Reviews

This profile includes reviews for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jiffy Lube

  10141 US Highway 70 W Clayton, NC 27520-2649

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  Jiffy Lube

  790 Pershing Rd Raleigh, NC 27608-2712

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  Jiffy Lube

  1221 Nc Hwy 54 Durham, NC 27713

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  Jiffy Lube

  400 Weston Pkwy Cary, NC 27513-2429

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  Jiffy Lube

  1620 Guess Rd Durham, NC 27701-1130

Review Details

• Review fromBilly A

  Date: 04/03/2024

  They gave me a oil change for ************************************************************************************************************************************************ out of a way to work and treating me horrible even tho its they fault but there assistance manger is a good guy but its so much he can do but I stuck tryin to found ways to and from work they want me to pay out my pocket then get reimburse but I dont have no money for a rental for something they caused they bad business

  Jiffy Lube

  Date: 04/04/2024

  **********************,Which Jiffy Lube store location did you visit and when was your Jiffy Lube service. Once we are able to locate your Jiffy Lube invoice we can properly investigate your issue. Thanks

• Review fromTerrance J

  Date: 03/14/2024

  We had a terrible experience with the service at Jiffy Lube in Princeton. My wife took her car in for an oil change, and the employee who assisted her was unable to determine the manufacturer-recommended oil for her vehicle. Despite her request for the recommended oil, they were having a stare down because he had no idea what to do. My wife called me on speaker and I told him use fully synthetic oil. After the oil change, my wife drove the car home, and I drove it later that evening. The car began to overheat and smoke while I was at the municipal center. I had the car towed to our regular service center in ********, where the mechanic discovered that the radiator cap had not been replaced after the fluid check at Jiffy Lube. Due to the overheating, the mechanic it may be wise to replace the thermostat to avoid future issues. We contacted Jiffy Lube and were informed that they would reimburse us for the repairs. However, it has been a week since our initial conversation, and we have not received a call back. Each time we visit the store, the manager states that he is unable to assist us and that the decision lies with the regional manager, which does not take calls nor does he have any contact information.I am disappointed with the lack of customer service and attention to detail demonstrated by Jiffy Lube. I believe that when a company makes a mistake, it is their responsibility to rectify the situation and take care of the customer. Unfortunately, ******************** has not demonstrated this commitment to customer satisfaction.I would strongly advise against using this particular Jiffy Lube location and recommend seeking alternative options for automotive services.

  Jiffy Lube

  Date: 03/15/2024

  March 15, 2024 Via Internet Better Business Bureau Attn: *********************** Re: ******************************* Review #***** Dear **************:Thank you for contacting us concerning Mr. ******** complaint. Our district manager has been in contact with ****************** regarding the issues with his 2009 ******* MKZ after the March 6th Jiffy Lube service. Our company has accepted liability and we are in the process of reimbursing ******************. At this point, we are waiting on ****************** to complete his banking information so we can issue the bank ACH. If he has any questions, please have him contact our district manager or our office directly at ********************************************************************* you for your time and if you have any questions, please feel free to contact me at ************. Best Regards,************Customer Claims Manager

• Review fromMitch S

  Date: 02/01/2024

  Basically 80 bucks for an oil change plus $15.00 LABOR CHARGE !!! So an oil change costs $100.00 now ? Joke dont go here . I complained to jiffy lube they said its a franchise and they would reach out to them . Should be interesting

  Jiffy Lube

  Date: 02/01/2024

  Please let our office know which store and the date of the Jiffy Lube so we can locate the invoice in question. Thank you ******************** Claims Manager

• Review fromTristin R

  Date: 01/25/2024

  If I could give 0 stars I would. They charged me $200 for an oil change. they said my break fluid needed to be changed because it was supposed to be clear and it was *****. I later found out its ok for it to be a darker color. Complete scam. This place needs to be shut down. They take advantage of you.

