Business Profile
Heating and Air Conditioning
Acosta Heating, Cooling & Electrical
Reviews
Customer Review Ratings
Average of 91 Customer Reviews
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Review fromDick E
Date: 08/02/2024
My Service **** ***** was very professional, courteous and handled my call quickly and efficiently.
Acosta Heating, Cooling & Electrical
Date: 01/08/2025
Dear Mr. *********** you for sharing your positive experience with **** and our team at Acosta Heating, Cooling & Electrical. Were glad to hear that he provided professional, courteous service and addressed your needs swiftly. We appreciate your trust in us, and we look forward to serving you again in the future!Review fromJerome W
Date: 07/15/2024
Prompt response to service request. Honest evaluation of problems with air conditioning. Timely repair with parts in truck. Friendly repair associate, communicated needed repairs in an understandable manner. Have use Acosta for years.Acosta Heating, Cooling & Electrical
Date: 07/16/2024
Dear ******,Thank you for your kind words and for taking the time to share your experience with Acosta Heating, Cooling & Electrical. We are thrilled to hear that our team provided a prompt response to your service request and an honest evaluation of your air conditioning issues.It's great to know that the timely repair with parts readily available and the clear communication from our friendly repair associate met your expectations. Your continued trust in Acosta over the years means a lot to us.We look forward to continuing to serve you. If you have any further needs or questions, please feel free to reach out.Review fromJerry S
Date: 06/27/2024
********************* has shown a great deal of determination and knowledge in effort to help us with AC problems. I trust ***** and Acosta with our heating and air needs.***** and *****************************Acosta Heating, Cooling & Electrical
Date: 07/16/2024
Dear ***** and *******,Thank you for taking the time to share your positive experience with ***** and our team at Acosta Heating, Cooling & Electrical. We are delighted to hear that *****'s determination and knowledge have earned your trust in addressing your AC problems.Your confidence in ***** and Acosta for your heating and air needs means a lot to us. We strive to provide exceptional service, and your feedback reaffirms our commitment to our customers.If you have any further needs or questions, please do not hesitate to reach out. We look forward to continuing to serve you.Review fromRodney M
Date: 06/19/2024
Knowledgeable tech ***************** with photos of work.Signed service contract with acosta.Acosta Heating, Cooling & Electrical
Date: 06/20/2024
Dear ******,Thank you for taking the time to share your positive experience with our team at Acosta Heating, Cooling & Electrical. We are delighted to hear that our technician provided knowledgeable service and explained everything thoroughly with photos of the work. Its wonderful to know that you found the explanation helpful and clear.We are also pleased to hear that you decided to sign a service contract with us. Your trust and confidence in our services mean a lot to us, and we are committed to continuing to provide the high-quality service you expect.If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again.Review fromLaShawnda F
Date: 06/18/2024
******* was Excellent I recommend him every time he is so personable and he goes above and beyond to help save money and also educate us on the process before he does it!!!!! Hands Down Best Technician. He is one of the people that makes Acosta Wonderful.Acosta Heating, Cooling & Electrical
Date: 06/19/2024
Dear *********,Thank you so much for taking the time to share your positive experience with ******* and our team at Acosta. We are thrilled to hear that ******* provided excellent service and went above and beyond to help you save money while educating you on the process. Your kind words about his personable nature and expertise truly mean a lot to us.At Acosta Heating, Cooling & Electrical, we strive to deliver top-notch service and exceptional customer care, and it's rewarding to know that ******* exemplifies these values. We are proud to have him as part of our team.Your recommendation and feedback inspire us to continue providing outstanding service to all our customers. If you have any further needs or questions, please do not hesitate to reach out. We look forward to serving you again in the future.Review fromByron H
Date: 06/12/2024
Excellent customer service. On-time, highly trained and efficient technicians. Their service calls are always fast, and friendly.Acosta Heating, Cooling & Electrical
Date: 06/18/2024
Dear *****,Thank you so much for your fantastic review! We are thrilled to hear that you had an excellent experience with Acosta Heating, Cooling & Electrical. Our team takes great pride in providing top-notch customer service, and it's wonderful to know that our technicians were on-time, highly trained, and efficient during your service call.Your kind words about the speed and friendliness of our service are greatly appreciated. We strive to make every customer interaction as positive and seamless as possible.Thank you for choosing Acosta Heating, Cooling & Electrical. We look forward to serving you again in the future!Review fromJackie W
Date: 06/10/2024
Acosta Heating, Cooling & Electrical, please help us understand how it is possible that two brand new units have needed compressor motors and fan motors replaced, called last week to speak to Lauren ********************** Huckleberry, was told we would receive a call on Friday, never heard from anyone. Called today to speak to ****** and again was told she is no where to be found and was transferred to a service tech who told me the part that is supposed to be there today is not and it may be tomorrow. On top of all of this, the tech last week told me it would be a $1000 labor for the motor of brand new unit unless he could get his manager to agree to let us join the ********************* that supposedly we declined, but we did not. $30,000 is a hefty price to receive a runaround, incredibly poor service, poor quality units and to become members of a not so comfortable *************Acosta Heating, Cooling & Electrical
