Heating and Air Conditioning
McCarthy's One Hour Heating & Air ConditioningReviews
Customer Review Ratings
Average of 81 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJanet B
Date: 09/06/2022
Explained what he was doing an what he replaced an why. Very respectful with great attitude. Knowledgeable.Review fromPatricia S
Date: 08/23/2022
Hank was my technician and did an excellent job like previously. He keeps you updated and is very personable, knowledgeable and polite. If he isn't sure of something he lets you know.Review fromCathy H
Date: 08/23/2022
Have always had good service from McCarthys. Carter has been here consistently and knows my set up. He is always willing to show and explain everything to meReview fromRobert J
Date: 08/10/2022
McCarthy One Hour scheduled us the same day we called in with a problem. Within 2 hours, we had a technician go over the entire system, verifying it was working properly, and they will be back in several days to continue checking to ensure it stays working properly. Great serviceReview fromStephanie H
Date: 07/22/2022
On time, professional, was unable to fix my issue but due to parts that only the units brand/company can provide.Review fromRachael B
Date: 07/21/2022
Good customer service is rare these days, but these guys impressed us every step of the way! I cannot for the life of me remember the name of the woman I scheduled with(probably due to my brain overheating) but she was very pleasant to work with! My house got up to 87 degrees today and I could not find someone to come out till tomorrow. Until I got ahold of this place and she got us in same day, called my landlord even faster than I could to confirm with him and she even called me to update me when our technician was on his way. She was very personable and is a wonderful representative for the company! Chris got here over an hour earlier than the window we were initially told and we could not be more thrilled, for obvious reasons. He was also very personable and he cracked us up a few times, while remaining completely professional. He is very knowledgeable and answered all of our questions in ways that are easy to understand. He did a great job, worked fast and his positivity is infectious. You can tell that he really cares about his clients and that says a lot about him and this company! And same goes for the lady I scheduled with, I wish I could remember her name!
McCarthy's One Hour Heating & Air Conditioning
Date: 07/22/2022
Thank you so much for your amazing feedback. We certainly strive for excellent service as we continue to be dedicated to our clients needs and comfort. I will be happy to share your comments with Chris; your technician, and Elizabeth (EJ) our Office Manager. Thank you for choosing McCarthy's One Hour Heating & Air Conditioning.Review fromRobert J
Date: 07/21/2022
During Omaha's high heat our air conditioner went out about 7:00 PM. We called McCarthy;s One Hour and within 18 hours a technician was assigned and came out. He checked the entire system, and we have a comfortable house again.Review fromJoann P
Date: 07/20/2022
Courteous, no pressure. Explained everything and gave me options. Very satisfied!Review fromRobert F
Date: 07/14/2022
Excellent service and best price in town Christopher did wonderful job.Review fromLaura L
Date: 07/13/2022
They're great and always on time and very knowledgeable thanks
McCarthy's One Hour Heating & Air Conditioning is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.