  Jiffy Lube

  Date: 04/23/2024

  April 23, 2024 Via Internet Better Business Bureau Re: ***************************** ID# ****** Thank you for contacting us regarding *********************** complaint. I apologize for the delay in responding to your office.****************** brought his 2014 Jeep Grand Cherokee into our Jiffy Lube store location on January 25th. According to our companys records, this was the 3rd time this vehicle has been serviced at a Jiffy Lube location. The invoice from January 25th shows the itemized charges of the ***************** synthetic oil change for $109.99 and the brake fluid replacement for $99.99. Additionally, Mr. ******** Jeep requires 6 quarts of oil so there was a $10.99 fee for the extra qt of oil. After reviewing the invoice, all charges appear to be billed correctly. On behalf of Jiffy Lube, I apologize for the miscommunication at the store level as far as the explanation of the pricing. If ****************** has any further questions regarding his invoice, please have her contact our office at ************ or the Jiffy Lube store location. Thank you.Best Regards,************Customer Claims Manager

• Review fromAbigail G

  Date: 12/28/2023

  ZERO STARS! AVOID AT ALL COST! Such a scam! I went just to get my emissions tested and employee told me that I needed new breaks. She came to this conclusion simply by feeling them without removal of tires. I was told it is too dangerous to be driving on the road which was obviously Not true. I then went to get a second opinion from express oil, which was amazing and they told me my brakes were brand new. I recently had my breaks replaced and a full tune up.

• Review fromSondra T

  Date: 12/26/2023

  12-2623 went to have inspection. ******** told me to go to bay .4. I counted them off verbally then closed the car door in normal manner. While we were talking a car arrived from the right and drove straight into bay 4 so I got in line behind her. Mechanic started yelling and ******* to me so I opened the door. He yelled at me that I was blocking the traffic. I was. He shouted that I was to go to bay 3. I said in a normal voice that he had told me to go to 4. He apologized in a charmer voice saying, I apologize, I meant 3. No problem. I ***** the door in normal way and backed up car and entered bay 3. Looking for my insurance paper I was startled when he rushed the car yelling and started banging on the window. Opened the door and he shouting in my face. He said for the third (?) time, back up and stay behind the yellow arrow. No mention of arrow before and I had pulled into the empty bay because he has previously told me I was blocking the traffic flow. I decided to leave as I had been doing what he said plus even if I had not, why was he shouting at me in a threatening manner? I am a female senior. I did not react in any way and went to shut the door. He grabbed it to stop me then let it go. He yelled and dont slam the door on me while I am talking. Talking? Yelling plus he had stopped talking he was now couple of feet away from my door. So I did slam it! He yelled get out, and dont come back!. No problem there. Gave him a wave, but would have preferred a finger and started off around the building to get out. He was following me still shouting and gesturing but I could not hear him. As I rounded the building he had gone through the bay to the other side, beating me to it. As I drove by him and out he was still shouting and gesturing . I gave him another little wave good by.This is quite some customer service! I can honesty describe his manner as rage. Other staff will verify what I am saying. So would the other customers.

  Jiffy Lube

  Date: 12/28/2023

  Please let me know which Jiffy Lube store ************** visited so we are able to address her concerns. Thanks

• Review fromvivienne m

  Date: 12/11/2023

  If i could give zero stars i would..???? I was overcharged fior services that were not performed at the jiffy lube ********** ** ***** location on December 8 ***** .. im filing an executive complaint on monday December 11***** .. and notifying the BBB as well .. The state inspection cost was suppose to cost $7 .. i was told by an inspector that i had two lug nuts that needed to be replaced .. that were missing - on two different tires .. and a set of windshield wiper blades .. i was charged for brake labor of $125 and additional charge of $100 .. the total cost was $225 .. there was no brake labor job done ??or any other service that was done on my vehicle .. im a disabled black woman on a fixed income .. so there you have it whites are charged regular fees . .. racism at its highest level and taking advantage of a disabled person .. and on top of that .. price gouging on a state inspection and overcharging when i m at the register to pay a whopping extra $100 ??i will not be able to buy food including no christmas dinner or buy any gifts for my grandchildren .. ..you ruined my christmas ??Future customers youve been warned .. STAY AWAY ??????

  Jiffy Lube

  Date: 12/18/2023

  December 18, 2023 Via Internet Better Business Bureau Attn: *********************** Re: ******************************* Customer ID #****** Dear **************:We have received the complaint filed with your office by ******************************* after her December 8th visit to our Jiffy Lube store on 11th Street in **********, **. On behalf of our company, I apologize ****************** did not have a good experience. Our district manager has attempted to contact ****************** but was unable to leave a voicemail. After reviewing ****************** Jiffy Lube invoice and speaking to the store manager who dealt with her directly, it appears ****************** was charged correctly for the services provided. The wiper blades and wheel studs were required to be replaced for her 2011 ******* Sonata to pass inspection. The store manager also stated to ****************** during her store visit she did not have to have the repairs completed at the Jiffy Lube location. The brake labor charge on her invoice is to replace the wheel studs. The labor charge to replace the wheel studs on Ms. ******** Sonata should be 3 hours but she was only charged for 1 hour of labor by the Jiffy Lube store manager. Please have ****************** contact our office directly if she wishes to discuss a resolution. Thank you again for contacting us and if you have any questions, please feel free to contact me at ************.Best Regards,******************** Claims Manager

• Review fromFRANK S.

