Reviews

This profile includes reviews for Cenlar FSB's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cenlar FSB has 7 locations, listed below.

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  Cenlar FSB

  425 Phillips Blvd Ewing, NJ 08618-1430

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  Cenlar FSB

  PO Box 77404 Trenton, NJ 08628-6404

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  Cenlar FSB

  7 Graphics Drive Ewing, NJ 08618-1547

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  Cenlar

  Valley Wide Tempe, AZ 85284

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  Cenlar

  Valley Wide Tempe, AZ 85284

Review Details

• Review fromSushanth K

  Date: 12/16/2024

  Very hard to get customer service done, the *** is broken with no way to reach to real person with logical flow, have to enter same information several times. Chat communication is also tough to work with. The agents are not able to understand customer's problem and help with good experience, they are just trying to get things done fast to keep average contact duration low

• Review fromAndie P

  Date: 12/13/2024

  I'm so frustrated with this company. My original lender Citi transferred by ***** to Cenlar and I never even got a letter or any acknowledgement till several months later. They charge me amounts which I have no idea what it is. Really need help to get out of this lender.

• Review fromBrenda S

  Date: 12/03/2024

  I would rate this company less than one star because trying to reach a real person at this company is the most frustrating and difficult experience I have had in a long time. They send the most confusing escrow statement that even their employees cant understand or explain it (although they try to fake it like they can). In exasperation, I just told the employee that I would try calling again tomorrow, (because I couldnt take the gibberish anymore). Under no circumstances would I put or keep any money in that bank. They werent always this bad, but now theyre terrible, absolutely terrible. This is the problem when your lender sells the servicing of your mortgage to another company to service. For Example, from Bryn Mawr Trust to WSFS to Cenlar. We need legislation to better protect consumers from these kinds of practices. Try calling Cenlar and all you get are a horde of buttons to press that spins you round till youre just pressing numbers to find a human voice anywhere. Then when you finally find someone, they cant help you, but they try transferring you to the right department (and them also experiencing the whirlwind of buttons to press), then connecting with a person who is just as lost as you are with the escrow statement. Kudos to the lady who hung in there with me through the transfer. She tried to get me some help and for that I am thankful. I dread it but will try again another day. But not tomorrow. I need to be ready for another spin.

• Review fromTodd W

  Date: 11/30/2024

  The customer service is absolutely disgraceful. I had made an additional principal payment of several thousand dollars before my loan was transferred to Cenlar FSB. They have no record of receiving that payment even though my old lender can provide proof it was sent. Now, I am stuck with their incompetent customer service who do not listen to anything I tell them and repeatedly reply with the same canned response of "any payments sent to your previous lender will be forwarded to us for 2 months under federal law." When I uploaded proof of my old lender sending the payment to their customer service portal, I was given another canned response that my document was received but that it would be 15 days before an update would be provided. So for the foreseeable future I am out several thousand while that same amount accrues interest at 7.5%, since it remains unpaid towards the principal. Unbelievable.

• Review fromShannon W

  Date: 11/24/2024

  I have a concern about fraudulently practices with Long and ****** ***** ******* ******** Mukam Mugo. ***** ****** and Metropolis HOA Tayundre Wood and **************** ***. **** and Lass and Lasso in the purhase of property ************************ and my accountant ******* ************ in relationship with the *** the comptroller of Maryland **** ******** and the **** and Mrs ******* connection to WMATA DC Water and FBCG Pastor ******* ****** ******* ***** ******* ******* Skip ****** and ****** ******... and Citigroup connectionv to Cenlar *************** ******** ***** **** credut ************ *** ******** Citimortgage in relationship to a planned development rider

• Review fromJoe D

  Date: 11/13/2024

  ******** company! Only giving a 1 star because it makes me. We have a ***** with this company as part of our mortgage. Every year there is an issue with the annual fee. I followed the directions of the company on 10/4/2023 to make my interest payment and once it cleared, make another payment for the annual fee, which I did. Flash forward to this year when my fee was due again, they are trying to charge me double since I didn't pay my previous years in their words. When we looked, they applied the payments to interest and not fees like we were told. I have spent countless hours on the phone with customer service, who are horrible. They say they are going to follow-up and don't. When I talk to one and they tell me the issue has been resolved and then wait a few days for my new balance to update, It doesn't and I call back and am told that that can't happen. Very rude and unethical company and I would recommend no one ever using them.

• Review fromKathy F

  Date: 10/15/2024

  Horrible customer service! Charged us a fee for something we didn't want and are now charging a ridiculous extra fee to close the account. I will never use them! 0 stars!

• Review fromSteven W

  Date: 10/07/2024

  They told me that paid my home insurance but when I called my home insurance they said theyre never received payment from my escrow. So now my escrow is negative and I asked for a refund because I paid home insurance out of pocket but because the escrow is negative they cant do anything until I put the money into escrow to get out of negative funds. So now I paid home insurance twice: once to the escrow and again to the home insurance. Really hope I get the refund within 10 business days. If not, I dont know what to do

• Review fromRichard K

  Date: 10/04/2024

  Just a horrible company that should really be investigated by the Attorney General which I reported to, they should be shut down and put out of business.

• Review fromSamantha M

  Date: 10/04/2024

  Horrible, horrible horrible. My husband passed away in 2022 deeded the house to me, I have been trying to consume this loan because they told me I had to take it out of his name or they will take it back. I have made every payment thus far. I contacted them to take over the loan and get it in my name, have been told I never did the paperwork or I did the wrong paperwork. I was told I needed to talk to the refinance department. I have emails that show I did email the paperwork to them like requested. I also have tracking number with a signature that I sent it to them. I have to call to make my payment because they refuse to take his email or phone number off the account so I can access using my information. The county that I live in has the property in my name but they cannot manage to do their job enough to get me information. I am going to consult an attorney. 2.5 years of trying to get one thing accomplished is far to long.