Reviews

This profile includes reviews for Direct Digital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Direct Digital, LLC has 13 locations, listed below.

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  Direct Digital, LLC

  615 S College St STE 1300 Charlotte, NC 28202-3354

  
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  Instaflex

  2440 S 3600 W Ste 1 Salt Lake City, UT 84119-1137

  
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  Nugenix

  2440 S 3600 W Ste 1 Salt Lake Cty, UT 84119

  
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  Nugenix

  2440 S 3600 W Ste 1 Salt Lake City, UT 84119-1137

  
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  Instaflex

  2440 S 3600 W Ste 1 Salt Lake Cty, UT 84119

  

Review Details

• Review fromTeresa C

  Date: 09/20/2024

  This is a scam that counts on you to not read the fine print of the so-called agreement. They claim to send you a free sample in the mail, then before the sample even arrives, you are already charged the shipping (only mentioned in the very fine print). You are placed in a subscription without notification. If you don't check your credit card, you wouldn't even know about the subscription! When I called to cancel, I was told that "the agreement" specified that if you didn't cancel within 14 days, you are automatically enrolled in the subscription. This all happened before I even received the trial bottle!
  Beware before you accept the "free" trial!

  Direct Digital, LLC

  Date: 11/08/2024

  We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Instaflex website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On September 20, 2024, your account was closed indefinitely at your request and no further orders will ship out. Additionally, since you closed your account within the trial period, you were never billed for any orders beyond the trial. We trust that this explanation provides a satisfactory resolution to the issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromSTEPHANIE V

  Date: 09/17/2024

  FANTASTIC SUPPLEMENT. Has been a game changer for both me and my husband for better digestion and sleep support. Recommended by our gastro doctor whose family members all use this product, we've been taking this product for more than a year. Unlike prescription melatonin at 10mg or more there are no nightmare side effects to the melatonin, but does have positive effects for restful and longer sleep. Srry for others who have issues with the product's advertising, we are very pleased with the results of using this product daily. ***

  Direct Digital, LLC

  Date: 09/18/2024

  Thank you for your review! We're thrilled to hear that youre enjoying Peptiva. Your support means the world to us, and were committed to continuing to provide the best for our customers!

• Review fromJane C

  Date: 09/03/2024

  I wanted to cancel an order of Instaflex after I ordered a free sample on ******** because I was in a hurry and didnt realize that a subscription would follow. I contacted them and had a totally impossible conversation with their agent. I told him I wanted to cancel the free sample and everything. He spoke on and repeated the same things about the product and tried to get me not to cancel. I would say again that I wanted to cancel and then he would go on and on again. He did it for 20 minutes or more. He finally canceled the order. He could have canceled it the first time I asked. Very poor customer service!!

  Direct Digital, LLC

  Date: 09/09/2024

  We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On September 3, 2024, our agent closed your account indefinitely at your request and no orders will ship out. In addition, your trial order was cancelled and the charged voided. We trust that the account cancellation and voided charge provide a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromMarion F

  Date: 09/02/2024

  Peptive offered a free sample of their new product. Me and several others were totally unaware that I was responsible for cancelled the free trial. My stupidity, for not checking on my credit card statement. I was charged, over a 6 month period, $395.88! Even if I had wanted to continue receiving this product, I never would have paid $65.98 for a 2 week supply if this junk!! Someone needs to stop this scam and I need my $$$$$ back!

  Direct Digital, LLC

  Date: 09/09/2024

  We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On August 30, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been provided with an RMA # and return instructions for the August monthly supply that was fulfilled prior to the processing of your cancellation request. Once the package has been received by our warehouse, a refund for that shipment will be processed. Please note that any monthly supplies returned without an RMA# issued by a member of our **************** Team will simply be discarded. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromJane A

  Date: 07/24/2024

  The company gives you 2 weeks to cancel product, but the product doesn't show up until 3+ weeks after ordered. I didn't know if the product worked or not. It didn't work, after 1 week. I called to cancel and in the meantime they sent me more for $79. I called them, canceled item and returning item for a refund. They need to change their policy to possibly cancel after 2 weeks of receiving product, not 2 weeks of ordering it.

  Direct Digital, LLC

  Date: 07/26/2024

  We are sorry that you had an unsatisfying purchase experience. We strive to ensure that all orders are processed and shipped promptly, but on rare occasions shipping delays or errors do occur. Our records show that your trial was ordered on July 2, 2024 and delivered on July 12, 2024. Please be advised that our customer service team can extend trial end dates to accommodate late deliveries. Your account has been canceled at your request and an RMA # and return instructions have been sent to the email address on file. Once the package has been shipped back to us, you can contact customer service with tracking information and a refund will be expedited. Alternatively, you may refuse delivery of the unopened package by writing "REFUSED" or "RETURN TO SENDER" on the packing (not shipping label) and then contact customer service to request a refund. We apologize for any inconvenience caused by the shipping delay. Please feel free to call or email customer service anytime with additional questions or concerns.

