* has thrown me under the bus.  So hosem contact ******* through the ************ or whatever is used in company.  She would not respond to him on there as he called her out on this stuff and she called him to talk to him so she would not get in trouble.  then it was discovered that ******* is ******* boss the one i complained about and it was speculated that ******* got upset because i was unhappy with ******* then proceeded to railroad me and give me zero implementation and then put in that i refused their help!! why on earth would i refuse someones help with a program i got to help my business that costs me almost 200 a month.  ask yourself would i just refuse??!! 

  I am a really nice guy and this has been a terrible experience and now they want to keep my money and try to charge me more and no one is communicating there.  they offer me one thing and i agree then they turn around and say we are holding you to the agreement now.  now again no one is answering the phone and here it is **** and i bought the software in may 2023 and i never got to use it or have it be a help to my company.   I am stunned at the lack of communication between them.
  
  
  
  Regards,
  
  *************************

  

  Business Response

  Date: 01/16/2024

  Our team worked with ******* to come to a mutually agreed upon resolution. 

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The person there ***** worked really hard to get this sorted out.  I appreciate the hard work he did to keep me from continuing this.
  
  Regards,
  
  *************************