Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quantum roofing was hired for two jobs at my home for damages caused by Hurricane ****** related to a roof and gutter ***lacement. ******** not only left the job unfinished but caused damage to my siding. Both of these leave my home exposed to water damage, etc. ******** agreed to return at the time of the work, but have not done so. A *** agreed to send a crew out to complete the job and ***air damage caused, but has not done so. Further communication has been ignored.

  

  Business Response

  Date: 05/20/2025

  *******,

  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We understand how important it is for our customers to feel confident in both the quality of work and the follow-through on our commitments.

  
  We want to acknowledge that we were notified of two small concerns on April 28, and our crew was on-site to complete the repair by May 15. During this period you were never approached regarding payment or invoicing of the job. Unfortunately, nearly a full week of rain and some of our crew members taking vacation during that time impacted our scheduling and caused unforeseen delays. Through our lens as the repair was a simply J channel and fascia flashing we prioritized other new projects that were currently leaking during this time. We are still seeing massive damage due to the hurricane blowing through. That said, we understand that communication during this period did not meet your expectations, and for that, we take full responsibility.

  
  We are committed to standing behind our work and improving how we communicate with our customers, especially when delays arise. If there are any remaining concerns or unresolved issues, we would appreciate the opportunity to speak with you directly and make it right.

  Please see attached below photos of the repair that was performed last Friday. We have attempted to reach out to the ************ number daily to verify things are to your satisfaction but have been unable to connect with you.

  
  Please feel free to reach out to us at ************, and we will ensure a prompt response.

   

  Sincerley,  Quantum Roofing

   

  *********************************************

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had Quantum install a new standing seam steal roof. During last snow even discovered a workmanship issue with roof where snow/ice can push back under the roof and needs to be fixed. I reached out to Quantum, including sending them a picture of the area in question. They have since not made any effort to contact me about correcting the issue. The roof is under 12 months old is should be covered under warranty for materials and workmanship. The desire is that they correct the issue under the warranty.

  

  Business Response

  Date: 02/18/2025

  We have reached out to the Homeowner and are in talks to get this remedied.

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a picture of the warranty 

  

  Business Response

  Date: 08/17/2023

  We have inspected the chimney multiple times for the homeowner. It is a rough cut stone chimney that is original to the house. It has been determined that the chimney needs to be inspected and repaired prior to any further action being taken. There are multiple cracks in the masonry and the top of the chimney needs to be inspected as well. We have visited onsite repeatedly and patiently handled the homeowners many complaints. We are happy to cover the warranty but all signs point to the chimney masonry needing to be repaired which is not a part of our warranty.

  Customer Answer

  Date: 08/20/2023

   
  I am rejecting this response because:
  This is the first I am hearing about a possible chimney issue. If they had called me back to inform me I would have gladly had a conversation about this. The time that someone came out to check the leak he informed us it was hard to say what the cause was because it had stopped raining and asked that I call back when it rained again which is what I tried to do. 
  To the point of a potential leak, we did in fact have the chimney inspected and re-mortared at the time of the roof repair so that shouldnt be the issue. 

  Customer Answer

  Date: 08/28/2023

   
  I am rejecting this response because:
  

  From the pictures you can see we have had work done to the chimney. 
  There is a new cap on it and clearly you can see a difference in color from the old mortar compared to the new mortar. 
  Also, you can see cracks/hole in the caulking around the chimney wrap Quantum installed. 
  You can also see where the shingles behind the chimney are pealing away from the adhesive. 
  I am certainly not trying to be difficult. It is unfortunate it has come to this. I have been calling Quantum since April with no response and felt this was the only alternative. 

  
  

  

  Business Response

  Date: 08/24/2023

  There is no indication on the chimney of a repair being done since the completion of the roof. Visible water staining and mold/mildew growth is present that would have taken longer than 3 years to present. Advise contacting the chimney company regarding their warranty. Please find attached multiple portions of the chimney still showing cracking and potential leak points. These are photos showing around the flashing of the chimney but they are additionally throughout the chimney above the flashing. We have patiently answered this homeowner questions and concerns from day of the job to completion of the roof to billing to warranty and there is no evidence of the leak coming from the roof.

  

  Business Response

  Date: 09/01/2023

  There is visible algae growth all over the mortar in the photos that the homeowner posted in addition to the ones that we have posted.
  
  
  The shingles peeling away from the adhesive is a shingle installed over the cricket behind the chimney. The sealant shown is not a manufacturer installed sealant not is it intended to hold the shingle on top down. The roofing system is designed to work without that sealant there frankly. However, Quantum will typically apply sealant in areas as a way to go above and beyond for the homeowner to ensure a sound and quality roof. 
  
  
  Additionally the photo provided of the flashing is a similar situation. The flashing is designed to shed water without the sealant present. The sealant is simply there as an additional way that Quantum provides a superior service. 
  
  
  Neither of these are indications that the roofing system is leaking.