• Review fromRobert O

  Date: 07/19/2024

  **************** actually told me to f*** off at appx. 17:18 hours. This was uncalled for as she was harsh, abrasive, and just plain rude made me cancel order get mad and curse at her.

  Direct Digital, LLC

  Date: 07/26/2024

  We are sorry that you had an unsatisfying purchase experience. We strive to ensure that all our customers are provided superior customer service. Our records show that on July 19, 2024, your subscription was successfully canceled at your request and no further orders will be shipped out. The customer service agent who handled your call has been removed. We apologize for any inconvenience this may have caused. We trust that this is a satisfactory resolution to the issue. You may call or email customer service any time with additional questions.

• Review fromRuss B

  Date: 07/11/2024

  A scam ,,, *********************** gets on tv and promotes the instaflex and you can get a discount sample and you pay for it and then find out you put on an automatic prescription and you go to cancel that and it cost you another 20 dollars ,,,, this sounds like a racket to me

  Direct Digital, LLC

  Date: 07/16/2024

  We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Instaflex website. As is the case with all Instaflex trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On July 12, 2024, your account was closed indefinitely within the trial period. No additional charges will be incurred by you and no further orders will be shipped. Please be advised that we do not charge customers to cancel their accounts. Unfortunately, disreputable third-party websites pretend to be affiliated with reputable companies to lure customers into providing sensitive personal information. We are not affiliated with any of these websites. Please be aware that it is always best practice to visit a companys official website to find accurate customer service information and obtain assistance. You should immediately report all fraudulent credit card activity to your bank or credit card issuer as they are best placed to identify and intercept attempted fraud.We trust that closing your account provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromPaulette B

  Date: 06/24/2024

  They have stolen monthly payments for 3 months and sent 1 tube and 1 bottle of pills. They keep hitting my account despite all my emails.

  Direct Digital, LLC

  Date: 06/27/2024

  We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on our website. Our records show that you placed an order on October 15, 2022, and your recurring monthly order was cancelled at your request on November 14, 2022. An RMA # and return instructions were sent for the one recurring order received. No orders were shipped following your cancellation. We also identified an account for another individual at your address. That account was closed on April 24, 2024 and an RMA # and return instructions were provided for the one monthly supply that was received. No further orders were shipped. Once your household member returns the product and it is received by our warehouse, a refund will be issued. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromKathleen B

  Date: 06/12/2024

  I ordered a sample of Peptiva for my friend. I regret doing that. I never would have signed up for an autoshipment no matter how much time I would have to change my mind. I received the sample and gave it to my friend. Then I received another box with only an address, so I stupidly opened the package, thinking it must be a mistake I was sent another sample and gave it to another friend. Then I saw my credit card statement with the charges. By this time, I was charged for 2 boxes at $65.68 each plus the $5.99. Called PayPal and they removed one charge, but asked me to call the company. I tried several times, but no answer and got charged again. Today, I was connected. The rep claims I checked the box for the autoshipment, but must be cancelled in 18 days. They sent an email, she said. I don't use the email she had on file and I certainly didn't put an email I don't use. They even had the wrong phone number on file...from where? Another box arrived with no identifiable information on the package. I got smart, and didn't open it, sent it back "return to sender". The Supervisor argued with me about a refund. I need to send another box back. Apparently, this company has scammed many people as I read the reviews. Supervisor said the terms were NOT in fine print. This company should have their license revoked! They don't deserve even one star for scamming so many people! Shame on you!

  Direct Digital, LLC

  Date: 06/21/2024

  We are sorry that you were unhappy with your experience. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On May 28, 2024, your account was closed indefinitely at your request and no further orders will ship out. You have been refunded by PayPal for your April recurring monthly shipment. If you would like to request a refund for your March shipment, please contact our customer service team to receive an RMA # and return instructions. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.

• Review fromGretchen V

  Date: 06/06/2024

  I ordered a free sample by "agreeing to pay for the shipping only". Within a month, they charged my ****** for $65without my authorization. this is scamming in a most horrible way. please have the ad for free prescription removed immediately!No stars, all demerits!

  Direct Digital, LLC

  Date: 06/12/2024

  We are sorry that you were unhappy with your purchase. We disclose all aspects of the trial program on the checkout page immediately next to the checkout button and require all customers to check a box stating they have read and agree to the terms and conditions before they can complete their order. In addition, every purchase is followed by a receipt email that once again outlines the terms of the trial and includes the company's customer service contact information, which is also available on the Peptiva website. As is the case with all Peptiva trial orders, you checked the box next to the checkout button affirming your agreement to the terms and conditions of the trial offer. On June 10, 2024, your account was closed indefinitely as a result of this review and no further orders will ship out. You have been emailed an RMA # and return instructions for the one monthly supply you received. Once the package has been received by our warehouse, a refund will be processed. We trust that the offer of a refund provides a satisfactory resolution to this issue, but if not please feel free to call or email customer service at any time with additional questions.