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Business Profile

Digital Marketing

Townsquare Interactive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Reviews

Customer Review Ratings

3.95

Average of 265 Customer Reviews

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Review Details

  • Marc C

    Date: 05/02/2025

    **** + TERRIBLE COMPANY = THEIVES - They will shut down your website and threaten to send your account to collections if you express your unhappiness with their service.If I could give zero stars, I would. Townsquare Interactive has been one of the most frustrating, unprofessional companies Ive ever worked with. The customer service is terrible, emails and calls go completely unanswered, and no one takes accountability for anything.When you do get someone on the phone you're lucky if you don't have a screaming infant in the background or someone that just doesn't care....Multiple times I've requested an explanation of the data they claim to track but when you look at the dashboard they send you it's just flat out bogus. If they build you a website they want full control of your site, data and hosting. It was a fight to keep my domain hosted on my end and man I'm glad I at least got that. Now, upon trying to cancel for the last 2 months, they try all kinds of sales tactics to get you to stay onboard including lowering the price. I have blocked them from charging my card and have been trying to cancel but they said service will cancel at the end of the billing period, yea I'm sure it will so that I owe another payment.. I've requested a supervisor reach out on multiple occasions and get nothing back. I have expressed that the $500 outstanding balance is not the issue, it is the simple fact that I don't believe I was getting what I was paying for so, as a business owner, if a customer says that to me I'm going to want to understand why and if they are really that unhappy I will give them their money back (which has been 1 time in the last 10 years)!!! Instead, you will get threated with collections and the generic and classic line, "It's in the agreement you signed" LOL - I'm filing a compaint with BBB, this company is predatory and should not be allowed to take advantage of people like they ******.

  • Wesley R

    Date: 04/15/2025

    RUN AWAY from their predatory salesman calls preying on vulnerable small businesses. I regret giving townsquare the opportunity to help my online presence. They under delivered on their promises and communication dropped off steeply after initial months.

  • Rebecca W

    Date: 03/28/2025

    Great service, quality, and price. Love the business management platform, and they nailed the website. Looking forward to increased clients from ***********'s work. Highly recommend!

  • Michael J

    Date: 03/20/2025

    AWESOME COMPANY,VERY KNOWLEDGEABLE & ATTENTIVE TO MY QUESTIONS, COMMENTS AND CONCERNS! I AM VERY HAPPY WITH TOWNSQUARE!

  • JOANN S

    Date: 03/12/2025

    They did a great job in helping us get into our business emails and link them to our phones. ****** was particularly helpful.

  • Jim M

    Date: 03/12/2025

    Very professional and ******* was quick following up. Very happy

  • James M

    Date: 02/18/2025

    This company does not follow through with their promises. Do not transfer anything you have ownership of (especially a web domain) to this company. They will take it and not deliver what they say they will.This company will hound you until you give them money and then they will ghost you. I would not recommend this company!

    Townsquare Interactive

    Date: 02/19/2025

    Hello *****, We apologize if we fell short of your expectations. We take these complaints seriously and are looking into the situation to find solutions.

  • John M

    Date: 02/14/2025

    If I could give 0 stars trust I would If I could give 0 stars trust I would. This company is very unprofessional. I prepared the a very detailed list of all the the information they would need to prepare my website. They promised me my website would be live in ***** days, they did not meet that commitment. We are now over 30 days of them "working" on my site and it has still not yet gone live. The rough draft they sent me to review had none of the information I prepared for them on it, it is as if they never even read the notes I prepared for them. The only communication I have recieved from this company is a bunch of automated spam emails. If you are reading this review i strongly recommend you keep searching for a more reputible company.

    Townsquare Interactive

    Date: 02/19/2025

    We are so sorry to hear this information and take these matters seriously. We are looking into your account.

  • Harry R

    Date: 11/23/2024

    Once again, the customer service individual listen to my needs and acted upon them quickly and professionally. As well, she promised to do a research on another option that I asked about, And got back to me within an hour with the solution to my situation.

    Townsquare Interactive

    Date: 12/12/2024

    Hi *****,Thank you so much for your feedback. We appreciate your business!

  • Jann F

    Date: 11/21/2024

    Wonderful service and quick delivery. Very professional and courteous. Love them!

    Townsquare Interactive

    Date: 12/12/2024

    We are pleased to hear you are satisfied with our services. Thank you for your business.

Townsquare Interactive is NOT a BBB Accredited Business.

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