  Date: 11/12/2023

  On November 8, 2023 at 3:23 PM, Invoice #****, my husband took our ****** SUV to have the oil change. As we have done before we always bring the oil and both filters with him and we were charged $89.13. On April 18, 2023 he took the same vehicle to have the oil changed and again he brought the oil and two filters and was charged $34.31, invoice #**. One thing for sure we will never go back to ********** and I will make sure my family and friends and anyone else that I can tell this terrible thing to never go to this **********. This is so unfair to customers and such a ridiculous thing to happen to any customer and us. I hope someone from corporate will get in touch with us regarding this matter so it does not happen again to anyone this is so again so unfair. YOU ARE ASKING ME HOW I FEEL ABOUT THIS REVIEW, THERE ARE NO POLITE WORDS TO DESCRIBE THE WAY I FELL EXCEPT WE HAVE BEEN CHEATED BY **********.

• Review fromN/A N

  Date: 10/28/2023

  I am a current, and soon to be ex employee of PVA, aka Jiffy Lube, I have requested multiple times from my GM, district manager, and even sent emails to their payroll department seeking my pay stubs, which have yet to show up on their employee app. I can also assure you, that as someone who has worked there a short time, they definitely attempt (and succeed) to make the most money possible off of people who are helpless and unknowlegable, while hiring folks of a similar nature. I was promised full time at a certain rate, then immediately cut to part time my second week there, Im also pretty sure they are stealing wages hence why I keep getting ghosted about my itemized pay stubs (which are by law required in my state to be provided day of payment). They are an absolutely horrible company and anyone who knows anything about cars, or even if you dont just heed my warning, you should stay away. It amazes me that a company of this kind is able to continue operating in any state in the ***. There is tons of OSHA violations committed on the daily which puts employees and their clients at risk, and EPA violations as well. Spills are not reported or even acknowledged, waste water is dumped in the toilet, there is one single mop that cleans all spills of every chemical, and many many other violations of law and policy. These are things that were ordered for us to do (with personal remorse), per the GMs request and direction. The only way I can imagine they are allowed to operate is they pay off state agencies and officials to look the other way. Something needs to be done about PVA and their management.

  Jiffy Lube

  Date: 11/16/2023

  This is an employe, not a customer review. Can this be removed since it is a *************** issue, not related to a customer visit? Thanks

• Review fromLeka G

  Date: 09/25/2023

  I visited jiffy lube store #**** Northlake in *************** today September 15, 23 at 8am. I came in for a oil change, synthetic basic service. To my surprise I needed many more services said the attendance who greeted me and the mechanic who also assured me. They than offered me a way to get said services, which I also agreed to when pressure by the men (associates) . SNAP FINANCE I was approved and than held there for 6 and a half hours. I refused some services because of the time. Specifically, asked them to NOT add the service of spark plugs because of time. They did it anyway. Service's I didn't know of were also applied to my ******************* things that totalled a large amount. I was estimated 1 and half-hour, 2 at most. But 6 plus hours later I was still held there unable to start my day. Or Just leave. They kept my car in the air. After I repeatedly asked and shouted for it to be brought down. They started the work and wouldn't allow any changes. I had to cancel appointments and rearrange my day because of their bad service. I was told all sort of things about defected parts that caused my vehicle not to start. Also, a wheel lock. MADE a big deal of it. ( in attempting to break it) all while they did multiple other services on the vehicle for the snap finance money. I agreed to basic things, a air cabin filter change, synthetic oil change, ac filter change, but was being given anything now I was livid at this point and required to pay $1,524 charged over time with the snap loan for shottie services there. The Gm ***** wasn't at all helpful, besides offering me a ride home solely to get rid of me after sitting in this establishment for more than 3hrs at this point and raising my voice. The mechanic that came to find all of these problems with the vehicle and parts and who serviced it was ****. Again, I had to pay for his poor service's and sacrificed my whole morning and day to sit in a shop and be ignored and taken advantage of. I was also told to come back.