Date: 06/18/2024
We apologize for any issues you have experienced and appreciate your patience and understanding throughout this process as we worked towards a resolution. The agreement that we have entered into is that should you continue with regular maintenance visits and an active Acosta Club Membership, we will back date your Acosta Labor Warranty coverage and you will receive all of the benefits of that for 5 years from the original install date. We understand that it is frustrating when your equipment fails. Unfortunately, we cannot always control the performance of the equipment, as we did not manufacture it ourselves. The Acosta Labor Warranty was created to provide peace of mind to our customers and as a way to protect their investment. It is our way of standing behind the equipment we haven chosen to represent, because we understand that sometimes, even with the best brands and a quality installation, there are mechanical failures. Thank you for being a valued customer and we are glad we could reach a satisfactory resolution. If you have any further questions, please call the office and ask for our Service Manager, who will be able to assist you with anything that you need.Review fromLinda D
Date: 05/21/2024
Prompt, explained what he was doing in terms I could understand and showed exactly what he was doing. **** us confidence in his ability and knowledge. Great customer service.Acosta Heating, Cooling & Electrical
Date: 06/17/2024
Dear *****,Thank you for your wonderful review! We are delighted to hear about your positive experience with Acosta Heating, Cooling & Electrical. Our technicians ability to explain the process clearly and demonstrate his expertise is something we take great pride in.Providing excellent customer service and ensuring our customers feel confident and well-informed are top priorities for us. Your feedback is greatly appreciated and encourages us to keep delivering the best service possible.Thank you for choosing Acosta Heating, Cooling & Electrical. We look forward to serving you again in the future!Best regards,The Acosta Heating, Cooling & Electrical TeamReview fromRalph C
Date: 05/08/2024
I purchased a completed heating and cooling system in April of 2024. I had some quality control issues (lose wires not tied, trash left in the yard, damage to door frame, solder damage to floor, random 3"screw sticking out of the middle side of the new furnace. Also, I was also promised 1 thermostat and a refund for the original service call. The technician said that since I was replacing the **** system, Acosta would refund the service call. ********************************* was the sales person and was so attentive pre-sale close. Called me right back if he missed my call and was so polite. Well, that s*** changed as soon as the work was completed. Trying to correct the above-mentioned issues was a joke! I called at least 6 times and left 3 voice messages to no avail. Maybe he no longer works for this s*** company! I called the main number and spoke to ********.Explained my situation and he said he would have someone call me. No call and been a week. So, I called 5/7/2024 and spoke to ******** again. I said I wanted to speak to a sales mgr. ******** said he would relay the message. No call again! I called today 5/8/24 and asked to speak to a GM or someone in charge. I called this morning, and guess what? No call!! This is no Joke and I am not making this s*** up. MY RECOMMENDATION TO ANYONE READING THIS REVIEW.....RUN DONT WALK FROM THIS **** POOR RUN COMPANY!!! THERE ARE TOO MANY OTHER **** COMPANYS IN THE ********* AREA. ACOSTA WILL DO ANYTHING AND SAY ANYTHING PRESALE. POST SALE, THEY DONT GIVE A SHIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Acosta Heating, Cooling & Electrical
Date: 05/10/2024
Dear ************,Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you experienced with your recent heating and cooling system installation. Your feedback is invaluable to us as we continuously strive to improve our services.We are grateful for your patience and for taking the time to speak with our sales manager to address these matters. Rest assured, we are committed to resolving these issues promptly and to your satisfaction.We understand the frustration caused by the lack of communication and follow-up, and we are taking immediate steps to ensure that this does not happen again in the future. Please know that we take your feedback seriously and will be working diligently to make things right.Once again, we apologize for the inconvenience you have experienced. Please feel free to reach out to us directly if you have any further concerns or if there is anything else we can assist you with.Thank you for your understanding and for giving us the opportunity to make this right.Review fromLottie R
Date: 05/06/2024
*********************** provided excellent customer service. He was professional, knowledgeable and courteous. He represented Acosta excellently.Acosta Heating, Cooling & Electrical
Date: 06/19/2024
Dear ******,Thank you so much for your kind words and for taking the time to share your experience with *********************** and our team at Acosta Heating, Cooling & Electrical. We are delighted to hear that ******* provided you with excellent customer service and that you found him to be professional, knowledgeable, and courteous.It's wonderful to know that *******'s efforts and dedication have left such a positive impression. We strive to uphold the highest standards of service, and your feedback confirms that we are on the right track.Your satisfaction is our priority, and we are grateful for your recognition of *******'s hard work and representation of Acosta. Should you need any further assistance or have any questions, please do not hesitate to contact us. We look forward to serving you again in the future.Warm regards,
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